Website Migration FAQ

{
  "id": "gid://shopify/Page/123003535552",
  "title": "Website Migration FAQ",
  "body": "<div data-page-id=\"BJyAdbB74oyD8bxk5L9cBTnQnmh\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div data-page-id=\"BJyAdbB74oyD8bxk5L9cBTnQnmh\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-doxcn8NyrxWA17PhNqrzxqrAVMd\">\n<div class=\"ace-line ace-line old-record-id-doxcnUfVOfNAKF3QnBVYOmk9RKc\">\n<meta charset=\"utf-8\">\n<div class=\"ace-line ace-line old-record-id-doxcn8NyrxWA17PhNqrzxqrAVMd\"><strong>Q1: What's happening?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\">We're bringing our Canadian brand websites together at anker.com/ca. Soon, you'll be able to shop products from Anker, soundcore, eufy, and Nebula — all in one place, with one account.<strong></strong><strong></strong>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnbKBeAY9321x9siQKwDCS4b\"><br></div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnbKBeAY9321x9siQKwDCS4b\"><br></div>\n</div>\n</div>\n<div class=\"ace-line ace-line old-record-id-doxcn8NyrxWA17PhNqrzxqrAVMd\"><strong>Q2: Will my account still work?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\">Yes. Your account, including your order history, will be available on the new anker.com/ca. You can log in with the same email and password you use today.</div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\"><br></div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\"><br></div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\">\n<strong>Q3: <meta charset=\"utf-8\"> <meta charset=\"utf-8\">What happens to my orders?</strong><span data-lark-record-data='{\"rootId\":\"C7FJdNz4uo4IVmxJSNicJMXgnFf\",\"text\":{\"initialAttributedTexts\":{\"text\":{\"0\":\"What happens to my orders?\"},\"attribs\":{\"0\":\"*0*1+q\"}},\"apool\":{\"numToAttrib\":{\"0\":[\"author\",\"7563105725961519105\"],\"1\":[\"bold\",\"true\"]},\"nextNum\":2}},\"type\":\"text\",\"referenceRecordMap\":{},\"extra\":{\"channel\":\"saas\",\"isEqualBlockSelection\":true,\"pasteRandomId\":\"c947f537-4bf9-4eae-b41d-a8c514fc83ac\",\"mention_page_title\":{},\"external_mention_url\":{}},\"isKeepQuoteContainer\":false,\"isFromCode\":false,\"selection\":[{\"id\":12,\"type\":\"text\",\"selection\":{\"start\":0,\"end\":26},\"recordId\":\"OebudTfwmoQ6khxkGE1cKEDYn0g\"}],\"payloadMap\":{},\"isCut\":false}' data-lark-record-format=\"docx/text\" class=\"lark-record-clipboard\"></span>\n</div>\n<div class=\"ace-line ace-line old-record-id-doxcnhuR1fJLEWijvgy0QXwgL7b\">\n<div data-page-id=\"C7FJdNz4uo4IVmxJSNicJMXgnFf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GkEFdfqORoYdLMxDA0Ccl743nnb\">All your orders — past and current — will appear in your account on the new site. Any tracking links or confirmation emails you've already received will continue to work.</div>\n</div>\n<strong><span data-lark-record-data=\"{&quot;rootId&quot;:&quot;C7FJdNz4uo4IVmxJSNicJMXgnFf&quot;,&quot;text&quot;:{&quot;initialAttributedTexts&quot;:{&quot;text&quot;:{&quot;0&quot;:&quot;All your orders — past and current — will appear in your account on the new site. Any tracking links or confirmation emails you've already received will continue to work.&quot;},&quot;attribs&quot;:{&quot;0&quot;:&quot;*0+4q&quot;}},&quot;apool&quot;:{&quot;numToAttrib&quot;:{&quot;0&quot;:[&quot;author&quot;,&quot;7563105725961519105&quot;]},&quot;nextNum&quot;:1}},&quot;type&quot;:&quot;text&quot;,&quot;referenceRecordMap&quot;:{},&quot;extra&quot;:{&quot;channel&quot;:&quot;saas&quot;,&quot;isEqualBlockSelection&quot;:true,&quot;pasteRandomId&quot;:&quot;1f0ca7b4-019d-4170-b100-0b29ec571b67&quot;,&quot;mention_page_title&quot;:{},&quot;external_mention_url&quot;:{}},&quot;isKeepQuoteContainer&quot;:false,&quot;isFromCode&quot;:false,&quot;selection&quot;:[{&quot;id&quot;:13,&quot;type&quot;:&quot;text&quot;,&quot;selection&quot;:{&quot;start&quot;:0,&quot;end&quot;:170},&quot;recordId&quot;:&quot;GkEFdfqORoYdLMxDA0Ccl743nnb&quot;}],&quot;payloadMap&quot;:{},&quot;isCut&quot;:false}\" data-lark-record-format=\"docx/text\" class=\"lark-record-clipboard\"></span></strong>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnbKBeAY9321x9siQKwDCS4b\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnbKBeAY9321x9siQKwDCS4b\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnbKBeAY9321x9siQKwDCS4b\"><strong>Q4: <meta charset=\"utf-8\">What happens to my loyalty points?