Process a Warranty
If your product has an issue during its warranty period or you have any questions about order shipments, please contact us via the feedback form below and let us know what we can do to help.Warranty Information
Warranty Information
Order Verification
soundcore Store
Amazon
eBay
Walmart
BestBuy
Target
Others
Basic Information
Email Address*
Confirm Email Address*
First Name*
Last Name*
Current Address
(If applying for a replacement, we will arrange for it to be sent to this address.)
Address line 1*
Street name and building number
Address line 1
Street name and building number
Address line 2 (optional)
Floor or room number
Address line 2 (optional)
Floor or room number
Country
Country
Albania
Andorra
Australia
Azərbaycan
Belgique
Bosnia and Herzegovina
Canada
Česko
Cyprus
Danmark
Deutschland
Eesti
España
France
Hrvatska
Ireland
Ísland
Italia
Latvija
Lietuva
Luxembourg
Macedonia
Magyarország
Liechtenstein
Malta
Mexico
Moldova
Monaco
Montenegro
Nederland
Norge
Österreich
Polska
Portugal
România
San Marino
Serbia
Slovenia
Slovensko
Suomi
Sverige
Switzerland
Türkiye
United Kingdom
United States
Vatican City
Ελλάδα
Беларусь
България
Қазақстан
Россия
Україна
საქართველო
日本
State/Territory
State/Territory
City
Zip Code
Phone Number
Issue Details
Describe the issue.*
Upload Proof of Purchase*
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Contact Us
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+44 (0) 1604 936 200
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Website Live Chat
Mon - Fri: 7 AM - 11 PM (GMT)
uk.support@soundcore.com
Maintenance work order instructions
How it Works
Welcome to Anker’s self-service page for processing warranty requests and making inquiries. All Anker warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Anker purchase may have caused.
Please note this page is for purchases made through this website or the AnkerDirect store on sites such as eBay and Amazon. For purchases made through Anker’s authorized resellers, please contact them directly.
All products purchased from Anker come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart. You can also verify the warranty period with our customer service team in the body of your message.
If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.
Claim Your Warranty
Order ID: You can find this in the order history of the account the purchase was made through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
SN: The SN can be found either on the main body of the product or on the charging cable that came with it. Look for the SN on a sticker, tag, or printed directly on the product itself. It typically consists of both digits and characters, for example, SN: AZDLXQ0B17301094 or FY123456.
Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection.