{
"id": "gid://shopify/Page/97193459902",
"title": "soundcore-credits",
"body": "",
"bodySummary": "",
"seo": {
"title": null,
"description": null
},
"path": "/storefront-soundcore-credits",
"onlineStoreUrl": "",
"handle": "storefront-soundcore-credits",
"metafields": {
"component": {
"infoCard": {
"buttons": [
{
"text": "My Rewards",
"type": "rewards"
},
{
"text": "My Activities",
"type": "activities"
}
],
"comingSoonLabel": "Coming Soon",
"balanceLabel": "soundcoreCredits Balance:",
"comingSoonIcon": "https://cdn.shopify.com/s/files/1/0511/6346/3874/files/icon_help.png?v=1708410030",
"comingSoonTips": "Please check <span class='font-medium'>My Activities</span> to see when<br class='md:hidden'/> your soundcoreCredits become active."
},
"faq": {
"items": [
{
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BEcGdAswuo6sGyxgXVqcf9T1nyf\">The AnkerCredits Rewards loyalty program is a program that allows customers to earn AnkerCredits on <a href=\"Anker.com\" target=\"_blank\" rel=\"noopener\">Anker.com</a> (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.</div>\n</div>",
"question": "1. What is the AnkerCredits Rewards Program?",
"category_name": "Membership"
},
{
"question": "2. Who is eligible to join the AnkerCredits Rewards Program?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-ZuMsdOA6WoakggxIFbNcnn5pnad\">Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.</div>\n</div>"
},
{
"question": "3. How can I enroll in the AnkerCredits Rewards Program?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-HyeMdOswOoaSYKxpYgAciq5tnKy\">If you already have an account on <a href=\"Anker.com\">Anker.com</a>, you are already enrolled. Simply log in to your account. If you don't have an account, register for an AnkerCredits account to start earning rewards.</div>\n<div class=\"ace-line ace-line old-record-id-HiMAdUKsYo08qsx5KICcn68FnHj\">Note: To earn AnkerCredits, you must be registered for the AnkerCredits Rewards Program.</div>\n</div>",
"category_name": "Membership"
},
{
"question": "4. Is there a fee to join the AnkerCredits Rewards Program?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-DsuSd6wWgokASmxUFEQcThyan9c\">No, the rewards program is free to join.</div>\n</div>"
},
{
"category_name": "Membership",
"question": "5. Do my rewards, benefits, and AnkerCredits have any cash value?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-Egmmd4k6coCGCIxcdDQcLEfDnDd\">No, rewards, benefits, and AnkerCredits earned through the loyalty program have no cash value and cannot be transferred to others.</div>\n</div>"
},
{
"category_name": "Membership",
"question": "6. Can I merge two different Anker accounts?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-I8IIdWQWso8G4oxFkZgcRMIdnsG\">No, AnkerCredits earned on different accounts cannot be combined or aggregated for any reason.</div>\n</div>"
},
{
"question": "7. Where can I find my redeemable AnkerCredits?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BWG4deWA0okIy2xsHilcKFVRn9e\">Please refer to the step-by-step guide to check your AnkerCredits balance.</div>\n</div>"
},
{
"category_name": "Earning AnkerCredits",
"question": "1. Where can I earn AnkerCredits?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-ScESdIMqKoEYMCxA9yEcGiCJnac\">AnkerCredits can be earned on Anker.com. To earn AnkerCredits, you must be logged in to your Anker account at the time of purchase or engage in other eligible actions that qualify for rewards.</div>\n</div>"
},
{
"category_name": "Earning AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-DKwKdG0McoCKSyxKc25cyrCtn3e\">Your AnkerCredits will be credited to your account 30 days after the payment of your order is successful.</div>\n</div>",
"question": "2. When will I receive my AnkerCredits?"