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnkoVJhZ9bSzoO6w4uMvQ61d\">\n<meta charset=\"utf-8\">\n<div data-lark-html-role=\"root\">\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">If your account is registered in Canada, your loyalty points will automatically carry over to the new <meta charset=\"utf-8\">anker.com/ca<span class=\"js-placeholder-for-ai js-select-as-whole js-link-container hyperlink__pDGoR\" data-placeholderlen=\"1\"><a class=\"hyperlink__anchor__ZnoKX contextmenu-without-copyperm\" href=\"http://anker.com/ca\" rel=\"noopener\" target=\"_blank\"></a></span> — nothing will be lost. You can continue earning and using your points just as before.<span class=\"js-line-placeholder-for-ai js-placeholder-for-ai\" data-placeholderlen=\"1\"></span>\n</div>\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">If your account is registered outside of Canada, your points will not be automatically migrated to the new site. You can still access and use your points by logging in to the store for your registered region. If you've been shopping here and plan to continue shopping on the new <meta charset=\"utf-8\">anker.com/ca<span class=\"js-placeholder-for-ai js-select-as-whole js-link-container hyperlink__pDGoR\" data-placeholderlen=\"1\"><a class=\"hyperlink__anchor__ZnoKX contextmenu-without-copyperm\" href=\"http://anker.com/ca,\" rel=\"noopener\" target=\"_blank\">,</a></span> please contact our Customer <span class=\"abbreviation__Kg7EC abbreviation--visible__L6I-a\"><span>Service</span></span> team and we'll do our best to help.</div>\n</div>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn1oUTiJkDNnzMHrQWhTvZTg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn1oUTiJkDNnzMHrQWhTvZTg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn1oUTiJkDNnzMHrQWhTvZTg\"><strong>Q5: What happens to my gift card?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcn7iXockpVTNYpjybXI3nsNd\">\n<meta charset=\"utf-8\">\n<div data-lark-html-role=\"root\">\n<meta charset=\"utf-8\">\n<div data-lark-html-role=\"root\">\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">Your gift card balance will be available on the new <meta charset=\"utf-8\">anker.com/ca. <meta charset=\"utf-8\"> <span class=\"text-only\">The expiration date and terms remain unchanged from your original purchase.</span>\n</div>\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">In some cases, your gift card may be issued a new card number as part of the migration. If this applies to you, we'll send you an email with the new card number. <span class=\"abbreviation__Kg7EC abbreviation--visible__L6I-a\"><span>Please</span></span> keep an eye on your inbox, including your spam or promotions folder.<span class=\"js-line-placeholder-for-ai js-placeholder-for-ai\" data-placeholderlen=\"1\"></span>\n</div>\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">If your gift card stops working on the new <meta charset=\"utf-8\">anker.com/ca <span class=\"js-placeholder-for-ai js-select-as-whole js-link-container hyperlink__pDGoR\" data-placeholderlen=\"1\"></span>and you haven't received an email with a new card number, please contact our Customer Service team and we'll help you sort it out.</div>\n</div>\n</div>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnUs4O6nznmGb5nvjIsp2OSd\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnUs4O6nznmGb5nvjIsp2OSd\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnUs4O6nznmGb5nvjIsp2OSd\"><strong>Q6: What happens to my discount codes?</strong></div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnUs4O6nznmGb5nvjIsp2OSd\">\n<meta charset=\"utf-8\">\n<div data-lark-html-role=\"root\">\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">Most unused, unexpired discount codes will remain valid on the new <meta charset=\"utf-8\">anker.com/ca.<span class=\"js-placeholder-for-ai js-select-as-whole js-link-container hyperlink__pDGoR\" data-placeholderlen=\"1\"></span><span class=\"js-line-placeholder-for-ai js-placeholder-for-ai\" data-placeholderlen=\"1\"></span>\n</div>\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">In rare cases where the same code name existed across multiple brand stores, a code may have been updated with a new name. The new name follows a simple rule: your original code with a brand abbreviation added at the end — for example, SAVE20 would become SAVE20-SC for soundcore, SAVE20-EUFY for eufy, or SAVE20-ANKER for Anker. The discount value and conditions remain exactly the same.