Liberty 3 Pro
Coming Soon
FAQ
Presenting ACAA 2.0, the latest version of our revolutionary audio technology.
Please select your ear tips and start listening.
01
Select ear tips and ear wings in a suitable size for your ears
02
Hold the buds in this position
03
Put buds in your ears at this angle
04
Twist to lock into place
How do I wear Liberty 3 Pro?
2) Select and install the ear tips before using for the first time. We recommend starting with size M(2).
3) Put Liberty 3 Pro in your ears and twist to lock into place. Make sure the ear wings are wedged into the ridge of your ear.
4) Try on different sizes of ear tips and ear wings until you find a combination which delivers a tight seal and snug fit. You may want to use different sizes of ear tips and ear wings in your left and right ears.
5) If you're still not sure about the fit, take the Fit Test in the Soundcore app.
Can I use Liberty 3 Pro without ear wings?
What is the black oval on Liberty 3 Pro's earbuds?
How does the automatic play/pause feature work?
- Remove two buds to stop your media, and resume playback on your phone manually.
- Auto play/pause may not be compatible with some 3rd party apps.
- You can use the Soundcore app to disable the auto play/pause feature.
How to Use Soundcore Liberty 3 Pro
How to Wear Your Earbuds Correctly
How to Connect the Soundcore App and Update Firmware
How to Turn On/Off and Use Touch Control
How to Reset Liberty 3 Pro
How to Enable HearID ANC in the Soundcore App
How to Use HearID in the Soundcore App
How to Use Multipoint Connection
How to Enable LDAC Mode in the Soundcore App
How to Enable Transparency Mode in the Soundcore App
How do I power the earbuds on and off?
- The earbuds will turn on automatically when you open the charging case.
- Or long press the touch pad to turn on the earbuds.
Power off:
- Put the earbuds back into the charging case and close the cover to turn off the earbuds.
- The earbuds will also turn off automatically when the earbuds are outside the case, not being worn, and have been disconnected from your device for 30 minutes. (The auto power off time can be customised in the Soundcore app.)
- When you are wearing the earbuds, they will only turn off when the battery runs out.
Can I use the left/right earbud on its own?
If you are using two earbuds, you can put the earbud you don't want to use in the charging case and continue using the other one on its own.
Note: If you are wearing two earbuds, listening in ANC mode, and you return one earbud to the charging case, ANC will switch to Normal mode automatically because it is not supported. If you wear the second earbud, Normal mode will switch back to ANC automatically.
How do I clean Liberty 3 Pro?
- To clean the filter of the earbuds, remove the ear tips first and use a cotton swab dipped in rubbing alcohol to clean.
How can I adjust Liberty 3 Pro's volume via the earbuds?
2) Pair your device with Liberty 3 Pro.
3) Open the Soundcore app to connect with Liberty 3 Pro.
4) Select "Controls".
5) Customise the controls according to your preferences.
Note: Customised controls are not available when using a single earbud.
What do the LED indicators inside the case mean?
Flashing White: The earbuds are in pairing mode.
Rapid Flash 3 Times: The earbuds are resetting.
No Light: The earbuds have not connected correctly with the charging case, or the case has run out of battery.
How do I switch between ANC and Transparency modes?
To customise any touch control, download the Soundcore app and go to "Controls".
How do I set up HearID ANC?
Tips:
- Do not play music while taking the test as it will affect the accuracy of the result.
- Do not swallow or talk during the test.
- External noises need to of a stable level because large fluctuations in noise will affect the accuracy of the results.
How do I trigger my phone's voice assistant via Liberty 3 Pro?
What should I do if I have any problems using the touch controls?
2) Try single press, double press, long-press, etc. to see if any of the commands work.
3) Reset the earbuds. See "How do I reset Liberty 3 Pro ?" under the Bluetooth tab.
How should I look after Liberty 3 Pro?
2) Charge the earbuds after you use them. In order to improve the battery's lifespan, do not always wait until there's 20% power remaining or less to charge them.
3) If you are storing the charging case, make sure there are at least 2 lights lit up on the case to ensure there is enough power.
4) Open the charging case's lid at least once a month to ensure the earbuds start charging.
5) Regularly clean the charging pins on the earbuds and charging case.
6) Keep the ear tips clean.
7) If it comes into contact with liquid, use a hairdryer on the 'cool' setting to dry the case.
How do I enable multipoint connection on Liberty 3 Pro?
Method 1: Long press both touch pads for 5 seconds until you hear a tone to indicate the earbuds are in pairing mode. Search for Soundcore Liberty 3 Pro in the second device's Bluetooth menu and pair.
Method 2: Use the Bluetooth manager in the Soundcore app to pair a second device or connect to paired device. Notes:
1) To switch between media, you should stop the playing media on the first device, then start playing on the second.
