Question 1

Wie trage ich soundcore Sport X20?

Accepted Answer

1. Ziehe oder drehe den Ohrbügel in die Trageposition.
2. Setze den Körper des Kopfhörers in die Ohrmuschel ein (die größte Vertiefung auf der Oberfläche der Ohrmuschel) und wähle eine geeignete Größe der Earbuds, um einen dichten Verschluss zu erreichen.
3. Hebe und biege die Ohrbügel um deine Ohren, damit sie sicher und bequem sitzen. Für ein angenehmeres Tragegefühl kannst du die Bügel der verstellbaren und drehbaren Ohrbügel festhalten und auf eine angemessene Länge dehnen.
4. Probiere andere Größen von Earbuds aus, um sicherzustellen, dass die Größe, die du verwendest, gut passt und gut abschließt. Wenn einer deiner Kopfhörer nicht gut passt, probiere eine Kombination der Earbud aus, z. B. mittelgroß auf der linken und groß auf der rechten Seite.
5. Mache den Fit-Test in der soundcore-App, um zu überprüfen, ob du die Kopfhörer in der perfekten Position trägst.

Question 2

Was kann ich tun, wenn der soundcore Sport X20 unbequem ist und/oder nicht richtig sitzt?

Accepted Answer

1. Führe die Kopfhörer in den inneren Gehörgang ein und drehe sie vorsichtig, bis du die bequemste und sicherste Position gefunden hast. 
2. Setze den Körper des Kopfhörers in die Ohrmuschel ein (die größte Vertiefung auf der Oberfläche der Ohrmuschel) und wähle eine geeignete Größe der Earbuds, um einen bequemen und dichten Abschluss zu gewährleisten. Um zu überprüfen, ob du die Kopfhörer in der perfekten Position trägst, mach den Fit-Test in der soundcore App.
3. Wenn du deine Kopfhörer über einen längeren Zeitraum getragen hast, solltest du eine Pause einlegen, damit sich deine Ohren entspannen können.

Bitte beachte, dass die Ohrbügel nicht abnehmbar sind, aber herausgezogen werden können. Sie haben 4 Erweiterungsstufen und können um plus oder minus 30 Grad gedreht werden.

Question 3

Können die Ohrbügel abgenommen oder um 360 Grad gedreht werden?

Accepted Answer

Die Ohrbügel sind nicht abnehmbar, können aber herausgezogen werden. Sie haben 4 Skalen zur Verlängerung und können um plus oder minus 30 Grad gedreht werden.

Question 4

Was soll ich tun, wenn die Geräuschunterdrückung des soundcore Sport X20 nicht meinen Erwartungen entspricht?

Accepted Answer

1. Probiere andere Größen von Earbuds aus, um sicherzustellen, dass die Größe, die du verwendest, gut passt und einen festen Sitz hat. Wenn sich ein Kopfhörer stabil anfühlt und der andere nicht, probiere eine Kombination von Earbuds aus, z. B. mittelgroß auf der linken und groß auf der rechten Seite.
2. Um zu überprüfen, ob du die Kopfhörer in der perfekten Position trägst, mach den Fit-Test in der soundcore-App. Wenn du die Kopfhörer nicht richtig trägst, ist die Geräuschunterdrückung möglicherweise nicht optimal. 
3. Vergewissere dich, dass du die \"Aktive Geräuschunterdrückung\" aktiviert hast. Du kannst den Status in der soundcore App überprüfen.
4. Wenn du beide Kopfhörer zum ersten Mal verwendest, wähle \"Adaptive Geräuschunterdrückung\", damit die am besten geeigneten Parameter für die Geräuschunterdrückung entsprechend deiner Gehörgänge ausgewählt werden.
5. Teste die Kopfhörer in einer anderen Umgebung und mit einem anderen Bluetooth-Gerät, um zu sehen, ob das einen Unterschied macht.

Hinweis: In einer lauten Umgebung und bei hoher Lautstärke hast du vielleicht das Gefühl, dass die Geräuschunterdrückung nicht so gut funktioniert.

Question 5

Was soll ich tun, wenn mir bei der Nutzung des ANC-Modus schwindlig wird und ich ein Druckgefühl verspüre?

