Question 1

How do I wear Liberty 5 correctly?

Accepted Answer

1. Check the L/R logos on the back of the earbuds to ensure you're wearing them on the correct sides. Rotate the earbuds to find the most comfortable position.

2. Try different ear tip sizes to find the best fit and create a tight seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.

3. Use the Fit Test in the soundcore app to check how well your earbuds fit.

4. Insert the earbuds into your ears and rotate them gently until they feel secure.

Question 2

What should I do if I experience discomfort after prolonged use?

Accepted Answer

1. Try different sizes of ear tips. If one earbud feels uncomfortable,consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Rotate the earbuds to find the most comfortable position. Use the Fit Test in the soundcore app to check how well your earbuds fit.
3. Take breaks during extended wear to give your ears a rest.

Question 3

What should I do if my earbuds fall off easily?

Accepted Answer

1. Try different sizes of ear tips. If one earbud feels uncomfortable,consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Rotate the earbuds till they feel comfortable and secure. Use the Fit Test in the soundcore app to check how well your earbuds fit.

Question 4

What should I do if the ear tips easily flip inside out?

Accepted Answer

1. Wear the ear tips for a longer period to see if the situation
improves.
2. Try other sizes of ear tips.

Question 5

What should I do if the noise cancellation does not meet my expectations?

Accepted Answer

1. Try different ear tip sizes to find the best fit and create a tight seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Use the Fit Test in the soundcore app to check how well your earbuds fit. A poor fit can reduce the noise cancelling performance.
3. Test the earbuds in different environments to see if performance varies. If the Fit Test fails, try using different ear tip sizes for each ear.
Note: Noise cancellation may seem less effective in loud environments.

Question 6

What should I do if I experience dizziness or pressure while using ANC mode?

Accepted Answer

You can adjust the noise cancellation level through the soundcore app to improve comfort. The noise cancellation has 5 levels, ranging from 1 for minimum to 5 for maximum effect. Lowering the level to 1-3 may help reduce discomfort.
Follow these steps to adjust:
1. Open the soundcore app.
2. Go to Noise Cancellation > Mode and select Manual Mode.
3. Drag the slider to set your preferred noise cancellation level.

Question 7

What should I do if I hear wind noise while using Liberty 5 outdoors?

Accepted Answer

1. Open the soundcore app and turn on the \"Wind Noise
Cancellation\" function on the Noise Cancellation home page to see if it helps.
2. For optimal audio quality, use Wind Noise Reduction only in windy conditions.

Question 8

What should I do if I hear background noise while using ANC mode?

Accepted Answer

1. It might be due to a poor fit. Follow these steps to ensure they fit properly:

- Check the L/R logos on the back of the earbuds to ensure you're wearing them on the correct sides. Rotate the earbuds to find the  most comfortable position.

- Try different ear tip sizes to find the best fit and create a tight seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.

2. Set the noise cancellation to level 4.

3. Try a different audio source or Bluetooth device, such as a phone or tablet, and see if the issue persists.

Note: Noise cancellation may seem less effective in loud environments.

Question 9

What should I do if I hear noise while using Liberty 5?

Accepted Answer

1. Reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.

To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

2. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.

Question 10

What should I do if I hear noise while using Transparency mode?

Accepted Answer

1. Check if the noise is coming from the earbuds, and switch to Normal or ANC modes to see if the issue persists.
2. If the noise disappears in Normal or ANC modes, this is normal. Background noise tends to be more noticeable in Transparency mode.

Question 11

How do I reset Liberty 5?

Accepted Answer

1. Place the earbuds in the charging case and leave the case open.
2. Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a proper connection.
If the charging case's LED indicator doesn't turn on, follow these
steps:
1. Ensure that the case and earbuds are properly connected.
2. Confirm that both the case and earbuds have sufficient power.
3. Clean the charging pins with a dry cloth to remove any dirt or debris that may hinder the charging process.

Question 12

If the earbuds are already connected to two devices, how do I connect them to another device?

