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{
"question": "What is the issue with the Anker PowerConf S500 Speakerphone?",
"answer": "<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\" old-record-id-ACZzd45ProbwWFxyDuYcizUUnZb\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-V83jdV99loVxMXx2LVoc5r7Vn3c\">In a limited number of production batches made between October 2022 and February 2024, some battery cells did not undergo the voltage inspection at our battery pack supplier. Although unlikely, an affected cell can overheat during use or charging. The supplier has since implemented an enhanced manufacturing quality review process.</div>\n</div>\n</div>\n</div>"
},
{
"question": "Where can I find the model number and the serial number on my product?",
"answer": "<div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">\n<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\" old-record-id-I4yYdGlQ8oDkyFxWoNJcCdodnlf\">\n<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-I4yYdGlQ8oDkyFxWoNJcCdodnlf\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-AoNsdUOaqocxOQx5iu6cvvzunRU\">The serial number is usually printed on the back of the product. Please refer to the image below for guidance.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"> </div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"><img src=\"https://cdn.shopify.com/s/files/1/0501/7678/6607/files/08e1a954-d976-46e1-b73a-2b7781ada097.png?v=1791451384\" alt=\"08e1a954-d976-46e1-b73a-2b7781ada097\" width=\"524\" height=\"322\" /></div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"> </div>\n<div data-zone-id=\"0\" data-line-index=\"1\" data-line=\"true\">\n<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-KLFedGVngoO5HmxJ7cqcgbrqnxc\">Note: <span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\">Pay close attention to the letters and numbers in the serial number, such as </span>\"1,\" \"L,\" \"I,\" \"2,\" and \"Z.\" Characters like \"0\" (zero) and \"O\" (the letter O) <span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\">are easily confused. Serial numbers of affected products do not contain the letters </span>\"O\" or \"I.\"</div>\n</div>\n</div>\n</div>\n<div id=\"_feilian_extension_installed\"></div>"
},
{
"question": "What should I do if my PowerConf S500 Speakerphone is affected?",
"answer": "<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\" old-record-id-H2XMdas3BohgLaxlLBIcsVyfnVd\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-NjMddkg4roieQLx1yN3cP1ointg\" data-list=\"bullet\">\n<div>Immediately stop using the unit.</div>\n</li>\n</ul>\n</div>\n</div>\n<div class=\" old-record-id-H2XMdas3BohgLaxlLBIcsVyfnVd\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-SmJYdG5bJoof8mxg6hycPL4xn7g\" data-list=\"bullet\">\n<div>Do not dispose of it until your recall eligibility has been confirmed.</div>\n</li>\n</ul>\n</div>\n</div>\n<div class=\" old-record-id-H2XMdas3BohgLaxlLBIcsVyfnVd\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-FCQddOKmroqsESx8DRKccCWhnvf\" data-list=\"bullet\">Click the <a href=\"https://www.soundcore.com/rc3305-form\">https://www.soundcore.com/rc3305-form</a> button for instructions on how to request a gift card or full refund.</li>\n</ul>\n</div>\n</div>\n</div>"
},
{
"question": "Can I continue using the PowerConf S500 Speakerphone if it seems fine?",
"answer": "<div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-XmhCdh3JQolqRQxyWtHcgoUznUc\">No. Even if the device appears to function normally, any unit confirmed to be part of this recall should be stopped from use immediately due to the risk of overheating, melting, smoke, or fire.</div>\n</div>\n</div>\n</div>\n<div id=\"_feilian_extension_installed\"></div>"
},
{
"question": "How should I dispose of the recalled PowerConf S500 Speakerphone?",