},
{
"category_name": "Earning AnkerCredits",
"question": "3. What should I do if I believe my AnkerCredits were not properly credited to my account?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-SOGsdscK6oiOASxyCI4cJq69n0e\">If you have questions about your membership account, please contact Anker Customer Service at support@anker.com.</div>\n</div>"
},
{
"category_name": "Earning AnkerCredits",
"question": "4. Do AnkerCredits have an expiration date?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GwYYdWAG4o6yWUxWeOFcG7IanKg\">Yes. AnkerCredits earned after the launch date will expire one year after they are unlocked. Expired AnkerCredits will be deducted from your account.</div>\n</div>"
},
{
"question": "5. Can I earn AnkerCredits for previous transactions made before the launch of the AnkerCredits Rewards Program?",
"category_name": "Earning AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-XKQIdg6iwoGAuAxUFOqccEWNnof\">No, it is not possible to earn AnkerCredits for previous transactions. The AnkerCredits Rewards Program is applicable only to purchases made after its launch.</div>\n</div>"
},
{
"question": "6. How can I earn AnkerCredits?",
"category_name": "Earning AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-P402d6wySo62IOx6vitckxsbnYd\">You can earn AnkerCredits in the following ways:</div>\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-N0qUdCmYQoGw8mxuU07cd1ywnHh\" data-list=\"bullet\">\n<div>Registering for an account (one-time reward)</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-ZyaGdWEAmoSeS4x1cD6cmRswnkY\" data-list=\"bullet\">\n<div>Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-HM8QdsuMIoko62xgLpLcbvmGn7g\" data-list=\"bullet\">\n<div>Purchasing qualifying products</div>\n</li>\n</ul>\n</div>"
},
{
"question": "7. Can shipping or tax fees earn AnkerCredits?",
"category_name": "Earning AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GGU0dQUIgo86mAxU1XXchaiQnaf\">No, AnkerCredits are not earned for shipping charges or taxes.</div>\n</div>"
},
{
"category_name": "Earning AnkerCredits",
"question": "8. Can I earn AnkerCredits on discounted or gift card purchases?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GsQEdceCyo6G4Mx4oJzcHuWHnoe\">No, AnkerCredits are not earned on discounts or credits offered in connection with a product or service.</div>\n</div>"
},
{
"question": "9. What happens to my AnkerCredits if I return a product or cancel an order?",
"category_name": "Earning AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-Cu4idayEQo22I0xyKqXcXWBwndd\">If you return a product or cancel an order, the AnkerCredits earned from that purchase will be reversed or decreased. AnkerCredits will also be deducted for partial refunds due to price adjustments.</div>\n</div>"
},
{
"category_name": "Redeeming AnkerCredits",
"question": "1. How can I redeem my AnkerCredits for products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-E4AUd40mKoQik6x8ZONcGAxvnzd\">To redeem your AnkerCredits, log in to your account and go to the \"Redeem AnkerCredits Rewards\" section. Select the product you want and click on \"Redeem Now,\" then fill in the shipping details and submit your request.</div>\n</div>"
},
{
"question": "2. How can I track my redeemed products?",
"category_name": "Redeeming AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-TaiWdOWmuouAsExeOz9cKUpwn4t\">a. Check the order number of your redeemed products in the \"My Rewards\" section. Click on the order number to go to \"My Account\" page and track the delivery status of your parcel.</div>\n<div class=\"ace-line ace-line old-record-id-TaiWdOWmuouAsExeOz9cKUpwn4t\"> </div>\n<div class=\"ace-line ace-line old-record-id-LCimd8c26oGu48xcvWBcWthLnec\">b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.</div>\n</div>"
},
{
"category_name": "Redeeming AnkerCredits",
"question": "3. Do I need to pay for shipping on redeemed products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-CK6idUukCouikqxIXg4cxwyCnAd\">In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.</div>\n</div>"
},
{
"question": "4. Can I cancel, return, or exchange redeemed products?",
"category_name": "Redeeming AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-T0KAd6aucoS22QxMds9cLJytnOg\">No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact Anker Customer Service at <a href=\"mailto: support@anker.com\">support@anker.com</a> within 7 days if the products arrive damaged.</div>\n</div>"