Accepted Answer

Wähle manuell \"Low Level Noise Cancellation\" aus, um zu sehen, ob es einen Unterschied macht.

Question 6

Was soll ich tun, wenn ich bei der Verwendung von soundcore Sport X20 im Freien Windgeräusche höre?

Accepted Answer

1. Öffne die soundcore App, klicke auf \"Einstellungen\" und schalte die \"Windgeräuschunterdrückung\" ein, um zu sehen, ob es überhaupt hilft.
2. Um ein gutes Nutzererlebnis zu gewährleisten, wird empfohlen, die Windgeräuschunterdrückung in der App nicht zu aktivieren, wenn du dich in einer Umgebung ohne Windgeräusche befindest.

Question 7

Was soll ich tun, wenn ich im ANC-Modus Hintergrundgeräusche wahrnehme?

Accepted Answer

1. Wie gut die Kopfhörer sitzen, kann sich auf den Geräuschpegel auswirken. Bitte befolge die folgenden Schritte, damit du deine Kopfhörer richtig und stabil trägst.

- Achte auf das L/R-Logo auf der Rückseite der Kopfhörer, um sicherzustellen, dass die linken und rechten Ohrhörer auf der richtigen Seite getragen werden. Drehe den Ohrbügel und die Kopfhörer, während du sie trägst, um die bequemste Position zu finden.
- Probiere andere Größen von Earbuds aus, um sicherzustellen, dass die Größe, die du verwendest, gut passt und gut abschließt. Wenn einer deiner Kopfhörer nicht gut passt, probiere bitte eine Kombination der Earbuds aus, z. B. mittelgroß auf der linken und groß auf der rechten Seite.

2. Öffne die App, wechsle in den \"Manuellen Modus\" und stelle \"Min Noise Cancellation\" ein oder wähle den entsprechenden \"Ambient Sound\"-Modus, um zu sehen, ob es überhaupt hilft.

3. Probiere diese Kopfhörer mit einem anderen Audioeingang und Bluetooth-Gerät (Telefon/Tablet/etc.) aus und schaue, ob das Problem weiterhin besteht.

Question 8

Was soll ich tun, wenn ich während der Nutzung von soundcore Sport X20 Geräusche höre?

Accepted Answer

1. Aktualisiere deine Firmware auf V1.55 oder höher.
2. Vergewissere dich, dass das Ladecase genügend Strom hat und setze deine Kopfhörer wie folgt zurück:
- Lege die Kopfhörer in das Ladecase und lass das Etui offen. 
- Halte die Taste des Ladecase 10 Sekunden lang gedrückt, bis die LED-Leiste dreimal schnell weiß blinkt. Dies bestätigt, dass das Zurücksetzen erfolgreich war. 
3. Teste deine Kopfhörer mit einem anderen Bluetooth-Gerät in einer anderen Umgebung, um zu sehen, ob das Problem weiterhin besteht.

Question 9

What should I do if I experience a \"stethoscope effect\" (hearing noises like rustling or thumps) when exercising while wearing Sport X20?

Accepted Answer

We recommend turning off noise cancelling. Try using normal mode to see if it reduces the effect.

Question 10

What should I do if I experience wind noise while listening to music in ANC/Transparency mode?

Accepted Answer

Open the soundcore app and turn on \"Wind Noise Cancellation\". The earbuds will automatically reduce the FF MIC gain when wind noise is detected to reduce its effect when listening to music or making calls.

Question 11

How do I reset soundcore Sport X20?

Accepted Answer

1. Place the earbuds in the charging case and leave the case open. 
2. Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

It's important to note that when resetting the earbuds, they should be properly connected to the charging case. To ensure a successful reset, when returning the earbuds to the charging case, make sure that you carefully align the charging contactors between the earbuds and the charging case. If either earbud is successfully placed back into the case, the LED strip will light up white and then go off.

If the LED indicator on the charging case does not light up, please check the following:
1. Ensure that the charging case and earbuds are firmly connected.
2. Confirm that both the charging case and the earbuds have sufficient power.
3. Clean the charging pins using a dry cloth to remove any dirt or debris that may hinder the charging process.

