PowerConf H500 Headset

Power On:
Press and hold the power button for 2 seconds to power on.
Power Off:
Press and hold the power button for 5 seconds to power off.

- Turn the rotating button clockwise to increase the volume.
- Turn the rotating button counterclockwise to lower the volume.
- Turn and hold the rotating button if the volume keeps increasing or decreasing.

Triple-tap the rotating button to switch to the previous track, double-tap the rotating button to switch to the next track.

1. Make sure the rotating button is turned to the correct position.
2. Do not press the rotating button when adjusting the volume, or you may accidentally cause it to play or pause the music.

Speed up the tapping rate and consistency. If the interval between taps is too long, the headset may not recognize the command.

1. Make sure to turn on PowerConf H500 before wearing it.
If you wear PowerConf H500 before it has completely turned on, it might not pause when you take it off for the first time.
2. Customize the settings on the AnkerWork app to auto-pause when taking the headset off/auto-play when wearing PowerConf H500.
How to find the settings: Go to the Settings icon in the upper right corner of the Device Page>Smart Control>Auto Pause Music / Automatic music playback after wearing headset.
3. Adjust the wearing position to make sure the wearing detection sensor is not blocked.
Note: It is located on the side of the mic boom.

Long-press the mute button for 2 seconds to activate when the mic boom is opened.
If the mic boom is closed, it will prompt "Mic Muted" and Siri or other voice assistants cannot be used.

Press the power button and the rotating button simultaneously for 5 seconds until the LED indicator on the mic boom flashes red for 5 seconds.

Reject: PowerConf H500 is connected to your phone and you are using your phone to talk to Person A, and while you are talking, your phone receives a call from Person B. In this case, double-click the rotating button to reject the call from Person B.
Accept: PowerConf H500 is connected to your phone and you are using your the phone to talk to Person A, and while you are talking, your phone receives a call from Person B. In this case, press the rotating button once to remain on the call with Person A and answer the call from Person B. Long-press the rotating button for 2 seconds until you hear a prompt tone, so that you can switch between the calls.

Windows:
1. System: Select "Anker PowerConf H500 Stereo" for output, select "Anker PowerConf H500 Hans-Free AG Audio" for input.
2. Software: Select "Anker PowerConf H500 Hans-Free AG Audio" for the microphone and the speaker.
macOS:
1. System: Choose "Anker PowerConf H500" for both input and output.
2. Software: Choose "Anker PowerConf H500" for both the microphone and the speaker.
Note: When connected to a computer, it is recommended to use the Bluetooth dongle for better performance.

1. Open your phone's settings and clear the AnkerWork app cache in the app management interface.
2. Do not use PowerConf H500 during the firmware update process.
3. Try again if it fails.

1. Use regularly to avoid over-discharge as this can harm the lifespan of the headphones' battery. We recommend using your PowerConf H500 at least once a month.
2. Charge PowerConf H500 after you use them. In order to improve the battery’s lifespan, do not always wait until there's 20% power remaining or less to charge them.
3. If your PowerConf H500 comes into contact with liquid, use a hairdryer on the 'cool' setting to dry.

Only PowerConf H500's audio will work during meetings and calls in Microsoft Teams/Zoom.

Sorry, Anker PowerConf H500 doesn't work with desk phones and IP phones.

PowerConf H500 should be connected to the computer via the Bluetooth dongle so that the AnkerWork computer software can recognize the headset and work normally.

You can transcribe recordings of meetings, calls, and voice memos into text.

PowerConf H500 currently supports American and British English.

Please check the "How to Record & Transcribe Calls and Meetings"" video.

The transcription service currently supports English, Japanese, and Chinese.

The transcription service can only be used when using PowerConf H500.

Anker PowerConf H500: 600 minutes of meeting recording transcription are included and are valid for 2 months from activation. Further use requires an additional fee.

1. Use the Bluetooth dongle to connect your computer to PowerConf H500.
2. Only the computer software supports the recording function. You are unable to record using the phone AnkerWork app.
3. Select "Anker Soundsync" as the input and output device in the system settings and video conferencing setting.
4. The recording only works when you are on a video conference or internet phone call.

1. Use the Bluetooth dongle to connect your computer to PowerConf H500.
2. Only the computer software supports the recording function. You are unable to record using the phone AnkerWork app.

1. Remove the Bluetooth dongle and reinsert it.
2. Restart the AnkerWork app.
3. Try recording again.

1. Make sure you are currently on a video conference.
2. Select "Anker Soundsync" in the settings of your device and video software.
3. Remove the Bluetooth dongle, reinsert it, and try it again.

- You will get 600 minutes of free transcription time if you purchase Anker PowerConf H500.
How to get the complimentary transcription service: connect H500 to computer software APP>go to your device main interface>Click ”Transcribe" button to enter the "My Recording" page>click "Acquire" button to enter the complimentary transcription service page> Fill in the activation code to get the complimentary transcription service

It is valid for 60 days.

It is valid for 180 days.

If you want to continue using the transcription service after you have used up the free minutes, you need to pay for it.

No, recording is a free service embedded in AnkerWork's software.

No, the recording is free.

Please use the included USB Bluetooth Dongle to connect the computer and PowerConf H500. When Bluetooth is connected directly, the software cannot recognize the headphones.

The dongle offers better compatibility with computers. It ensures low latency and better call quality in video conferences. The Bluetooth dongle is also required for the recording function.