},
{
"question": "5. Can redeemed products be shipped with products I purchased from Anker?",
"category_name": "Redeeming AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-OOkwd6u6qomGECxQJ9xcnJWjngc\">No. Redeemed products will be shipped separately.</div>\n</div>"
},
{
"question": "6. Can I choose the shipping date for redeemed products?",
"category_name": "Redeeming AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-WIAKdIWESoYgYExUzHyc1HLWnvc\">No, the redeemed product will be shipped out as soon as you confirm the redemption.</div>\n</div>"
},
{
"category_name": "Redeeming AnkerCredits",
"question": "7. What should I do if I have a question that isn't answered here?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BuOKd4Sy2oqK8ExWyEbc4AptnKb\">If you have any other questions, please email Anker Customer Service at <u><a href=\"mailto:support@Anker.com\">support@anker.com</a></u>.</div>\n</div>"
},
{
"question": "8. Who can I contact if I have questions about my Anker Gift Card?",
"category_name": "Redeeming AnkerCredits",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-VouOdsg8Co0qqYxSaBBceWP2nKg\">Please consult Anker Customer Service for questions about Anker Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.</div>\n</div>"
}
],
"title": "Frequently Asked Questions (FAQ)"
},
"subscribe": {
"title": "Subscribe Now!",
"desc": "Get the Inside Scoop on PowerBucks. Subscribe for top stories, news and tips on how to transform your business with soundcore.",
"dealsType": "soundcore_membership",
"placeholder": "Enter your email",
"button": "<img src='https://cdn.shopify.com/s/files/1/0512/8568/8505/files/icon_email.png?v=1697527383' style='width: 24px; '/>"
},
"redeemModal": {
"confirmTitle": "Are you sure you want to redeem? <br class='is-hidden-mobile-only'> Cannot be undone",
"confirmButton": "Confirm",
"creditsNotEnough": "You do not have enough soundcoreCredit.",
"inventoryNotEnough": "The item you are attempting to redeem is currently out of stock. <br class='is-hidden-mobile-only'>Please select another item to redeem.",
"redeemLimitError": "Each user can redeem this coupon for one time. <br class='is-hidden-mobile-only'>You have already redeemed it.",
"crossSiteError": "Cross-site soundcoreCredits exchange feature coming soon, please stay tuned.",
"commonError": "The item redemption was unsuccessful. <br class='is-hidden-mobile-only'>Please try again later.",
"errorImageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image-unsuccessful.png?v=1697711905",
"successTitle": "Redeemed successfully!",
"successDesc": "You have copied the code, please go to the store yo use it.",
"successButton": "Shop Now",
"successButtonUrl": "/",
"coupon": {
"successTitle": "Redeemed successfully!",
"successDesc": "You have copied the code, please go to the store yo use it.",
"successButton": "Shop Now",
"successButtonUrl": "/"
},
"product": {
"stepTitle": "Redeem Steps and Rules:",
"steps": [
{
"title": "Select Product",
"imageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image_select-product_2.png?v=1697770880"
},
{
"title": "Fill Address",
"imageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image_fill-address.png?v=1697770863"
},
{
"title": "Confirm Stock",
"imageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image_conform-stock.png?v=1697770863"
},
{
"title": "Payment",
"imageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image_payment.png?v=1697770863"
}
],
"rules": [
"Choose the product and click “REDEEM NOW”. Then fill in the shipping form and submit. No merchandise purchase is required to redeem a product.Generally, free shipping for the redeemed items. You need to pay shipping fees for specific items.Rewards will be issued a separate order ID and will be shipped separately.",
"Rewards will be shipped after redemption is complete.",
"You will receive the order confirmation letter after redemption. Once the redeemed products are shipped out, you will receive the shipping notification letter with the tracking number. Please head to <span style='word-break: break-all;'>https://us.soundcore.com/apps/aftership</span> and enter your order number or tracking number for more info.",
"Rewards cannot be canceled, returned, or exchanged after soundcoreCredits have been redeemed.",
"Please double-check before you confirm to redeem. If the products are arrived damaged, please contact Customer Service support@soundcore.com within 7 days."