Question 12

If the earbuds are already connected to two devices, how do I connect them to another device?

Accepted Answer

There are two methods.
Method 1:
Disconnect a single Bluetooth connection:
1. Turn off Bluetooth on the Bluetooth device itself.
2. Access the Bluetooth settings on one device and disconnect the earbuds from the list of available devices.
Then, you can press and hold the charging case button for 3 seconds until the LED strip flashes white rapidly. This action will put the earbuds into the pairing state.

Method 2:
Disconnect the Bluetooth connection between the earbuds and both devices:
1. Place the earbuds into the charging case and ensure that the case remains open. Then, press and hold the charging case button for 3 seconds until the LED strip flashes white rapidly. This will put the earbuds into the pairing state.

Question 13

How can I troubleshoot the following issues:

1. Earbuds not pairing.
2. Sound only coming from one earbud.
3. One side not pairing with the other side or the device.
4. Lack of audio playback after connecting to my device.
5. Failure to automatically connect with my device upon removing from the charging case.

Accepted Answer

1.  Make sure the protective film below the earbud has been removed. 
2. Reboot the Bluetooth device (e.g., phone or computer). Forget all the previous pairing records on your device and disable Bluetooth.
3. Fully charge your earbuds and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

When resetting the earbuds, make sure the earbuds are well connected with the charging case, or it may cause the reset to fail. To ensure a successful reset, when returning the earbuds to the charging case, make sure that you carefully align the charging contactors between the earbuds and the charging case. If either earbud is successfully placed back into the case, the LED strip will light up white and then go off.
 
4. Turn on Bluetooth and search for soundcore Sport X20 and pair. 
5. Please try with another device (phone/tablet/etc.) and see if the issue persists.
 
If there is a pop-up window to confirm pairing for \"soundcore Sport X20,\" please select \"pair\". If you accidentally select \"cancel\" you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.

Question 14

What should I do if soundcore Sport X20  disconnects or the sound is choppy?

Accepted Answer

Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.

To fix this issue, please try the following:

1. Fully charge your earbuds and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

It's important to note that when resetting the earbuds, they should be properly connected to the charging case. To ensure a successful reset, when returning the earbuds to the charging case, make sure that you carefully align the charging contactors between the earbuds and the charging case. If either earbud is successfully placed back into the case, the LED strip will light up white and then go off.
 
2. Turn off \"Dual Connections\" in the soundcore app.
3. Check the earbuds by listening to downloaded music/videos.
4. Check the earbuds with another Bluetooth device in a different environment to see if it works well.

Question 15

Setting the input and output on a Windows computer as soundcore Sport X20

Accepted Answer

For Windows systems:

1. If you only want to listen to the audio on the computer, select \"soundcore Sport X20 Stereo\" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume. 
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below:

- Microphone on the Conference Software: soundcore Sport X20 Hands-Free
- Speaker on the Conference Software: soundcore Sport X20 Hands-Free

If you need to adjust the volume, please do so through the software. If you cannot adjust the volume via the software, please select soundcore Sport X20 Hands-Free as the output on your computer and adjust the volume.

3. If you need to use an audio and video app on the computer and you cannot set the input and output via the app, please open the computer audio settings and choose the correct settings:
Input: soundcore Sport X20 Hands-Free
Output: soundcore Sport X20 Hands-Free

For iOS systems:

Set both input and output as soundcore Sport X20.

Question 16

What should I do if there is a long delay between the earbuds and the device?

Accepted Answer

It's important to note that there may be a slight delay when using Bluetooth headphones, which is a common limitation of Bluetooth technology. In most cases, this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth headphones themselves, the connected device, the audio source, the specific application being used, and even the network conditions.

To fix this issue, please try the following:
1. \"Forget\" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.
2. Fully charge your earbuds and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful. 
3. Test your earbuds with a different Bluetooth device, app, and downloaded music/videos to see if the problem still persists.
4. Turn off \"Dual Connection\".

Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.

Question 17

How do I enable multipoint connection？

Accepted Answer

When already connected to one device, click the settings in the top right corner of the app > More Settings > Dual Connections.

Question 18

How long does it take to fully charge the earbuds?