"answer": "<div>\n<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-X8jAdugh7oUOrCxYrsHcoHk4nag\">After receiving confirmation from Anker that your unit qualifies for a gift card or full refund, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.</div>\n<div class=\"ace-line ace-line old-record-id-X8jAdugh7oUOrCxYrsHcoHk4nag\"> </div>\n<div class=\"ace-line ace-line old-record-id-X8jAdugh7oUOrCxYrsHcoHk4nag\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-Veztd0WmlodchYxtISoc67minnf\">This product contains a lithium-ion battery. Lithium-ion batteries pose a fire risk and must be handled differently from ordinary waste. Do not place this product in household trash, curbside or street-level recycling bins, or the used-battery drop-off boxes found at many retail and home improvement stores. Those drop-off points are generally not set up to accept recalled lithium-ion devices.</div>\n<div class=\"ace-line ace-line old-record-id-Veztd0WmlodchYxtISoc67minnf\"> </div>\n<div class=\"ace-line ace-line old-record-id-Veztd0WmlodchYxtISoc67minnf\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-LtSdd3K7goQWCsxbV5bcwffVnPh\">Your local Household Hazardous Waste (HHW) collection center may accept this product. Contact the facility before visiting to confirm that it accepts lithium-ion devices from recall programs. Disposal requirements vary by state and locality, so follow the instructions given by your local waste authority.</div>\n<div class=\"ace-line ace-line old-record-id-LtSdd3K7goQWCsxbV5bcwffVnPh\"> </div>\n<div class=\"ace-line ace-line old-record-id-LtSdd3K7goQWCsxbV5bcwffVnPh\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-PMbZdZA2roYe76xNVqxcl6Afnke\">For more information, please visit the U.S. Environmental Protection Agency (EPA) page on lithium-ion battery disposal: <a href=\"https://www.epa.gov/recycle/used-lithium-ion-batteries\" data-lark-is-custom=\"true\">https://www.epa.gov/recycle/used-lithium-ion-batteries</a></div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div id=\"_feilian_extension_installed\"></div>"
},
{
"question": "Have you notified the CPSC about this issue?",
"answer": "<div data-page-id=\"PEjQdhxprokg3LxcePucMDnunGJ\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-InIvdNJUcoH6O2xVz9Rc8tS6nEc\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-WsDedcsWCoeRRyxRLYWcOP9WnRc\">Yes, we are proactively cooperating with the U.S. Consumer Product Safety Commission (CPSC) on this matter.</div>\n</div>\n</div>\n</div>\n<div id=\"_feilian_extension_installed\"></div>"
},
{
"question": "How can I contact Anker for more help?",
"answer": "<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">\n<div data-page-id=\"KS5TdOGJ9ozViQxOvR3ciXVcnCd\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-WMXjdUYpGolnZwx49pocl1DYneh\">For assistance, email <a href=\"https://www.google.com.hk/goto?url=CAESVgHrOzAVJfMRXG8MAgHOgD4AhQ8CdedmnHqD-b3xamUcsGytywvFCuBWzFHlfseJ8eBSCDPYUoy-jCEvI7vNZIuwYnx2Nm_GltakWq_N1Pk56sBo8kX8\" data-lark-is-custom=\"true\">support@soundcore.com</a> with the subject line: <strong>A3305</strong> <strong>US</strong> <strong>Anker PowerConf S500 Speakerphone Recall. </strong>For regional support, please visit our support page.</div>\n</div>\n</div>"
}
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"title": "Frequently Asked Questions"
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"pageTitle": "Anker Innovations Initiates a Voluntary Recall <br>for A3305 in the United States",
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"desc": "<p>Due to a supplier quality issue on one newly added pack assembly line at a battery pack supplier, certain battery cells used in a limited number of production batches of A3305 units manufactured from approximately October 2022 to February 2024 did not undergo the supplier's 100% voltage inspection. Although unlikely, an affected cell could potentially overheat during use or charging. The supplier has since implemented an enhanced manufacturing quality review process.</p>"
},
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"showSnConfirm": false,
"title": "How to Tell If You Have an Affected Anker PowerConf S500 Speakerphone (Model: A3305)",