],
"orderConfirmTitle": "Order Confirm",
"form": [
[
{
"firstName": {
"key": "first_name",
"label": "First Name",
"required": true,
"placeholder": "Enter Your First Name"
},
"lastName": {
"key": "last_name",
"label": "Last Name",
"required": true,
"placeholder": "Enter Your Last Name"
},
"type": "name",
"key": "name",
"required": true
}
],
[
{
"key": "email",
"label": "Email",
"required": true,
"placeholder": "Enter Your Email",
"type": "email"
},
{
"key": "country",
"label": "Country/region",
"required": true,
"placeholder": "Choose Your Country/region",
"type": "country"
}
],
[
{
"key": "address1",
"label": "Address",
"required": true,
"placeholder": "Enter Your Address",
"type": "address"
}
],
[
{
"key": "address2",
"label": "Apartment",
"placeholder": "Enter Your Apartment, suite, etc. (Optional)",
"type": "address"
}
],
[
{
"key": "city",
"label": "City",
"required": true,
"placeholder": "Enter Your City",
"name": "city"
},
{
"key": "province",
"label": "Province/State",
"required": true,
"placeholder": "Enter Your Province/State",
"type": "state"
}
],
[
{
"key": "zip",
"label": "Postcode",
"required": true,
"placeholder": "Enter Your Postcode"
},
{
"key": "phone",
"label": "Phone",
"required": true,
"placeholder": "Phone",
"type": "phone"
}
]
],
"addressForm": [
[
{
"firstName": {
"key": "first_name",
"label": "First Name",
"required": true,
"placeholder": "Enter Your First Name"
},
"lastName": {
"key": "last_name",
"label": "Last Name",
"required": true,
"placeholder": "Enter Your Last Name"
},
"type": "name",
"key": "name",
"required": true
}
],
[
{
"key": "email",
"label": "Email",
"required": true,
"placeholder": "Enter Your Email",
"type": "email"
},
{
"key": "country",
"label": "Country/region",
"required": true,
"placeholder": "Choose Your Country/region",
"type": "country"
}
],
[
{
"key": "address1",
"label": "Address",
"required": true,
"placeholder": "Enter Your Address",
"type": "address"
}
],
[
{
"key": "address2",
"label": "Apartment",
"placeholder": "Enter Your Apartment, suite, etc. (Optional)",
"type": "address"
}
],
[
{
"key": "city",
"label": "City",
"required": true,
"placeholder": "Enter Your City",
"name": "city"
},
{
"key": "province",
"label": "Province/State",
"required": true,
"placeholder": "Enter Your Province/State",
"type": "state"
}
],
[
{
"key": "zip",
"label": "Postcode",
"required": true,
"placeholder": "Enter Your Postcode"
},
{
"key": "phone",
"label": "Phone",
"required": true,
"placeholder": "Phone",
"type": "phone"
}
]
],
"shippingProductLabel": "Shipping Product",
"shippingAddressLabel": "Shipping address",
"variantLabel": "Variants",
"quantityLabel": "Quantity",
"shippingFeeLabel": "Shipping Fee",
"totalPriceLabel": "Total Price",
"paymentButton": "Payment",
"successDesc": [
"Dear soundcore member,",
"the item you have redeemed is currently being prepared.",
"Once the item has been approved, it will be shipped to you. Please keep an eye out for our order confirmation and shipping emails."
]
}
},
"redeemableList": {
"typeList": [
{
"text": "Discount",
"value": 1
},
{
"value": 2,
"text": "Product"
}
],
"title": "Redeem soundcoreCredits Rewards",
"pointLabel": "Your Balance:",
"btnRedeem": "Redeem Now",
"off": "off",
"discountLabel": "Off Discount Code",
"bg": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/Vector_6cae5d1c-facf-4d97-8a7d-973031044879.png?v=1697597713"
},
"myRewards": {
"title": "My Rewards",
"orderNumberLabel": "Order Number",
"valueLabel": "Value",
"receivedLabel": "Received",
"failedLabel": "Failed",
"productTab": "Products",
"couponTab": "Coupons",
"pendingLabel": "Pending",
"approveSuccessLabel": "Confirmed",
"unfulfilledLabel": "Processing",
"fulfilledLabel": "Shipped",
"pendingInfo": "We will complete the review within 7 business days.",
"confirmedInfo": "Your order has been approved and we will arrange shipment as soon as possible.",
"processingInfo": "Your order has been shipped and should arrive soon.",
"shippedInfo": "Your order has been shipped, please keep an eye on the tracking information for updates."