Accepted Answer

It takes around 40 minutes to fully charge the earbuds (Room temperature 25 +/- 3 degrees Celsius laboratory data).

Question 19

How long does it take to fully charge the charging case?

Accepted Answer

It takes around 3 hours to fully charge the charging case via a wall charger.

Question 20

What should I do if one side is discharging faster than the other?

Accepted Answer

Normally, the earbuds can be used for around 7 hours in ANC mode and 11.5 hours in Normal mode at 50% volume, but playtime may vary slightly based on the music content and volume. If you use the earbuds to make/receive calls, playtime will be shorter as it consumes more power than playing music. Please note that a difference of less than 1 hour between the left and right earbud is considered normal.

If the difference is beyond 1 hour, please try the following:

1. Use a dry cloth/cotton swab with rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection. Ensure the ear tips are not blocking the charging connectors.
2. Fully charge the earbuds.
3. Test the battery when playing music.

ANC is turned on by default. If you want to test the playtime in Normal mode, switch to Normal mode first.

Question 21

What is soundcore Sport X20's playtime from a single charge/with the charging case?

Accepted Answer

Normal: 12 hours of playtime for earbuds and 48 hours for the charging case.
ANC: 7 hours of playtime for earbuds and 28 hours for the charging case.
Transparency: 7 hours of playtime for earbuds.
Calls: 6 hours of playtime for earbuds.

Note: Battery playtime is obtained from testing in the Anker laboratory using the earbuds' default settings, in normal mode, and at 50% volume. The actual playtime may vary by volume, audio source, environmental interference, usage, etc.

Question 22

What should I do if any of the following problems occur:
1) The earbuds don’t recharge in the charging case.
2) The earbuds keep connecting to the device even after being put back in the charging case with the cover closed. 
3) The earbuds don't turn on when taken out of the charging case.

Accepted Answer

1. Ensure that the ear tips are not blocking the charging pins on the earbuds and in the charging case. Make sure that the earbuds are connected to the charging case. If you place the left and right earbuds in the charging case and the LED indicators on the charging case flash white, it means they are connected properly.
2. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.
3. Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power.

If your earbuds haven't been used for a long time, please make sure you charge them for at least 2 hours to see if it helps at all.

Question 23

What audio codecs does Sport X20 support?

Accepted Answer

SBC and AAC.

Question 24

What should I do if I experience poor sound quality when using soundcore Sport X20?

Accepted Answer

1. Try different sizes of ear tips and make sure you're wearing the earbuds in the correct position so that they create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the right. This will enhance the sound quality. 
2. Try different types of music and make sure the input audio source has no distortion or noise. 
3. Try different EQ modes in the soundcore app and customize the EQ to your preference.

Question 25

What should I do if the bass quality is poor when using soundcore Sport X20?

Accepted Answer

If the audio source doesn't have much bass, the earbuds will have poor bass. To confirm the problem, please try the following:

1. Make sure the charging case has enough power and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

2. Try different types of music and turn up the volume on the connected device to see if it helps at all.

3. Find the most suitable ear tips for your ears, then check the bass to see if it has improved at all. If the earbuds are not worn properly in your ears, you may not experience the best bass performance. If one earbud feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the right.

4. Try selecting \"Sound Effect\" in the soundcore app and choose the \"Bass Booster\" or \"Bass Reducer\" EQ from the 22 available EQ options.

5. Try selecting the \"Custom EQ\" option in the app to customize the EQ curve style.

6. Try using your earbuds with a different Bluetooth device to see if there is a difference.

Question 26

What should I do if there's low volume when connected to a Mac computer?

Accepted Answer

1. Make sure the charging case has enough power and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

2. Clear all the pairing records on your Mac computer and re-pair your earbuds. Turn the volume down one notch on your Mac computer. Then turn up the volume of both your Mac computer and earbuds with the music/video set to maximum volume.

3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Question 27

What should I do if there's low volume when connected to a Windows computer?

Accepted Answer

1. Make sure the charging case has enough power and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

2. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode. For audio/video, choose Stereo, and for mic choose Hands-Free.

3. Re-pair your earbuds and turn up the volume of both your computer and earbuds with the music/video to the maximum.

4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Question 28

What should I do if there's low volume when connected to an Android phone?