Accepted Answer

There are two ways to do it.

Option 1: Disconnect One Device
1. Turn off Bluetooth on one of your devices, or go to its Bluetooth settings and disconnect the earbuds.
2. In the soundcore app, go to More Settings > Dual   Connections > Device List and toggle off your device.

Option 2: Disconnect Both Devices
Place the earbuds in the charging case and leave the case open.  Then, press the case button for 3 seconds to enter pairing mode.

Question 13

How can I fix the following issues?  1. Earbuds won't pair. 2. No sound from one earbud. 3. One earbud won't connect to the other or my device. 4. No audio after connecting to my device. 5. Earbuds don't auto-connect with my device when removed from the case.

Accepted Answer

1. Restart your device. Then, turn off Bluetooth on your device and remove all paired devices.

2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

3. Turn Bluetooth back on on your device and select \"soundcore Liberty 5\" to pair.

4. Try pairing with another device, like a phone or tablet, to see if the issue persists.

If you see a prompt to confirm pairing, select \"Pair.\" If you
accidentally select \"Cancel,\" turn your device's Bluetooth off and on again, then try again.

Question 14

What should I do if Liberty 5 disconnects or the sound is  choppy?

Accepted Answer

This may have something to do with the connected device and your environment. Bluetooth signals may be influenced by walls, pillars, home appliances, Wi-Fi, and more. Avoid these to ensure a stable connection.

To fix this issue, do the following:

1. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

2. Turn off Dual Connections in the soundcore app.

3. Test the earbuds by playing downloaded music/videos.

4. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.

Question 15

How do I set Liberty 5 as the input and output device on my computer?

Accepted Answer

For Windows computers:
1. Listening to audio only: Select \"soundcore Liberty 5 Stereo\" for computer audio. Adjust both the software and computer volume   as needed.

2. Using a conference app (e.g., Zoom, Microsoft Teams): Set the input and output in the app as:
Microphone: soundcore Liberty 5 Hands-Free Speaker: soundcore Liberty 5 Hands-Free
Adjust the volume in the app. If that's unavailable, select \"soundcore Liberty 5 Hands-Free\" as the output in your  computer's settings.

3. Using an audio/video app without input/output settings: In your computer's audio settings:
Input: soundcore Liberty 5 Hands-Free    Output: soundcore Liberty 5 Hands-Free

For macOS computers:
Set both the input and output as soundcore Liberty 5.

Question 16

What should I do if there is a delay in playback between the earbuds   and the device?

Accepted Answer

It's normal to experience a short delay with Bluetooth earbuds
due to Bluetooth technology limitations. This delay is usually
minimal and should not impact your experience. However, factors such as the earbuds, connected device, audio source, app, and
network can influence the delay.

To fix this issue, do the following:

1. Forget the earbuds in your device's Bluetooth settings and restart your Bluetooth device.

2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

3. Test your earbuds with a different Bluetooth device or app, and play downloaded music/videos to see if the issue persists.

4. Turn off Dual Connections in the soundcore app.

Ensure the Bluetooth device and earbuds are within range and free from signal interference.

Question 17

How do I enable Dual Connections?

Accepted Answer

To pair with a second device while already connected to one: Option 1:
Press both earbud stems for 3 seconds. You will hear a sound prompt indicating the earbuds have entered pairing mode.
Option 2:
Open the app, go to Settings > More Settings > Dual Connections, and turn it on.

Question 18

Why can't my Liberty 5 reconnect to my device after disconnecting  or going out of range?

Accepted Answer

1. It might be due to incompatibility with certain phones or tablets (e.g., iOS 18.1.0). Update your device's system to the latest version and try again.
2. Try connecting to other devices to see if the issue persists.

Question 19

How long does it take to fully charge the earbuds?

Accepted Answer

About 50 minutes.

Question 20

How long does it take to fully charge the charging case?

Accepted Answer

- Using a wall charger:
Without earbuds: 2 hours With earbuds: 2.5 hours
- Using a wireless charger:
- Without earbuds: 3.5 hours
- With earbuds: 4 hours

Question 21

What should I do if one earbud is draining quickly?

