Next-Level Features,
Next-Level Productivity
Unlock our most powerful membership plan. Get instant answers with Ask AI, gaincomprehensive overviews with Aggregate Summary, and enjoy extended transcription time.
Unlock the Complete Intelligent Suite
Note: A standalone "Time Pack" grants a basic transcription allowance. To access advanced features like Ask AI and Aggregate Summary,
you'll need a Pro or Unlimited membership.
you'll need a Pro or Unlimited membership.
Search Smarter, Find Faster
If you come across any unfamiliar terms, select the text to access the built-in AI encyclopedia for detailed explanations.
Gather. Summarize.
Manage the Processing.
Turn scattered transcripts into organized themes, with actionable to-dos and key insights at a glance.
Only on soundcore Work
Coming soon to more devices.The membership plan is currently exclusively available on soundcore Work and will begradually rolled out to other soundcore products and use cases.
Frequently Asked Questions (FAQ)
Service Plan
1. How do I activate and use my membership benefits?
The email used for purchase must match your soundcore app login email. Please enter the email address you use to log in to the soundcore app when purchasing. Benefits will be automatically applied to that account after payment. If the email is not registered, you will receive a reminder to register; benefits will be applied after registration.
Activation Steps:
- Enter your email during purchase; benefits are issued to that email immediately.
- Download the soundcore app and log in with the same email.
- Connect your device and check your benefits on the "Profile" page. If benefits are not received, please contact: service@soundcore.com.
Activation Steps:
- Enter your email during purchase; benefits are issued to that email immediately.
- Download the soundcore app and log in with the same email.
- Connect your device and check your benefits on the "Profile" page. If benefits are not received, please contact: service@soundcore.com.
2. Does the Unlimited Plan support group users?
Currently, the Unlimited Plan is intended exclusively for individual users recording via soundcore devices. It is strictly prohibited for commercial resale, automated batch uploading, or any other abnormal or non-personal use.This Unlimited Plan provides a generous monthly transcription allowance of 744 hours—enough to seamlessly cover every single second of 24/7 continuous transcription for a full 31-day month. This allowance resets at the start of each billing cycle, and unused hours do not roll over.
To prevent system abuse and ensure a high-quality experience for all users, we reserve the right to take restrictive measures against anomalous behavior. This includes, but is not limited to, situations where our system detects abnormal account activity or abnormally high-frequency uploads of non-soundcore recordings within a short timeframe. Depending on the severity, such measures may include restricting certain features, suspending your service, or permanently terminating your account.
To prevent system abuse and ensure a high-quality experience for all users, we reserve the right to take restrictive measures against anomalous behavior. This includes, but is not limited to, situations where our system detects abnormal account activity or abnormally high-frequency uploads of non-soundcore recordings within a short timeframe. Depending on the severity, such measures may include restricting certain features, suspending your service, or permanently terminating your account.
3. Can service plans be stacked?
Non-stackable: You can only have one active Pro or Unlimited plan at a time.
Stackable: Time Packs (3,000 / 6,000 mins) can be used with memberships.
Note: - Upon upgrading to Pro/Unlimited, the initial free Starter benefits will be paused.
- You cannot activate a new membership of the same type while your current plan is valid.
- If you currently have an active Pro or Unlimited membership within the app, you cannot activate a membership purchased from the website.
Stackable: Time Packs (3,000 / 6,000 mins) can be used with memberships.
Note: - Upon upgrading to Pro/Unlimited, the initial free Starter benefits will be paused.
- You cannot activate a new membership of the same type while your current plan is valid.
- If you currently have an active Pro or Unlimited membership within the app, you cannot activate a membership purchased from the website.
4. What is the refund policy?
Benefits issued: Non-refundable.
Benefits not issued: Eligible for automatic refund.
For questions, please contact customer support: service@soundcore.com
Benefits not issued: Eligible for automatic refund.
For questions, please contact customer support: service@soundcore.com
5. Which devices support AI Note Taker?
Currently, only the soundcore Work Recorder is supported for recording, and transcription must be done within the app. Support for more devices is coming soon!