Accepted Answer

1. Turn on \"Absolute Volume\" in the developer options or select \"Sync Bluetooth device volume with phone\" in the Bluetooth settings.

2. Make sure the charging case has enough power and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

3. Re-pair your earbuds and turn up the volume of both your phone and earbuds with the music/video to the maximum.

4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Question 29

What should I do if there's low volume when connected to an iPhone?

Accepted Answer

1. Remove the maximum volume limit on your phone. Go to Settings > Sounds & Haptics > Headphone Safety and turn off Reduce Loud Sounds.

2. Make sure the charging case has enough power and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open. 
- Press and hold the charging case button for 10 seconds until the LED strip flashes white rapidly three times. This confirms that the reset is successful.

3. Re-pair your earbuds and turn up the volume of both your phone and earbuds with the music/video to the maximum.

4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Question 30

What should I do if there is a sudden change in sound when listening?

Accepted Answer

1. Try different sizes of ear tips and make sure you're wearing the earbuds in the correct position so that they create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the right.

2. Make sure \"Wind Noise Reduction\" mode and \"Adaptive Environmental\" mode are not enabled, as these may cause sound changes due to environmental variations.

3. It is recommended to turn off the \"Wind Noise Reduction\" mode in normal daily environments.

Question 31

How do I set the input and output on a computer with soundcore Sport X20?

Accepted Answer

For Windows systems:

1. If you only want to listen to the audio on the computer, select \"soundcore Sport X20 Stereo\" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume.

2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below:

- Microphone on the Conference Software: soundcore Sport X20 Hands-Free
- Speaker on the Conference Software: soundcore Sport X20 Hands-Free

If you need to adjust the volume, please do so on via the software. If you cannot adjust the volume through the software, please select soundcore Sport X20 Hands-Free as output on your computer and adjust the volume.

3. If you need to use an audio and video app on the computer and you cannot set the input and output on the app, please open the computer audio settings and choose the correct settings:
Input: soundcore Sport X20 Hands-Free
Output: soundcore Sport X20 Hands-Free

For iOS systems:

Set both input and output as soundcore Sport X20.

Question 32

What should I do if I hear calls in poor quality?

Accepted Answer

1. Make sure you have raised both the volume of the earbuds and the connected device to the maximum.

2. Change the ear tips to ones that fit more snugly in your ears and make sure you're wearing the earbuds in the correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may not obtain the correct call performance.

3. Try switching to the phone mic and make a call to see if the problem still persists.

4. Please test these earbuds in a quieter environment for the call to see if the problem still persists.

Question 33

What should I do if my voice sounds low and unclear to the person on the other end of the call?

Accepted Answer

1. If you are only using one earbud, ensure that the other earbud is in the charging case.

2. Replace the ear tips with ones that fit more snugly in your ears and ensure that you are wearing the earbuds in the correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may not achieve the correct call performance.

3. Ensure that the audio output device selected is \"soundcore Sport X20\" on the connected device and turn up the volume on your device.

4. If you make a call through an app, try using your phone to make a call instead to see if the problem persists.

5. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any difference.

Question 34

What should I do if the other person's voice is intermittent during a call?

Accepted Answer

1. Replace the earbud tips with ones that fit more snugly in your ears and ensure that you are wearing the earbuds in the correct position to create a tight seal. If the earbuds are not worn properly in your ears, you may not achieve the correct call performance.

2. Fully charge your earbuds and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open.
- Press and hold the charging case button for 10 seconds until the charging case button LED strip flashes white rapidly three times. This confirms that the reset is successful.

3. Ensure that the audio output device selected is \"soundcore Sport X20\" on the connected device and turn up the volume on your device.

4. If you make a call through an app, please try using your phone to make a call instead to see if the problem persists.

5. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any difference.

Question 35

How do I trigger my phone's voice assistant via soundcore Sport X20?

Accepted Answer

Customize the button function in the app: Open the app > select \"Controls\" > choose the corresponding button operation mode > Voice Assistant. Please note that single-press operation cannot be set to activate the voice assistant.

Question 36

What should I do if the volume of Siri is too loud?