Accepted Answer

The earbuds last approximately 8 hours in ANC mode and 12 hours in Normal mode at 50% volume. The playtime may vary slightly depending on the playback and volume. Using the earbuds for calls will reduce battery life, as calls consume more power. Note that a playtime difference of less than 1 hour between the two earbuds is normal.

If the difference exceeds 1 hour, try the following:

1. Ensure the protective film has been removed from the earbuds. 
2. Use a dry cloth or cotton swab with rubbing alcohol to clean the charging pins of both the earbuds and the case. Make sure the ear tips are not blocking the charging pins, then fully charge your earbuds.
3. Charge the case with a different charging cable and wall charger, and make sure the case has sufficient power.
4. Test the battery life by playing music.

ANC is enabled by default. To check playtime without ANC, switch to Normal mode first.

Question 22

What is the playtime on a single charge and with the charging case?

Accepted Answer

- ANC
Single charge: 8 hours
Total playtime with case: 32 hours
- Normal
Single charge: 12 hours
Total playtime with case: 48 hours
- Transparency
Single charge: 8 hours
Total playtime with case: 32 hours - ANC with Dolby Sound: 5 hours
- Calls with ANC: 4.5 hours for a single earbud, 5.5 hours for both earbuds
- Dual Connections with LDAC/Dolby Sound: 4 hours

Note: Battery playtime is based on tests conducted in the
soundcore laboratory using the default settings, in Normal mode, and at 50% volume. Actual playtime may vary depending on volume, audio source, environmental factors, usage, and other conditions.

Question 23

How do I fix these issues? 1. The earbuds aren't charging. 2. The earbuds are still connected to my device even after returning   to the case and closing the lid. 3. The earbuds aren't powering on when taken out of the case.

Accepted Answer

1. Ensure that the ear tips are not blocking the charging pins of the earbuds and the case, and the earbuds are properly connected to the case. If the indicator lights flash white when placing them in, they are properly connected.
2. Use a dry cloth or cotton swab with rubbing alcohol to clean the charging pins of both the earbuds and the case. 3. Charge the case with a different charging cable and wall charger, and make sure the case has sufficient power.

If your earbuds haven't been used for a long time, charge them for at least 2 hours before use.

Question 24

How do I adjust the volume via touch controls?

Accepted Answer

You can enable this feature in Controls in the soundcore app.

Question 25

What should I do if the sound quality is poor?

Accepted Answer

1. Try different ear tip sizes to find the best fit and create a tight  seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Listen to different types of music and ensure the audio source is free from distortion or noise.
3. Experiment with different EQ modes in the soundcore app, and customize the EQ to your preference.
4. Enable Adaptive Sound Leakage Compensation in the app settings.

Question 26

What should I do if one earbud is quieter than the other?

Accepted Answer

1. Remove the ear tips and clean the metal mesh of the earbuds with a soft cloth and a few drops of cleaning alcohol.
2. Fully charge and reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
3. Check the volume balance on your Bluetooth phone.
On Android: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
On iPhone: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
On Samsung: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
Note: Shifting the balance to the left will make the left earbud louder and the right one quieter. Shifting the balance to the right will make the right earbud louder and the left one quieter.

Question 27

What should I do if the bass is weak?

Accepted Answer

If the audio lacks bass, the earbuds will reproduce the sound with limited bass output.
To address this issue, try the following:

1. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

2. Listen to different types of music and increase the volume on your connected device to check if the bass improves.

3. Try different ear tip sizes to find the best fit and create a tight  seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.

4. In the soundcore app, go to Sound Effect and select either \"Bass Booster\" or \"Bass Reducer\" from the EQ options.

5. In the soundcore app, go to Custom EQ and personalize the equalizer settings

6. Test the earbuds with a different Bluetooth device to see if there is any difference in the bass performance.

Question 28

What should I do if the volume is low when connected to a Mac computer?

