{
  "body": "<p>&nbsp;</p>\n<div class=\"shopify-policy__title\" data-mce-fragment=\"1\">\n<h1 data-mce-fragment=\"1\"><br></h1>\n</div>\n<div class=\"shopify-policy__body\" data-mce-fragment=\"1\">\n<div class=\"rte\" data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><b data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Introduction</span></b><b data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></b></p>\n<p data-mce-fragment=\"1\"><b data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></b></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at&nbsp;service@soundcore.com&nbsp;with your order receipt for confirmation.</span></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.</span></p>\n<table data-mce-fragment=\"1\">\n<tbody data-mce-fragment=\"1\">\n<tr data-mce-fragment=\"1\">\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Item</span></p>\n</td>\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Warranty Period</span></p>\n</td>\n</tr>\n<tr data-mce-fragment=\"1\">\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Speaker</span></p>\n</td>\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">18 Months</span></p>\n</td>\n</tr>\n<tr data-mce-fragment=\"1\">\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Headphone</span></p>\n</td>\n<td data-mce-fragment=\"1\">\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">18 Months</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p data-mce-fragment=\"1\">&nbsp;</p>\n<p data-mce-fragment=\"1\"><strong data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Holiday Returns Policy</span></strong></p>\n<div data-zone-id=\"0\" data-line-index=\"3\" style=\"font-family: Arial;\">\n<div data-lark-html-role=\"root\"><span data-eleid=\"28\" class=\"text-only\"><span class=\"text-only\"></span></span><br></div>\n<div data-lark-html-role=\"root\"><span data-eleid=\"28\" class=\"text-only\"><span class=\"text-only\">soundcore has extended the Holiday Returns </span><span class=\"text-only text-with-abbreviation text-with-abbreviation-bottomline\">Policy</span><span class=\"text-only\"><span>&nbsp;</span>for 2024.<span>&nbsp;</span></span><span class=\"text-only text-with-abbreviation text-with-abbreviation-bottomline\">Orders</span><span class=\"text-only\"><span>&nbsp;</span>purchased from<span>&nbsp;</span></span></span><strong><span data-eleid=\"29\" class=\"text-only\"><span class=\"text-only\">Nov 1 to Dec 31 2024</span></span></strong><span data-eleid=\"30\" class=\"text-only\"><span class=\"text-only\"><span>&nbsp;</span>are eligible for return until<span>&nbsp;</span></span></span><strong><span data-eleid=\"31\" class=\"text-only\"><span class=\"text-only\">Jan 31,2025</span></span></strong><span data-eleid=\"32\" class=\"text-only\"><span class=\"text-only\">.</span></span><span>&nbsp;</span></div>\n</div>\n<p data-mce-fragment=\"1\">&nbsp;</p>\n  <p data-mce-fragment=\"1\">&nbsp;</p>\n  <p data-mce-fragment=\"1\">&nbsp;</p>\n<p data-mce-fragment=\"1\"><strong data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">30-Day Money-Back Guarantee for Any Reason</span></strong><br data-mce-fragment=\"1\"></p>\n<p data-mce-fragment=\"1\">&nbsp;</p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.&nbsp;</span><span data-mce-fragment=\"1\">Once the returned item arrives back in Soundcore’s warehouse for inspection, the refund process will begin.</span></p>\n<ul data-mce-fragment=\"1\">\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returns must include all accessories</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Items must include original packaging</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">For non-quality related warranty claims, the buyer is responsible for shipping costs</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">For non-quality related warranty claims, Soundcore refunds the cost of purchasing the product itself</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returns may be rejected if product does not meet the above requirements</span></li>\n</ul>\n<p data-mce-fragment=\"1\"><i data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Soundcore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.</span></i><i data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></i></p>\n<p data-mce-fragment=\"1\"><i data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></i></p>\n<p data-mce-fragment=\"1\"><b data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Warranty Claims for Quality-Related Issues</span></b><b data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></b></p>\n<p data-mce-fragment=\"1\"><b data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></b></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">All quality-related defects on items sold directly by Soundcore or Soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase.</span></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore.</span></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.</span></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.</span></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Process:</span><br data-mce-fragment=\"1\"></p>\n<ul data-mce-fragment=\"1\">\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Buyer must provide sufficient proof of purchase</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Soundcore must document what happens when buyers troubleshoot the product</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">The defective item’s serial number and/or visible proof depicting the defect are required</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">It may be necessary to return the item for quality inspection</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Valid proof of purchase:</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Order number from online purchases made through Soundcore or Soundcore’s authorized resellers</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Sales invoice</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Dated sales receipt from an authorized Soundcore reseller that shows a description of the product along with its price</span></li>\n</ul>\n<p data-mce-fragment=\"1\"><i data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).</span></i></p>\n<p data-mce-fragment=\"1\"><i data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.</span></i><i data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"></i></p>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Shipping costs must be covered by buyer in the following situations:</span></p>\n<ul data-mce-fragment=\"1\">\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returning products for any reason other than a proven defect</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Warranty claims on items taken outside the original country of purchase</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Buyer’s accidental returns</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returning personal items</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returning items claimed to have defects but found by Soundcore quality control to be in working condition</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returning defective items using international shipping</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Costs associated with unauthorized returns (any returns made outside of the approved warranty process)</span><br data-mce-fragment=\"1\"></li>\n</ul>\n<p data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Not Covered Under Warranty:</span></p>\n<ul data-mce-fragment=\"1\">\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Products without sufficient proof of purchase</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Lost or stolen products</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Items that have expired their warranty period</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Non quality-related issues (after 30 days of purchase)</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Free products</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Repairs through 3rd parties</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Damage from outside sources</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Purchases from illegitimate resource</span></li>\n</ul>\n<p data-mce-fragment=\"1\"><br data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Soundcore is not liable for:</span></p>\n<ul data-mce-fragment=\"1\">\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Loss of data incurred from use of Soundcore products</span></li>\n<li data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">Returning personal items sent to Soundcore</span></li>\n</ul>\n<p data-mce-fragment=\"1\"><i data-mce-fragment=\"1\"><span data-mce-fragment=\"1\">When returning items with a prepaid shipping label provided by Soundcore, Soundcore takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Soundcore does not provide refunds for items damaged in transit for non-quality related warranty claims.</span></i></p>\n</div>\n</div>",
  "handle": "refund-policy",
  "title": "Refund Policy",
  "url": "https://checkout.shopify.com/60342960348/policies/25481019612.html?locale=en"
}