Keep Your Earbud Protected!

1. soundcore Care is a replacement service for all compatible earbuds. If one or both of your earbuds are lost or damaged due to an accident, you can purchase a pair of earbuds for half the original price (charging case not included) within one year of your soundcore Care purchase.
2. The price of the new pair of earbuds is subject to the accessories price inquiry on the soundcore official website when you redeem your soundcore Care service.
3. If the original order is still within the 18-month warranty period, the new earbuds will follow the warranty timeline from the original order.
4. You can only purchase soundcore Care once for each device. Charging case and other accessories are not covered by the service.

You can purchase soundcore Care once for each pair of compatible earbuds you purchase. If an order contains two pairs of compatible earbuds, you can purchase two soundcore Care services.

soundcore Care is valid for 12 months after you purchase it, and you can only redeem the service once.

The following three conditions must be met:
1. Users have purchased from a US website and the shipping address is in the US.
2. Users have purchased from our official Amazon store: Ankerdirect, soundcore website, or an authorized reseller (Woot, BestBuy, Walmart, etc.).
3. Users have purchased a brand new pair of earbuds compatible with soundcore Care.
Note: Refurbished earbuds are not eligible for soundcore Care.

Yes, you can buy soundcore Care seperately within 60 days of purchasing any compatible earbuds. The earbuds must be covered by the warranty when purchasing soundcore Care.

Send an email to service@soundcore.com, and attach the following:
1. Order receipt for the compatible earbuds.
2. A photo showing the earbuds and charging case.
Our customer service team will send you a purchase link after confirming that you are eligible for soundcore Care.

It depends on your product model.
For most models: No. soundcore Care only covers the replacement of earbuds at half price. If your charging case is lost or damaged, you will need to purchase a neew one at the normal price.
For Liberty 5 Pro and Liberty 5 Pro Max: Yes. For these specffic flagship models, soundcore Care covers bothearbuds and charging cases. You can use your soundcore Caree code to purchase either a replacement pair of earbuds OR a charging case at a 50% discount. Please note that the code can only be used once per order.

Currently, charging case replacement coverage is only available for Liberty 5 Pro and Liberty 5 Pro Max under Soundcore Care. This is because the charging cases for these two models include independent functional features, such as a display screen, and offer capabilities similar to those of a standalone device. Due to their more complex usage scenarios and higher standalone value, charging case protection is provided specifically for these models.
For other earbud models, Soundcore Care currently offers 50% off replacement for the left or right earbud.

You will receive an exclusive soundcore Care redeem code via email after you purchase this service.

Yes, if your original order is still in the warranty period after redeeming soundcore Care, the new earbuds also follow the warranty timeline from the original order.

Yes, soundcore Care is bound to the order of the compatible earbuds you purchased. Losing or damagng your charging case does not affect your soundcore Care validity, however you will still need to purchase the case seperately. If you need to purchase a single charging case, please contact service@soundcore.com.

No, refunds are not supported.
Note: If the earbuds's you have purchased are returned for a refund within 30 days, please contact service@soundcore.com and we will refund soundcore Care for you. Your soundcore Care service will become invalid.

1. Non-US users.
2. Purchases from non-authorized resellers.
3. Users without compatible earbuds.

No.

No.