Accepted Answer

1. Make sure the charging case has enough power and reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

2. Reconnect your earbuds and set the volume to maximum on both your computer and earbuds.
3. Gently clean the speaker mesh with a cotton swab and rubbing alcohol.

Question 29

What should I do if the volume is low when connected to a Windows computer?

Accepted Answer

1. Make sure the charging case has enough power and reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

2. Reconnect your earbuds and set the volume to maximum on both your computer and earbuds.
3. Gently clean the speaker mesh with a cotton swab and rubbing alcohol.

Question 30

What should I do if the volume is low when connected to an Android phone?

Accepted Answer

1. Enable Absolute Volume in Developer Options on your phone, or turn on Device Volume Sync to match the earbud volume with your phone.

2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

3. Reconnect your earbuds and set the volume to maximum on both your phone and earbuds.

4. Gently clean the speaker mesh with a cotton swab and rubbing alcohol.

5. In the soundcore app, disable the maximum volume limit in Safe Volume > Limit High Volume.

Question 31

What should I do if the volume is low when connected to an iPhone?

Accepted Answer

1. Disable the maximum volume limit on your phone. Go to
Settings > Sounds & Haptics > Headphone Safety, and turn off Reduce Loud Sounds.

2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.

3. Reconnect your earbuds and set the volume to maximum on both your phone and earbuds.

4. Gently clean the speaker mesh with a cotton swab and rubbing alcohol.

5. In the soundcore app, disable the maximum volume limit in Safe Volume > Limit High Volume.

Question 32

What should I do if the sound suddenly changes?

Accepted Answer

1. Try different sizes of ear tips and make sure you're wearing the  earbuds correctly to achieve a tight seal. If one earbud feels stable and the other does not, try using different sizes for each ear, such as medium in one ear and large in the other.

2. Turn off Wind Noise Reduction if there is no wind, as it may cause unintended changes to sound under normal 
 conditions.

3. For optimal audio quality, use Wind Noise Reduction only in windy conditions.

Question 33

How do I enable Dolby Sound?

Accepted Answer

1. Make sure you're wearing both earbuds.
2. Open the soundcore app, connect to Liberty 5, and return to the home page.
3. Go to Sound Effects, turn on Dolby Sound, and choose a mode based on your listening scenario.
Note: Enabling Dolby Sound may reduce battery life.

Question 34

What should I do if the call quality is poor?

Accepted Answer

1. Make sure the volume is set to maximum on both the earbuds and the connected device.
2. Try using ear tips that fit more snugly and ensure the earbuds are positioned correctly to create a proper seal. An improper fit  can affect call quality.
3. Switch to the phone's microphone and make a call to see if the issue persists.
4. Test the earbuds in a quieter environment to see if the issue persists.

Question 35

What should I do if the other person can't hear me clearly during calls?

Accepted Answer

1. If using only one earbud, make sure the other earbud is in the charging case.
2. Try using ear tips that fit more snugly and ensure the earbuds are positioned correctly to create a proper seal. An improper fit  can affect call quality.
3. Ensure \"soundcore Liberty 5\" is selected as the audio output on your connected device and increase the volume on your device.
4. If the call was made through an app, try using your phone's native calling feature instead to see if the issue persists.
5. Test the earbuds with a different Bluetooth device and in a different environment to see if there is any difference.

Question 36

What should I do if the other person's voice cuts in and out during calls?

Accepted Answer

1. Try using ear tips that fit more snugly and ensure the earbuds are positioned correctly to create a proper seal. An improper fit  can affect call quality.
2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a  proper connection.
3. Ensure \"soundcore Liberty 5\" is selected as the audio output on your connected device and increase the volume on your device.
4. If the call was made through an app, try using your phone's native calling feature instead to see if the issue persists.
5. Test the earbuds with a different Bluetooth device and in a different environment to see if there is any difference.

Question 37

How do I access my phone's voice assistant via touch controls?

Accepted Answer

Open the app, go to Controls, select your preferred touch command, and enable Voice Assistant.