6. Can Service benefits be transferred to others?
No. Benefits are permanently linked to your account and cannot be transferred. Please register or log in to the soundcore app using the email provided at purchase.
7. What is the validity period of the soundcore work software service purchased on the website?
Pro and Unlimited memberships are valid for 1 year with transcription quotas refreshed monthly. They do not automatically renew upon expiration.
Time Packs (3,000 mins, 6,000 mins) are valid for 2 years. Any remaining balance expires automatically after this period.
Time Packs (3,000 mins, 6,000 mins) are valid for 2 years. Any remaining balance expires automatically after this period.
AI Note Taker
1. What is AI Note Taker?
AI Note Taker is an all-in-one tool for intelligent transcription and summarization, converting audio into structured documents. Its core features include:
- Powered by advanced speech recognition technology, supporting 100+ languages.
- Voiceprint recognition automatically distinguishes between different speakers.
- Smart segmentation keeps content logical and easy to read.
- Features 20+ summary templates powered by GPT to generate structured content.
- Powered by advanced speech recognition technology, supporting 100+ languages.
- Voiceprint recognition automatically distinguishes between different speakers.
- Smart segmentation keeps content logical and easy to read.
- Features 20+ summary templates powered by GPT to generate structured content.
2. What features are unlocked after purchase?
Pro Plan (1,200 transcription mins/month for 1 year): Includes basic software functions plus access to these premium features:
- Comprehensive Summary: Generates concise, logical summaries with one click. Perfect for information-heavy scenarios.
- Ask AI: Supports keyword queries for AI-generated definitions to supplement knowledge anytime. Ideal for cross-field collaboration or multilingual contexts.
Unlimited Plan (Unlimited transcription for 1 year): Includes basic software functions and all Pro premium features (Comprehensive Summary, Ask AI).
*Note: Time Packs only add transcription minutes and do not include premium features. All features above must be used within the soundcore app.
- Comprehensive Summary: Generates concise, logical summaries with one click. Perfect for information-heavy scenarios.
- Ask AI: Supports keyword queries for AI-generated definitions to supplement knowledge anytime. Ideal for cross-field collaboration or multilingual contexts.
Unlimited Plan (Unlimited transcription for 1 year): Includes basic software functions and all Pro premium features (Comprehensive Summary, Ask AI).
*Note: Time Packs only add transcription minutes and do not include premium features. All features above must be used within the soundcore app.
3. How does soundcore work protect your privacy?
By default, recordings and transcriptions are saved locally on your device only.
Audio is temporarily uploaded only when you choose to transcribe it. Once transcription is complete, your audio and related data are deleted from the cloud. We do not back up your data without permission or use it for AI training.
Note: To prevent loss of transcription quota, files from failed transcriptions (audio, data, etc.) are temporarily stored in the cloud for up to seven days. We recommend keeping the app open to receive files promptly.
Audio is temporarily uploaded only when you choose to transcribe it. Once transcription is complete, your audio and related data are deleted from the cloud. We do not back up your data without permission or use it for AI training.
Note: To prevent loss of transcription quota, files from failed transcriptions (audio, data, etc.) are temporarily stored in the cloud for up to seven days. We recommend keeping the app open to receive files promptly.
4. Will I lose my saved recordings and transcriptions after my service plan expires?
Quota Usage: Minutes are deducted only during transcription; recording audio alone does not consume your quota.
Your existing recordings, transcriptions, and summaries will remain saved in the app or the cloud (if"Sync to Cloud" is enabled) and will not disappear when your service plan ends. After expiration, you can still use the soundcore Work Recorder to record and save locally, but you cannot transcribe recordings.
Your existing recordings, transcriptions, and summaries will remain saved in the app or the cloud (if"Sync to Cloud" is enabled) and will not disappear when your service plan ends. After expiration, you can still use the soundcore Work Recorder to record and save locally, but you cannot transcribe recordings.