},
"myActivities": {
"title": "My Activities",
"tips": "*Your activity will appear here. Don’t see your activity yet? It will usually update within 24 hours.",
"allTab": "All",
"earnedTab": "Earned",
"deductedTab": "Deducted",
"pendingTips": "Your soundcoreCredits should become active by"
},
"taskList": {
"list": [
{
"title": "Sign Up and Activate",
"desc": "Receive 50 soundcoreCredits When You Create an Account and Activate it",
"iconUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/Group_12879867.png?v=1697511308",
"actionLabel": "Verify Email >",
"completed": true,
"type": "activate"
},
{
"title": "Subscribe",
"desc": "Get the Inside Scoop on soundcoreCredits",
"iconUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/Group_12879868.png?v=1697511369",
"actionLabel": "Join Now >>",
"type": "subscribe"
},
{
"title": "Shop",
"desc": "Earn 1 soundcoreCredit Per $1 Spent on Every Order",
"iconUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/Group_12879866.png?v=1697511561",
"actionLabel": "Shop Now >>",
"type": "shop",
"aaffo67yr66": "Shop Now"
},
{
"title": "Profile",
"desc": "Complete Your Profile and Earn Up to 100 soundcoreCredits",
"iconUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/Group_12879871.png?v=1697511537",
"actionLabel": "Complete Now >>",
"type": "profile",
"aaffo67yr66": "Complete Now"
}
],
"title": "Ways to Earn soundcoreCredits",
"completedLabel": "Completed",
"actionLabel": "Join Now",
"sendEmailSuccess": "A verification email has been sent. Please check."
},
"common": {
"pointIcon": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image-ankercredits.png?v=1688124973",
"pointUnit": "soundcoreCredits",
"ruleLabel": "Rules",
"off": "Off",
"emptyListImageUrl": "https://cdn.shopify.com/s/files/1/0512/8568/8505/files/image-empty.png?v=1697455585",
"emptyListLabel": "No Activity Yet.",
"redeemConfirm": "Are you sure you want to redeem? <br> Cannot be undone",
"confirmLabel": "Confirm",
"redeemSuccessTitle": "Redeemed successfully!",
"redeemSuccessDesc": "You have copied the code, please go to the store yo use it.",
"policy": "soundcoreCredits Rewards Terms and Conditions >>",
"policyUrl": "/pages/soundcorecredits-rewards-terms-and-conditions"
},
"benefit": {
"list": [
{
"name": "Earn AnkerCredits with Every Purchase",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-1.png?v=1690189138"
},
{
"name": "Redeem AnkerCredits for Special Gifts",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-2.png?v=1690189138"
},
{
"name": "Fast, Free Shipping On Most Products",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-3.png?v=1690189138"
},
{
"name": "Completely Free to Join",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-4.png?v=1690189138"
},
{
"name": "Priority Service and Lifetime Customer Support",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-5.png?v=1690189138"
},
{
"name": "Stand a Chance to Win $200 Worth of Gifts",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-6.png?v=1690189138"
},
{
"name": "Receive a Special Birthday Gift",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-7.png?v=1690189138"
},
{
"name": "Join Membership Activities and Earn AnkerCredits",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-8.png?v=1690189138"
},
{