When the Bluetooth dongle is plugged into a macOS or Windows computer, please select "Anker Soundsync" in the sound input/output on the device and software.
Go to System Preferences > Sound > Input/Output > Select "Anker Soundsync".

1. Plug the Bluetooth dongle into the USB-A port of the computer.
2. Turn on PowerConf H500. The Bluetooth dongle will automatically connect/reconnect with it. You will see a blue LED light slowly flashing on the dongle when pairing.
3. The LED light on the dongle will turn to solid blue and the blue light on PowerConf H500 will hold for one second and then turn off.

Make sure your computer's screen is not locked as the music player cannot be controlled in this state.

Do not plug PowerConf H500's Bluetooth dongle and the other Bluetooth connectors into the same side of the computer. It's best to use a port on the other side of your computer.

- Double press the power button when PowerConf H500 is turned on.
If the power LED light doesn't turn blue and flash quickly, it means that it is already connected to 2 devices. Disconnect one of the devices from PowerConf H500 so that it can automatically connect to your computer.
- When PowerConf H500 is turned on, double-press the power button. If both the power light and Bluetooth dongle light flash quickly, but the connection is still not successful, please open the AnkerWork computer software to perform the Bluetooth dongle binding operation.

1. Do not unplug Bluetooth dongle during the firmware update process.
2. Do not disconnect from the network during the firmware update process.
3. Do not close the AnkerWork software on the computer during Bluetooth dongle's firmware update process.
4. Do not use your headset during Bluetooth dongle's firmware update process.
Note: If you close the computer software during Bluetooth dongle's update process, please plug in the dongle again.

PowerConf H500 supports multipoint connection.
To pair with a second device, press the power button twice until the LED indicator flashes blue, then search for "Anker PowerConf H500" in the second device's Bluetooth menu.

1. Make sure you turn off the AnkerWork app on one of your devices (either the phone app or computer software).
2. PowerConf H500 supports listening to music, making phone calls, video conferencing, etc. when connected to two devices, but it can only be connected to either the phone app or the computer software (not both) when using multipoint connection.

1. If you open the AnkerWork phone app/computer software simultaneously on two devices, make sure you close the phone app/computer software on one of the devices, then reopen the phone app on your chosen device.
2. Remove the Bluetooth dongle and reinsert it, then reopen the phone app.

- If PowerConf H500 is turned off, please turn it on again.
- If PowerConf H500 is turned on, please double-press the power button and select "Anker PowerConf H500" in your phone's Bluetooth menu to connect.

1. Make sure that the headphones and your device are within the Bluetooth range.
2. Make sure that the headphones and the device are not near sources of stong signal interference.
3. Try to reconnect the device by double-clicking the power button while the headphones are turned on.
4. Reset the headphones.

It might be caused by the phone itself; please restart your phone and try it again.

Yes, it is.

1. Try to increase the volume via the rotating button and increase the volume of your device as well. Note: On some Android devices, you need to set the volume at maximum on both your phone and the headphones.
2. Put the mic boom closer to your mouth to see if there is an improvement.

1. Check the audio input/output setting on your computer.
2. Check whether the microphone is muted.
3. Reboot the conference app you are using, check the network settings, and try again.
3. Upgrade the Bluetooth dongle and the firmware version of PowerConf H500.
4. Ensure the headphones are close to your device.
Note: We recommend using the Bluetooth dongle when you are in a conference call on a computer, so that you can enjoy a better microphone performance.

1. Make sure the mic boom is located in the correct place. It should be positioned at a 45-degrees angle.
2. Press the "Mute" button to turn on the microphone to check whether Mic Mute light is on or off.
3. Move the mic boom to its orginal position, then turn on again.
4. Confirm whether you have clicked Mute during a call or video conference.

Make sure to turn on the headphones before wearing them.
If you wear PowerConf H500 before it has completely turned on, you may not hear the "Mic Muted" prompt when you take them off for the first time.

There are three ways to mute calls:
1. Press the mute button.
2. Move the earpiece with the mic boom outwards for 2 seconds.
3. Lift the the mic boom.

1. Please ensure your AnkerWork APP/software is the latest version.
2. Update the headset's firmware to the latest version via the mobile AnkerWork app.
Note: You’ll need to turn the headset on before wearing it the first time you use it after you update the firmware.
3. Adjust the headset to ensure it is firmly worn. If it is not a tight enough fit, it may mute/unmute. Use the Smart Mute feature by lifting or moving the earcup away from your ear.
4. Reset your headset by pressing the power button and the rotating knob simultaneously for 5 seconds until the LED indicator on the mic boom flashes red for 5 seconds.
Note: You can also turn off Smart Mute on the mobile AnkerWork app.

SBC and AAC.

Yes, you can.

It can be fully charged in 2 hours. Note: The charging speed will be slower when the temperature is below 32°F/0°C.

H500:
Music
Normal Mode: 35H
Transparency Mode: 28H
Calls
Transparency Mode：21H
Normal Mode: 24H

1. Try using a different charging cable and a certified wall charger with at least a 5V/1A output. If you are using a charger or USB port with a low output, PowerConf H500 may not charge correctly.
2. Fully dry off the USB-C charging port before charging.
If you are using the charging stand:
Align the charging pins on both the headphones and the charging stand for successful charging. You will see a blue LED light flashing slowly, then it will turn on for 1 second, and turn off for 3 seconds.