Question 38

What should I do if the app firmware update fails?

Accepted Answer

1. Ensure your earbuds have sufficient power and try again with a stable network connection.
2. If the installation fails, uninstall and reinstall the soundcore app, restart your phone, and try again.
3. Try using a different phone.
4. Modify location permissions and settings: Go to Settings > Privacy > soundcore > Location > Allow Only While Using the App.

If the issue persists, please provide your phone model and the SN from the app for further investigation.

Question 39

How do I update Liberty 5's firmware?

Accepted Answer

- Keep the earbuds in the charging case with the case open.
- Ensure the earbuds have over 20% of battery power.
- Do not use the earbuds during the whole process.
- If the update fails, try again.
- If possible, try the upgrade with another device.
- Avoid updating the firmware in areas with potential interference, such as dense Wi-Fi networks or cell phone towers. Try updating again in a different location.

Question 40

What should I do if I can't find Liberty 5 in the soundcore app or it won't connect?

Accepted Answer

1. Download the latest version of the soundcore app from your app store. If you already have the app, uninstall and reinstall it.
2. Pair your earbuds with your phone. Currently, the soundcore app does not support computers.
3. Open the app, tap the grid icon at the bottom left corner to enter My Devices, then tap Add Device. The app will automatically connect to soundcore Liberty 5.
Note: You must enable location permissions the first time you use the app.
4. If the connection fails, go to Set Up Manually > Liberty Series > soundcore Liberty 5 to check if it can be added manually. If you can't find the model, please take a screenshot of the page and send it to us.
5. Go to your system settings, locate the language and region options, and set the system language to English (United States).
6. Ensure your phone isn't connected to other Bluetooth devices.  If so, disconnect them, then try connecting through the app again.
7. If the issue persists, uninstall and reinstall the app, then log in again.
8. Devices running below iOS 13 (excluding iOS 13) do not support connection with soundcore Liberty 5.

If the issue persists, please contact our customer service and provide your mobile phone model, app version, and screenshots from Step 4.

If the first connection was successful but subsequent connections fail:
1. Check if Dual Connections is enabled. If the app is active on one device, it cannot connect to another. Close the app on the connected device and try again.
2. Restart the device or try connecting with a different one.

Question 41

Can I use Dual Connections and LDAC or Dolby Sound simultaneously?

Accepted Answer

Yes, but in this case, the battery will only last for 4 hours.

Question 42

How do I set up HearID in the app?

Accepted Answer

1. Log in to your soundcore account in the app.
2. Tap HearID Sound Test to begin the setup. Once completed, the results will be automatically saved and applied.

Question 43

Why are the touch controls unresponsive?

Accepted Answer

1. Keep your hands clean and dry.
2. Ensure you're using the touch-sensitive area, which is the groove on the earbud stem.
3. For a double press, press quickly twice; for a single press, wait at least 1 second between presses.
4. Check for a chime when putting on the earbuds. If you don't
hear it, the wearing detection might have failed, which can prevent touch controls from working.
To fix it:
- Try different ear tips for a better fit.
- Turn off the Wearing Detection feature in the app.

Question 44

How do I power the earbuds on or off?

Accepted Answer

Powering on:
To turn on the earbuds, simply open the charging case while the earbuds are inside.
Note: Liberty 5 cannot be powered on without the case. Powering off:
1. Place the earbuds back in the case and close the lid to turn them off.
2. If the earbuds are outside the case, not worn, and not
connected to any device, they will automatically power off after 30 minutes.

Question 45

Can I use only one earbud?

Accepted Answer

Yes. Return one earbud to the case and close the lid. Then, you can use the other by itself.

Question 46

How do I pick up or end a call?

Accepted Answer

Double-press either earbud stem to answer a call, and hold the stem for 2 seconds to end a call.

Question 47

How do I skip to the previous or next track?

Accepted Answer

Double-press the left earbud stem to play the previous track, and double-press the right earbud stem to skip to the next. You can customize these controls in the soundcore app.