"name": "Membership Pricing on Select Products",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_benefits-9.png?v=1690189138"
}
],
"title": "AnkerCredits Benefits"
},
"step": {
"list": [
{
"step": "Step 1",
"title": "Sign Up",
"desc": "Earn 50 soundcoreCredits When You Join",
"bgImageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_sign-up.png?v=1687315665",
"button": "Join Now >>"
},
{
"step": "Step 2",
"title": "Earn soundcoreCredits",
"desc": "Get soundcoreCredits with Every Purchase",
"bgImageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_earn-soundcoreCredits.png?v=1687315665",
"button": "Shop Now >>"
},
{
"step": "Step 3",
"title": "Profile",
"desc": "Use soundcoreCredits to Unlock Exclusive Discounts",
"bgImageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/image_profile.png?v=1687315665",
"button": "Complete Now >>"
}
],
"title": "How It Works",
"imageUrl": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/step-image_477b9cea-9d2c-4e93-9148-763e02d341e0.png?v=1685586388"
},
"nav": {
"list": [
{
"text": "How it Works",
"target": "step"
},
{
"text": "Ways to soundcoreCredits",
"target": "task"
},
{
"text": "Redeem soundcoreCredits",
"target": "redeemable"
},
{
"text": "PowerBucks Benefits",
"target": "benefit"
},
{
"text": "FAQs",
"target": "faq"
}
]
},
"_order": [
"faq",
"subscribe",
"redeemableList",
"benefit",
"step",
"nav",
"redeemModal",
"creditsBanner",
"myActivities",
"common",
"myRewards",
"taskList",
"benefits",
"creditFaqs",
"infoCard"
],
"creditsBanner": {
"login": {
"title": "Hi, ",
"subtitle": "Welcome to the soundcoreCredits Rewards Program.",
"desc": "As a member, you'll earn soundcoreCredits with every purchase and gain access to exclusive rewards."
},
"rules": [
"Valid for purchases made on soundcore.com only.",
"Limited to one discount code per order; cannot be combined with other discounts.",
"Discount code valid for 90 days from redemption."
],
"bgList": [
{
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_3.png?v=1698892334",
"screen": "1440"
},
{
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_2.png?v=1698892188",
"screen": "1024"
},
{
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_5.png?v=1698892424",
"screen": "768"
},
{
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/kv_2_0-767_1.png?v=1698897438",
"screen": "0"
}
],
"unlogin": {
"title": "Sign Up for the soundcoreCredits Rewards Program",
"desc": "Join our membership program to earn soundcoreCredits with every purchase and receive an exclusive reward.",
"joinText": "Join Now",
"logText": "Log in"
},
"unLogin": {
"title": "Sign Up for the soundcoreCredits Rewards Program",
"desc": "Join our membership program to earn soundcoreCredits with every purchase and receive an exclusive reward.",
"joinText": "Join Now",
"logText": "Log in"
}
},
"creditFaqs": {
"items": [
{
"questionItem": [
{
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BEcGdAswuo6sGyxgXVqcf9T1nyf\">The soundcoreCredits Rewards loyalty program is a program that allows customers to earn soundcoreCredits on <a href=\"https://www.soundcore.com\" target=\"_blank\" rel=\"noopener\">soundcore.com</a> (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.</div>\n</div>",
"question": "1. What is the soundcoreCredits Rewards Program?"