<span class=\"js-line-placeholder-for-ai js-placeholder-for-ai\" data-placeholderlen=\"1\"></span>\n</div>\n<div class=\"js-reply-content-line inner-text__line-wrapper__100MJ inner-text__line-wrapper-expanded__OuB1B\">If a code isn't working on the new <meta charset=\"utf-8\">anker.com/ca, you can try adding the brand abbreviation to the end of your original code and see if that works. If you're still having trouble, please contact our Customer Service team with the code you're trying to use and we'll look it up and help you out.<strong></strong>\n</div>\n</div>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnWB6DZX8fbe4atTTDbMBCTh\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnWB6DZX8fbe4atTTDbMBCTh\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnWB6DZX8fbe4atTTDbMBCTh\"><strong>Q7: I'm subscribed to marketing emails. What changes?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnGTrt0YEUEO8ZanESyLxDZf\">\n<meta charset=\"utf-8\">\n<div data-lark-html-role=\"root\">After the update, marketing emails will be sent from <meta charset=\"utf-8\">anker.com/ca<span class=\"js-placeholder-for-ai js-select-as-whole js-link-container hyperlink__pDGoR\" data-placeholderlen=\"1\"><a class=\"hyperlink__anchor__ZnoKX contextmenu-without-copyperm\" href=\"http://anker.com/ca)\" rel=\"noopener\" target=\"_blank\"></a></span> <span class=\"abbreviation__Kg7EC abbreviation--visible__L6I-a\"><span>on behalf of</span></span> the Anker Innovations family, rather than from individual brand addresses. Your subscription preferences remain unchanged — you will continue to receive updates only for the brands you originally subscribed to. You can manage or update your preferences at any time through the Preference Center in your account, including the option to <span class=\"abbreviation__Kg7EC abbreviation--visible__L6I-a\"><span>opt</span></span> into additional brands or unsubscribe entirely. As required by Canadian law (CASL / PIPEDA), we will notify you by email before any changes to your subscription.</div>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnFBR36RJ2z7niZsXVqnInzg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnFBR36RJ2z7niZsXVqnInzg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnFBR36RJ2z7niZsXVqnInzg\"><strong>Q8: Is my personal information safe?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnh1IgYajHVNAfgSdjLyMsGm\">Protecting your information is important to us. Your account data is transferred securely, and we continue to handle your personal information in accordance with our Privacy Policy and Canadian privacy laws.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn9OI0vCKstEb54pvrBaeI9e\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn9OI0vCKstEb54pvrBaeI9e\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcn9OI0vCKstEb54pvrBaeI9e\"><strong>Q9: Does this affect my product warranty?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnXPC0DMyDge1crLIYTc5Ehb\">No. Your warranty coverage is based on your product and proof of purchase, not on any specific website. Our after-sales support remains available to you.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcne2zgB9x8NG4oxVwharOvch\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcne2zgB9x8NG4oxVwharOvch\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcne2zgB9x8NG4oxVwharOvch\">\n<strong>Q10: Can</strong><strong> I still return or exchange products?</strong>\n</div>\n<div class=\"ace-line ace-line old-record-id-doxcnDblu5XmwJzkLTM3BSjoITc\">Yes. Our return and exchange policy continues to apply. You can manage returns through your account on the new site or by contacting our Customer Service team.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcncWEMcPzjkzLTUPIY1noWgb\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcncWEMcPzjkzLTUPIY1noWgb\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcncWEMcPzjkzLTUPIY1noWgb\"><strong>Q11: What happens to the old website addresses?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnfcH6hhwuI3iUFbm95wxzvc\">Websites like <meta charset=\"utf-8\">seenebula.com/ca, soundcore.com/ca and eufy.com/ca will eventually be redirected to anker.com/ca. During the transition, you may see a notice on those sites guiding you to the new destination.