2) The media you're currently listening to will automatically stop when an incoming call is detected. 3) You can turn off the multipoint connection via the Soundcore app.
4) LDAC mode is disabled when using multipoint connection because of the Bluetooth transmission limit.
How do I reset Liberty 3 Pro?
2) Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly. When the LEDs start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode.
What should I do if any of the following problems occur? 1. Only one earbud has sound. 2. One side does not pair with the other side or my device. 3. No music plays after connecting with my device. 4. Cannot pair or reconnect with my device.
If that doesn't work, try the following:
1) Forget the Bluetooth pairing record on your device if you have previously connected the earbuds.
2) Place the earbuds in the charging case and leave the cover open.
3) Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly.
When they start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode.
4) Turn off your device's Bluetooth and turn it on again to pair with Soundcore Liberty 3 Pro.
What should I do if Liberty 3 Pro disconnects or the sound is choppy?
1) Ensure your phone is on the right hand side of your body.
2) Download videos and songs instead of streaming.
3) If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.
Or you can try:
- Resetting the earbuds. See "How do I reset Liberty 3 Pro ?"
- Try a different device if possible.
How long does it take to fully charge the earbuds?
How long does it take to fully charge the charging case?
What is Liberty 3 Pro's playtime from a single charge/with the charging case?
Noise Cancelling Mode: Up to 6 hours on a single charge/24 hours with charging case.
Transparency Mode: Up to 6 hours on a single charge/24 hours with charging case.
Call: Up to 4.5 hours on a single charge/18 hours with charging case.
Data based on internal lab testing. Results may vary under different conditions.
What should I do if any of the following problems occur? 1) The earbuds don’t recharge in the charging case. 2) The earbuds keep connecting to the device even after being put back in the charging case with the cover closed. 3) The earbuds don't turn on when taken out of the charging case.
2) Clean the charging pins with a dry cloth and an alcohol-based disinfectant to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds into the case correctly. When you put the earbuds back into the charging case, the first and third lights on the case flash twice to indicate both earbuds are charging normally.
3) If they still do not turn on, put the earbuds back into the charging case and close the case for 6 seconds, and then open the case again.
Does the case support wireless charging?
What audio codecs do Liberty 3 Pro support?
How do I enable LDAC?
2. Change the Sound Mode to "Preferred Audio Quality" and follow the instructions to update to the latest firmware version. The LDAC codec is now enabled and will work with your LDAC-compatible device. Note: The LDAC codec processing will increase the power consumption and decrease the overall playtime. Only devices with Android 8.0 or later support LDAC.
How do I enable 3D Surround Sound?
Note: 3D Surround Sound processes audio data in real time, increasing the power consumption and decreasing the overall playtime.
What should I do if Liberty 3 Pro's noise cancellation performance does not meet my expectations?
1) Try other sizes of ear tips to ensure you're using one that fits well and creates a tight seal.
2) Make sure you're wearing the earbuds in the correct position so that they create a tight seal. To check if you're wearing the earbuds in the perfect position, take the Fit Test on the Soundcore app.
3) Take the HearID ANC test to personalise the noise cancelling effect.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as strong.
4) Try different ANC modes to see which one suits your environment best.
What should I do if I encounter wind noise while outdoors?
Firmware version x.69
- Improved usability of touch controls
- AAC/SBC codec audio lag has been reduced
- Improved stability of LDAC mode when playing music
Release Date: 11/20/2021
Firmware version x.58
- Improved transparency
- Improved call quality for loud, noisy environments
- Improved power management
Release Date: 11/04/2021
Are there any tips for upgrading Liberty 3 Pro's firmware?
- Make sure the earbuds have enough power (over 20%).
- Do not use the earbuds during the whole process.
- Try again if it fails.
Presenting ACAA 2.0, the latest version of our revolutionary audio technology.
Please select your ear tips and start listening.
01
Select ear tips and ear wings in a suitable size for your ears
02
Hold the buds in this position
03
Put buds in your ears at this angle
04
Twist to lock into place
How do I wear Liberty 3 Pro?
2) Select and install the ear tips before using for the first time. We recommend starting with size M(2).
3) Put Liberty 3 Pro in your ears and twist to lock into place. Make sure the ear wings are wedged into the ridge of your ear.
4) Try on different sizes of ear tips and ear wings until you find a combination which delivers a tight seal and snug fit. You may want to use different sizes of ear tips and ear wings in your left and right ears.
5) If you're still not sure about the fit, take the Fit Test in the Soundcore app.
Can I use Liberty 3 Pro without ear wings?
What is the black oval on Liberty 3 Pro's earbuds?
How does the automatic play/pause feature work?
- Remove two buds to stop your media, and resume playback on your phone manually.
- Auto play/pause may not be compatible with some 3rd party apps.
- You can use the Soundcore app to disable the auto play/pause feature.