"desc_1": "<p><b>Step 1: </b>Check the bottom of the device and look for \"Anker PowerConf S500 Speakerphone\" with Model Number A3305.<br></br><b>Step 2: </b>Verify your serial number or submit your proof of purchase using our online recall form: <a href=\"/rc3305-form\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.soundcore.com/rc3305-form</a><br></br><b>Note:</b> Please carefully review the letters and numbers in your serial number, such as \"1,\" \"L,\" \"l,\" \"2,\" and \"Z.\" Characters like \"0\" (zero) and \"O\" (letter O) are easily confused. Affected serial numbers do not contain the letters \"O\" or \"I.\".<br></br>If the serial number is unclear or missing, please contact support@soundcore.com with <b>A3305 US Anker PowerConf S500 Speakerphone Recall</b>, and include your order number, a photo of the serial number, and a photo of the device. </p>",
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"title": "If your unit is confirmed to be part of the recall, please submit: <a href=\"/rc3305-form\" target=\"_blank\" rel=\"noopener noreferrer\">the Recall Claim form </a>",
"desc": " <p>If your product is confirmed to be affected: </br>- Stop using the device immediately. </br>- Do not dispose of the PowerConf S500 Speakerphone until you receive confirmation from Anker that your unit qualifies. <br>Refer to the section titled \"How to Safely Dispose of Your Anker PowerConf S500 Speakerphone\" below.</p> "
},
"content_5": {
"title": "Submit Recall Claim",
"desc_1": "<p>If your device is confirmed to be affected, please choose one of the following compensation options: </br>- Receive a gift card of $249.99 for use on your selected brand'swebsite <a href=\"https://www.anker.com/\" target=\"_blank\" rel=\"noopener noreferrer\">anker.com</a>, <a href=\"https://www.eufy.com/\" target=\"_blank\" rel=\"noopener noreferrer\">eufy.com</a>, <a href=\"https://www.soundcore.com/\" target=\"_blank\" rel=\"noopener noreferrer\">soundcore.com</a> </br> - Receive a full refund.</p>",
"desc_2": " <p><b>Notes:</b> </br>- If you choose a gift card, it will be sent separately via email once your recall request is approved. It can be used to purchase any product on your selected brand's website and it does not have an expiration date. </br></br>- If you choose a full refund, the refund will be processed via Paypal since the order has been out of warranty and it cannot be issued via the original method. You will receive a notification email once your refund has been completed. Thank you for your patience.</p>",
"btnText": "Submit Recall",
"btnLink": "/rc3305-form"
},
"content_6": {
"title": "How to Safely Dispose of Your Anker PowerConf S500 Speakerphone",
"desc_1": "<p>After receiving confirmation from Anker that your unit qualifies for a gift card or full refund, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries. <br></br>This product contains a lithium-ion battery. Lithium-ion batteries pose a fire risk and must be handled differently from ordinary waste. Do not place this product in household trash, curbside or street-level recycling bins, or the used-battery drop-off boxes found at many retail and home improvement stores. Those drop-off points are generally not set up to accept recalled lithium-ion devices. <br></br>Your local Household Hazardous Waste (HHW) collection center may accept this product. Contact the facility before visiting to confirm that it accepts lithium-ion devices from recall programs. Disposal requirements vary by state and locality, so follow the instructions given by your local waste authority. <br></br>For more information, please visit the U.S. Environmental Protection Agency (EPA) page on lithium-ion battery disposal: <a href=\"https://www.epa.gov/recycle/used-lithium-ion-batteries\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.epa.gov/recycle/used-lithium-ion-batteries</a></p>"
},
"_submit": {
"snTxt": "Serial Numbel",
"placeholder": "XXXXXOOXO OOOOOOO",
"btnTxt": "Submit",
"enterSerial": "Please enter your serial number.",
"errors": "This is not a valid Anker Product serial number. Please re-enter the number one more time. If you still have problems, please <a href=\"https://us.anker.com/pages/contact\" rel=\"noreferer noopener\">contact us</a>",
"notInrange": "<p>The serial number you entered is not eligible under this program because either:</p> <ul> <li>It's not in the affected serial number range.</li> <li>Our records show that your device has already been serviced as part of this Program.</li></ul>",
"comfirm": "Submitted, please contact us with the instructions below."
}
}
}
}
}