Accepted Answer

1. Pair your earbuds with your phone.

2. Turn down the volume when making a call.

3. Restart Siri, and the volume should be lower.

Question 37

What should I do if the app firmware update has been unsuccessful?

Accepted Answer

1. Make sure your earbuds have enough power, and try downloading in an environment with a good network connection.

2. If installation fails, try uninstalling and reinstalling the soundcore app, and then restart your phone before trying again.

3. Try with a different phone.

If you keep getting an update failure message, provide us with the phone model and the SN on the app for further investigation.

Question 38

What should I do if I can't find my soundcore Sport X20 in the soundcore app or if it won't connect to the soundcore app?

Accepted Answer

1. Download the latest version of the soundcore app from your App Store (if you already have the soundcore app, it is recommended to uninstall it and then download it again, overwriting installation is not recommended).

2. Pair your earbuds with your phone. Currently, the soundcore app does not support computers.

3. Open the app, click \"Add Device\" on the left page, the app will automatically connect to soundcore Sport X20 (the first time you enter the app, you must agree to enable location permissions).

4. If the connection fails, click Set up Manually > Other Series > soundcore Sport X20 to check whether it can be added manually (if you can't find the corresponding model on this page, you can take a screenshot).

5. Go into the region of the system, switch to English (United States), and switch the system language to English (United States).

6. If it still fails, please uninstall and reinstall the app and log in again.

If you're still unable to connect after following the provided steps, please send the model of your mobile phone, the app version, and screenshots of the issue to our customer service team.

First connection successful, subsequent connections unsuccessful:

1. Check if it's in Dual-Connections mode, if the user has connected to the app on phone A, it will not be possible to connect to the app on phone B. You can try exiting the app on phone A.

2. Restart the device, or try using a different device.

Question 39

How do I set up HearID via the soundcore app?

Accepted Answer

Log in to the soundcore app, click \"soundcore Effects\" > \"HearID Sound\". After the test, the results will be automatically saved and used.

Question 40

How do I use Sport X20's Breathing Exercises feature?

Accepted Answer

1. This feature can only be used when Sport X20 is connected to your phone.

2. Connect Sport X20 to the soundcore app. Select \"Breathe\", then choose the mode you want to use and \"Press to Start\".

3. If you want to end the training, press the center of the breath circle.

4. If you want to set a timer and choose background music, go to \"Settings\" in the upper right corner to create a new custom mode. You can customize the inhale and exhale duration and choose background music.

Question 41

What should I do if I find button control to be unresponsive?

Accepted Answer

For a double press, ensure the interval between two presses is within 400ms. For a single press, ensure the interval between two presses is more than 1 second.

Question 42

How do I turn the earbuds on and off?

Accepted Answer

With the Charging Case
Once connected successfully for first-time use, the earbuds will automatically reconnect to your device every time you open the charging case, as long as you haven't deleted the pairing history from your device. To power off, return the earbuds to the charging case and close it.

- When returning the earbuds to the charging case, make sure that you carefully align the charging contactors between the earbuds and the charging case. If either earbud is successfully back into the case, the LED strip will light up in white and then go off.

Without the Charging Case:
To power on a single earbud, press and hold the multi-function button of the corresponding earbud for 3 seconds. 
To power off a single earbud, press and hold the multi-function button of the corresponding earbud for 10 seconds.

Question 43

Can I use the left/right earbud separately?

Accepted Answer

Yes, placing one earbud in the charging case and closing the case allows the other one to be used independently.

Question 44

How do I receive/hang up a call?

Accepted Answer

Single press the L or R button to answer a call, and long press either the left or right earbud button for 2 seconds to hang up the call.

Question 45

How do I switch between previous and next song?

Accepted Answer

By default, double pressing the right earbud button will play the next track, and double pressing the left earbud button will play the previous track. Please note that the button function can be customized via the soundcore app.

Question 46

What do the LED indicators on the case mean？

Accepted Answer

Battery Level Indication:
1) Charging case low battery 0-10%: When the case is opened, the central LED turns red and stay on.
2) Charging case battery 10%-30%: When the case is opened, the middle LED is white and turns on once every 2 seconds.
3) Charging case battery 30%-60%: When the case is opened, the middle three LED's are white and turn on once every 2 seconds.
4) Charging case battery 60%-99%: When the case is opened, the entire five LED's are white and turn on once every 2 seconds.
5) Fully charged: The entire five LED's are white and turn on for 10 seconds before turning off.