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnqe4HLdp95dnHgbC8Pu1Syg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnqe4HLdp95dnHgbC8Pu1Syg\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnqe4HLdp95dnHgbC8Pu1Syg\"><strong>Q12: Will shipping or delivery change?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnfZNkVdQ3BZXWoAdpDdc8cd\">No. How your orders are shipped and delivered remains unchanged.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnAa0v5p6buhPsuHc4COtW2g\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnAa0v5p6buhPsuHc4COtW2g\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnAa0v5p6buhPsuHc4COtW2g\"><strong>Q13: Will prices or taxes change?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnwiqpjV7ergECqNWyJkIOKh\">Prices continue to be listed in Canadian dollars, and taxes are calculated at checkout based on your shipping address, just as before.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnxfcgME4CNr0BZoHihASL2d\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnxfcgME4CNr0BZoHihASL2d\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnxfcgME4CNr0BZoHihASL2d\"><strong>Q14: When will this happen?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnl18UCylHkVWp0OKtmfss4g\">The update is planned for Summer 2026. We will notify you by email before any changes affect your account, and a notice will be posted on our website.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnVc4gzhKT5nCtkAH5kwB9Mf\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnVc4gzhKT5nCtkAH5kwB9Mf\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnVc4gzhKT5nCtkAH5kwB9Mf\"><strong>Q15: Is the new site available in French?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnIDhtTGmsUNWwUxakBnWlic\">Yes. The new anker.com/ca supports both English and French. You can also visit anker.com/ca-fr to browse in French.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnLsN0hmM8goEsGLEJFT4owh\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnLsN0hmM8goEsGLEJFT4owh\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnLsN0hmM8goEsGLEJFT4owh\"><strong>Q16: What if I have accounts on more than one brand site?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnsP8DIK6hVfXSZMpEcZ5Hem\">If you have accounts on multiple sites (for example, seenebula.com/ca, soundcore.com/ca and eufy.com/ca) using the same email address, your information will be consolidated under one account on anker.com/ca. If you have questions, please reach out to our Customer Service team.</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnRbqtEzls4TMvC4NQO323Vb\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnRbqtEzls4TMvC4NQO323Vb\">\n<strong></strong><br>\n</div>\n<div data-type=\"divider\" class=\"old-record-id-doxcnRbqtEzls4TMvC4NQO323Vb\"><strong>Q17: Who can I contact if I have a question?</strong></div>\n<div class=\"ace-line ace-line old-record-id-doxcnzuVGZ1usOv07keHi6HOCVe\">Our Customer Service team is available to help. <meta charset=\"utf-8\"> Visit the <a href=\"https://service.soundcore.com/ca\">[Contact Us / Support]</a> section, or:</div>\n<ul start=\"1\" class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-doxcniE1LHm6r2LE0NEcmkszf9f\" data-list=\"bullet\">\n<div>\n<strong>Email:</strong> ca.support@anker.com</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-doxcniE1LHm6r2LE0NEcmkszf9f\" data-list=\"bullet\">\n<div>\n<strong>Live Chat:</strong> Available on soundcore.com/ca<meta charset=\"utf-8\">\n</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-doxcnytxyQpGk3S9ZBt4z79SUkm\" data-list=\"bullet\">\n<div>\n<strong>Phone: </strong><span class=\"text-only\" data-eleid=\"3\">+1 844-405-7165</span>   Mon - Fri: 6 AM - 5 PM (PT)</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-doxcn9AiJuTTj6juaNhlo0HwgTc\" data-list=\"bullet\">\n<div>\n<strong>French Support:</strong> <meta charset=\"utf-8\">Available via email, phone, and live chat.</div>\n</li>\n</ul>\n</div>\n</div>",
  "bodySummary": "Q1: What's happening? We're bringing our Canadian brand websites together at anker.com/ca. Soon, you'll be able to shop products from Anker, soundc...",
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