},
{
"question": "2. Who is eligible to join the soundcoreCredits Rewards Program?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-ZuMsdOA6WoakggxIFbNcnn5pnad\">Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.</div>\n</div>"
},
{
"question": "3. How can I enroll in the soundcoreCredits Rewards Program?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-HyeMdOswOoaSYKxpYgAciq5tnKy\">If you already have an account on <a href=\"https://www.soundcore.com\">soundcore.com</a>, you are already enrolled. Simply log in to your account. If you don't have an account, register for an soundcoreCredits account to start earning rewards.</div>\n<div class=\"ace-line ace-line old-record-id-HiMAdUKsYo08qsx5KICcn68FnHj\">Note: To earn soundcoreCredits, you must be registered for the soundcoreCredits Rewards Program.</div>\n</div>",
"category_name": "Membership"
},
{
"question": "4. Is there a fee to join the soundcoreCredits Rewards Program?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-DsuSd6wWgokASmxUFEQcThyan9c\">No, the rewards program is free to join.</div>\n</div>"
},
{
"category_name": "Membership",
"question": "5. Do my rewards, benefits, and soundcoreCredits have any cash value?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-Egmmd4k6coCGCIxcdDQcLEfDnDd\">No, rewards, benefits, and soundcoreCredits earned through the loyalty program have no cash value and cannot be transferred to others.</div>\n</div>"
},
{
"category_name": "Membership",
"question": "6. Can I merge two different soundcore accounts?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-I8IIdWQWso8G4oxFkZgcRMIdnsG\">No, soundcoreCredits earned on different accounts cannot be combined or aggregated for any reason.</div>\n</div>"
},
{
"question": "7. Where can I find my redeemable soundcoreCredits?",
"category_name": "Membership",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BWG4deWA0okIy2xsHilcKFVRn9e\">Please refer to the step-by-step guide to check your soundcoreCredits balance.</div>\n</div>"
},
{
"question": "8. Who qualifies for priority shipping？",
"answer": "<div><span class=\"text-only\">Registered members have access to exclusive perks. These bonuses include same-day shipping on orders placed before 01:00 PM PT on business days. Without this perk, orders will be shipped on the </span><span class=\"text-only text-with-abbreviation text-with-abbreviation-bottomline\">next business day</span><span class=\"text-only\">.</span></div>"
}
],
"category_name": "Membership"
},
{
"category_name": "Earning soundcoreCredits",
"questionItem": [
{
"question": "1. Where can I earn soundcoreCredits?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-ScESdIMqKoEYMCxA9yEcGiCJnac\">soundcoreCredits can be earned on soundcore.com. To earn soundcoreCredits, you must be logged in to your soundcore account at the time of purchase or engage in other eligible actions that qualify for rewards.</div>\n</div>"
},
{
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-DKwKdG0McoCKSyxKc25cyrCtn3e\">Your soundcoreCredits will be credited to your account 30 days after the payment of your order is successful.</div>\n</div>",
"question": "2. When will I receive my soundcoreCredits?"
},
{
"question": "3. What should I do if I believe my soundcoreCredits were not properly credited to my account?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-SOGsdscK6oiOASxyCI4cJq69n0e\">If you have questions about your membership account, please contact soundcore Customer Service at support@soundcore.com.</div>\n</div>"
},
{
"question": "4. Do soundcoreCredits have an expiration date?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GwYYdWAG4o6yWUxWeOFcG7IanKg\">Yes. soundcoreCredits earned after the launch date will expire one year after they are unlocked. Expired soundcoreCredits will be deducted from your account.</div>\n</div>"
},
{
"question": "5. Can I earn soundcoreCredits for previous transactions made before the launch of the soundcoreCredits Rewards Program?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-XKQIdg6iwoGAuAxUFOqccEWNnof\">No, it is not possible to earn soundcoreCredits for previous transactions. The soundcoreCredits Rewards Program is applicable only to purchases made after its launch.</div>\n</div>"
},
{
"question": "6. How can I earn soundcoreCredits?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-P402d6wySo62IOx6vitckxsbnYd\">You can earn soundcoreCredits in the following ways:</div>\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-N0qUdCmYQoGw8mxuU07cd1ywnHh\" data-list=\"bullet\">\n<div>Registering for an account (one-time reward)</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-ZyaGdWEAmoSeS4x1cD6cmRswnkY\" data-list=\"bullet\">\n<div>Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)</div>\n</li>\n<li class=\"ace-line ace-line old-record-id-HM8QdsuMIoko62xgLpLcbvmGn7g\" data-list=\"bullet\">\n<div>Purchasing qualifying products</div>\n</li>\n</ul>\n</div>"