Note:
The LED in the middle corresponds to about 20% of the length of the external light strip.
The three LEDs in the middle correspond to about 60% of the length of the external light strip.
The five LEDs are all on, corresponding to the length of the external light strip being fully lit.
Fully charged: The entire white light stays on for 10 seconds before turning off.

Earbuds Pairing Status Indication:

The charging case's LED indicator flashes white rapidly, indicating that the earbuds are in pairing mode and ready to connect to a device. The LED strip (built-in 5 white lights) stays on for 2 seconds and then turns off indicating successful pairing.

Earbuds Placement Indication: The LED strip (built-in 5 white lights) stays on for 2 seconds and then turns off.

Question 47

How do I switch between ANC, Normal and Transparency modes via the earbuds?

Accepted Answer

Long press the L or R button for 2 seconds to switch modes, in the following order: ANC -> Transparency. The button operations can be customized in the soundcore app.

Question 48

How should care for and maintain soundcore Sport X20?

Accepted Answer

1. Don't leave the earbuds unused for extended periods. It is recommended to use them at least once a month. A completely discharged battery can lead to over-discharging, which affects the battery life.

2. Try not to use the earbuds until the remaining battery is only 20% or wait until low battery shutdown before charging. This also greatly impacts the battery life.

3. The charging case should not be in a state of red light or no power for a long time. When storing, it should be in a state indicated by a white light.

4. Clean the earbuds and the charging pins of the charging case promptly after use, as well as the speaker outlet and ear caps (It is recommended to clean the charging pins at least once or twice a month using a cotton swab or cloth dipped in rubbing alcohol).

5. Store them on a dry desktop. If they accidentally come into contact with liquid, use a hairdryer on the cold setting to dry them.


	Sport X20	Liberty 5	Liberty 4 Pro	Sleep A30	Aerofit 2	P40i	V20i
Kundenrezensionen
Preis	77,99 €€77,99	69,00 €€69,00	99,00 €€99,00	154,62 €€154,62	83,17 €€83,17	56,98 €€56,98	29,99 €€29,99
Design	In-Ear Ohrklammern	In-Ear Earbuds	In-Ear Ohrklammern	In-Ear Earbuds	Open-Ear Ohrklammern	In-Ear Earbuds	Open-Ear Ohrklammern
Stabiler Halt / Sitz	Verstellbare Ohrbügel	-	-	-	Rotierbar Für Festen Halt	Ohrstöpsel in 5 Größen	Rotierbar Für Festen Halt
Wasserdicht & schweißfest	IP68, SweatGuard	IP55	IP55	IPX4	IP55, SweatGuard	IPX5	IP55
Akkuleistung	Standard: 12h/48h ANC: 7h/28h	12h / 48h	10h / 40h	9h / 45h mit Ladecase	10h / 42h mit Ladecase	Standard: 12h/60h ANC: 10h/50h	8h / 36h mit Ladecase
Schnellladen	5 Min. = 2 Std.	10 Min. = 4 Std.	5 Min. = 4 Std.	5 Min. = 1 Std.	10 Min. = 4 Std.	10 Min. = 5 Std.	10 Min. = 1 Std.
Bedienung	Tastenbedienung	Squeeze Control	-	Touch Control	Touch Control	Touch Control	Touch Control
Geräuschunterdrückung	Fortschrittliches ANC	Adaptive ANC 3.0	ACAA 4.0	Smart ANC	-	Fortschrittliches ANC	-
Klangqualität	Bass Boost, 11mm Treiber	9,2mm Treiber	10,5mm & 4,6mm duale Treiber	4.7mm Treiber	20 mm × 11,5 mm Treiber	Intensiver Bass, 11mm Treiber	Kraftvoller Bass, 16mm Treiber
HearID Sound	✔	✔	✔	✘	✘	✔	✔
Kabelloses Laden	✘	✔	✔	✘	✔	✔	✘
Anrufe	6 Mikrofone mit KI	6 Mikros mit K.I.	6 Mikros mit K.I.	1 Mikrofone	4 Mikrofone mit KI	6 Mikrofone mit KI	4 Mikrofone mit KI