Question 48

What do the LED indicators on the case mean?

Accepted Answer

- Case's battery status:   When you open the case
0-20% battery charge: Middle light remains solid red for 5 seconds.
21-59% battery charge: Middle light remains solid white for 5 seconds.
60-100% battery charge: All lights remain solid white for 5 seconds.
When the case is fully charged, all lights remain solid white for 5 minutes.

- Pairing status
Pairing mode: Flashing white light.  Successfully paired: Light turns off.

- Earbud status
Left earbud in the case: Left light turns on.
Right earbud in the case: Right light turns on.

Question 49

How do I switch between ANC, Normal, and Transparency modes via touch controls?

Accepted Answer

By default, press and hold either the left or right earbud stem for 2 seconds to switch between ANC and Transparency modes. You    can also add Normal mode via the soundcore app.

Question 50

How should I take care of my Liberty 5?

Accepted Answer

1. Do not leave your earbuds unused for extended periods. Use
them at least once a month. Completely depleting the battery can lead to over-discharge, reducing its lifespan.
2. Charge your earbuds before the battery drops to 20% or lower.
3. Do not leave the charging case in a low-battery or fully drained state for prolonged periods. When storing the case, make sure it  still has enough charge.
4. Clean the earbuds, case charging pins, speakers, and ear tips   promptly after use. Clean the charging pins at least once a month using a cotton swab or cloth with alcohol.
5. Store the earbuds in a dry place. If they come into contact with liquids, dry them with a hairdryer on the cold setting.

Question 51

Why do the touch controls on Liberty 5 feel unresponsive?

Accepted Answer

1. Ensure you're using the touch-sensitive area.
2. For best results, touch the center of that area, as it is the most responsive.

Question 52

Why does the music pause or noise cancellation change automatically?

Accepted Answer

1. Check if you're wearing both earbuds. Music pauses when you take off one earbud.

2. Turn off Wind Noise Reduction if there is no wind, as it may cause unintended changes to sound under normal conditions.

Question 53

Why can't I take photos remotely with the earbuds?

Accepted Answer

1. OPPO and Sony smartphones may not support the Take Photo feature due to protocol compatibility issues.
2. Check if your earbuds are connected to two devices. Disable Dual Connections for the Take Photo feature to work.
3. For Android devices:
- Go to Settings > Camera Settings > Volume Button Action.
- Select Take Photo/Shutter. If Volume is selected, the Take Photo feature won't work.

Question 54

How do I turn the microphone on/off via touch controls?

Accepted Answer

This feature is disabled by default. To enable it, open the
soundcore app, go to Controls > Call, and toggle on Microphone On/Off.

Drivers	9.2mm Wool-Paper Diaphragm Drivers
Playtime	12H/ 48H
Sound	Hi-Fi Sound with Wool-Paper Diaphragms
Water Resistance	IP55
Bluetooth Version	5.4
Active Noise Cancellation	Adaptive ANC 3.0
Fast Charging	10 Mins = 5 Hrs
Calls	6 Mics with Al
Multipoint Connection	Yes
Customized EQ	HearID 4.0
Weight	4.6g (Without case)
Special Features	Dolby Audio
Design	In-Ear
Control	Earbud Stem Control

Anker Laptop Power Bank + Soundcore Liberty 5 + Eufy SmartTrack Link

Anker Laptop Power Bank (25K, 165W, Built-In and Retractable Cables)

Soundcore Liberty 5 with Superior Voice Reduction

Eufy SmartTrack Link

Overview

Advanced ANC, Superior Voice Reduction

True Awareness

Small Stem, Powerful Control

Ready, Pose, Snap

Just the Right Size for You

Sound Tailored to Your Ears

Dual Connections, Simplified

What's in the Box

Specs

How do I wear Liberty 5 correctly?

What should I do if I experience discomfort after prolonged use?

What should I do if my earbuds fall off easily?

What should I do if the ear tips easily flip inside out?

Customer Reviews