},
{
"question": "7. Can shipping or tax fees earn soundcoreCredits?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GGU0dQUIgo86mAxU1XXchaiQnaf\">No, soundcoreCredits are not earned for shipping charges or taxes.</div>\n</div>"
},
{
"question": "8. Can I earn soundcoreCredits on discounted or gift card purchases?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-GsQEdceCyo6G4Mx4oJzcHuWHnoe\">No, soundcoreCredits are not earned on discounts or credits offered in connection with a product or service.</div>\n</div>"
},
{
"question": "9. What happens to my soundcoreCredits if I return a product or cancel an order?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-Cu4idayEQo22I0xyKqXcXWBwndd\">If you return a product or cancel an order, the soundcoreCredits earned from that purchase will be reversed or decreased. soundcoreCredits will also be deducted for partial refunds due to price adjustments.</div>\n</div>"
}
]
},
{
"category_name": "Redeeming soundcoreCredits",
"questionItem": [
{
"question": "1. How can I redeem my soundcoreCredits for products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-E4AUd40mKoQik6x8ZONcGAxvnzd\">To redeem your soundcoreCredits, log in to your account and go to the \"Redeem soundcoreCredits Rewards\" section. Select the product you want and click on \"Redeem Now,\" then fill in the shipping details and submit your request.</div>\n</div>"
},
{
"question": "2. How can I track my redeemed products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-TaiWdOWmuouAsExeOz9cKUpwn4t\">a. Check the order number of your redeemed products in the \"My Rewards\" section. Click on the order number to go to \"My Account\" page and track the delivery status of your parcel.</div>\n<div class=\"ace-line ace-line old-record-id-TaiWdOWmuouAsExeOz9cKUpwn4t\"> </div>\n<div class=\"ace-line ace-line old-record-id-LCimd8c26oGu48xcvWBcWthLnec\">b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.</div>\n</div>"
},
{
"question": "3. Do I need to pay for shipping on redeemed products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-CK6idUukCouikqxIXg4cxwyCnAd\">In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.</div>\n</div>"
},
{
"question": "4. Can I cancel, return, or exchange redeemed products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-T0KAd6aucoS22QxMds9cLJytnOg\">No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact soundcore Customer Service at <a href=\"mailto: support@soundcore.com\">support@soundcore.com</a> within 7 days if the products arrive damaged.</div>\n</div>"
},
{
"question": "5. Can redeemed products be shipped with products I purchased from soundcore?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-OOkwd6u6qomGECxQJ9xcnJWjngc\">No. Redeemed products will be shipped separately.</div>\n</div>"
},
{
"question": "6. Can I choose the shipping date for redeemed products?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-WIAKdIWESoYgYExUzHyc1HLWnvc\">No, the redeemed product will be shipped out as soon as you confirm the redemption.</div>\n</div>"
},
{
"question": "7. What should I do if I have a question that isn't answered here?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-BuOKd4Sy2oqK8ExWyEbc4AptnKb\">If you have any other questions, please email soundcore Customer Service at <u><a href=\"mailto:support@soundcore.com\">support@soundcore.com</a></u>.</div>\n</div>"
},
{
"question": "8. Who can I contact if I have questions about my soundcore Gift Card?",
"answer": "<div data-page-id=\"XWfrd2WGJo62YxxVkUPciTZHnNb\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-VouOdsg8Co0qqYxSaBBceWP2nKg\">Please consult soundcore Customer Service for questions about soundcore Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.</div>\n</div>"
}
]
}
],
"title": "Frequently Asked Questions (FAQ)"
},
"benefits": {
"title": "soundcoreCredits Benefits",
"img": "https://cdn.shopify.com/s/files/1/0516/3761/6830/files/image-benifits_1.png?v=1702873146",
"imgMobile": "https://cdn.shopify.com/s/files/1/0516/3761/6830/files/image-benifits-2_1.png?v=1702873145"
}
},
"global": {
"trafficType": "public",
"preload": {
"assets": [
{
"as": "image",
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_3.png?v=1698892334"
},
{
"as": "image",
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_2.png?v=1698892188"
},
{
"as": "image",
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/CARD2_3x_1_5.png?v=1698892424"
},
{
"as": "image",
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/kv_2_0-767_1.png?v=1698897438"
},
{
"as": "image",
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},
{
"as": "image",
"url": "https://cdn.shopify.com/s/files/1/0501/7678/6607/files/image_benifits_0-1023_en.png?v=1699501043"
}
]
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}
}
}