Design	In-Ear Ohrklammern
Stabiler Halt	Verstellbare Ohrbügel
Bedienung	Tastenbedienung
Aktive Geräuschunterdrückung	Fortschrittliches ANC
Anrufe	6 Mikrofone mit KI
Klangqualität	Bass Boost, 11mm Treiber
Spielzeit	Standard: 12h/48h ANC: 7h/28h
Wasserschutzklasse	IP68, SweatGuard

Sport X20 | Bequeme In-Ear Sport Earbuds mit Ohrhaken

FAQ

Wie trage ich soundcore Sport X20?

Was kann ich tun, wenn der soundcore Sport X20 unbequem ist und/oder nicht richtig sitzt?

Können die Ohrbügel abgenommen oder um 360 Grad gedreht werden?

Was soll ich tun, wenn die Geräuschunterdrückung des soundcore Sport X20 nicht meinen Erwartungen entspricht?

Was soll ich tun, wenn mir bei der Nutzung des ANC-Modus schwindlig wird und ich ein Druckgefühl verspüre?

Was soll ich tun, wenn ich bei der Verwendung von soundcore Sport X20 im Freien Windgeräusche höre?

Was soll ich tun, wenn ich im ANC-Modus Hintergrundgeräusche wahrnehme?

Was soll ich tun, wenn ich während der Nutzung von soundcore Sport X20 Geräusche höre?

What should I do if I experience a "stethoscope effect" (hearing noises like rustling or thumps) when exercising while wearing Sport X20?

What should I do if I experience wind noise while listening to music in ANC/Transparency mode?

How do I reset soundcore Sport X20?

If the earbuds are already connected to two devices, how do I connect them to another device?

What should I do if soundcore Sport X20 disconnects or the sound is choppy?

Setting the input and output on a Windows computer as soundcore Sport X20

What should I do if there is a long delay between the earbuds and the device?

How do I enable multipoint connection？

How long does it take to fully charge the earbuds?

How long does it take to fully charge the charging case?

What should I do if one side is discharging faster than the other?

What is soundcore Sport X20's playtime from a single charge/with the charging case?

What should I do if any of the following problems occur: 1) The earbuds don’t recharge in the charging case. 2) The earbuds keep connecting to the device even after being put back in the charging case with the cover closed. 3) The earbuds don't turn on when taken out of the charging case.

What audio codecs does Sport X20 support?

What should I do if I experience poor sound quality when using soundcore Sport X20?

What should I do if the bass quality is poor when using soundcore Sport X20?

What should I do if there's low volume when connected to a Mac computer?

What should I do if there's low volume when connected to a Windows computer?

What should I do if there's low volume when connected to an Android phone?

What should I do if there's low volume when connected to an iPhone?

What should I do if there is a sudden change in sound when listening?

How do I set the input and output on a computer with soundcore Sport X20?

What should I do if I hear calls in poor quality?

What should I do if my voice sounds low and unclear to the person on the other end of the call?

What should I do if the other person's voice is intermittent during a call?

How do I trigger my phone's voice assistant via soundcore Sport X20?

What should I do if the volume of Siri is too loud?

What should I do if the app firmware update has been unsuccessful?

What should I do if I can't find my soundcore Sport X20 in the soundcore app or if it won't connect to the soundcore app?

How do I set up HearID via the soundcore app?

How do I use Sport X20's Breathing Exercises feature?

What should I do if I find button control to be unresponsive?

How do I turn the earbuds on and off?

Can I use the left/right earbud separately?

How do I receive/hang up a call?

How do I switch between previous and next song?

What do the LED indicators on the case mean？

How do I switch between ANC, Normal and Transparency modes via the earbuds?

How should care for and maintain soundcore Sport X20?

Wie trage ich soundcore Sport X20?

Was kann ich tun, wenn der soundcore Sport X20 unbequem ist und/oder nicht richtig sitzt?

Können die Ohrbügel abgenommen oder um 360 Grad gedreht werden?

Details

Customer Reviews