Q: How do I wear the earbuds correctly?

Follow these steps for a comfortable, secure fit:1. Identify Left and Right: Before wearing, identify the left and right earbuds to ensure correct orientation.2. Open the Bridge: Pull the flexible C-shaped bridge slightly and slide the earbud onto your ear.3. Position the Earbud: Align the sound nozzle with the opening of your ear canal (the nozzle does not need to be inserted into the ear canal), and let the rear battery compartment rest behind your ear.4. Adjust for Fit: Slide the earbud up or down, or gently adjust the C-shaped bridge until the earbud feels comfortable and secure.During exercise, position the battery compartment slightly lower behind your ear for added stability.

Question 1

How do I turn on the earbuds?

Accepted Answer

First-Time Use:1. Open the charging case.2. Remove the insulation film from each earbud.3. Place the earbuds back in the case and close the lid.4. Remove the earbuds again. They will power on automatically, the charging case LED will flash rapidly, and the earbuds will enter pairing mode.Without the Charging Case:Press and hold both earbud buttons simultaneously for 6 seconds. Release when you hear the power-on tone.

Question 2

How do I turn off the earbuds?

Accepted Answer

1. Place the earbuds back in the charging case to power them off automatically. The charging case indicator light will light up for about 2 seconds, then turn off.
2. If the charging case is not available, press and hold both earbuds simultaneously for 6 seconds to power them off.

Question 3

How do I connect the earbuds via Bluetooth?

Accepted Answer

First-Time Pairing:Open the charging case, remove the insulation film from each earbud, place the earbuds back in the case, close the lid, and then take them out again. The earbuds will automatically enter pairing mode, and a confirmation tone will play once pairing is successful. No additional steps are required.After the first pairing is complete, the earbuds will automatically reconnect to your last-used device each time you turn them on. No manual steps are required.Manual Pairing:If you want to connect to a new device, pair with a second device, or the earbuds don't enter pairing mode automatically as expected, try either of the following methods:1. Pair While Wearing the Earbuds: Press and hold both earbud buttons for 3 seconds. Release them when you hear the pairing tone. The earbuds will become discoverable. Select \"ANKER AeroClip 2\" from your device's Bluetooth list to complete pairing.2. Pair via the Charging Case: Place the earbuds in the case with the lid open, then press and hold the case button for at least 3 seconds. When the indicator light flashes white rapidly, the earbuds have entered pairing mode. Search for and select \"ANKER AeroClip 2\" from your device's Bluetooth list to complete pairing.

Question 4

How do I wear the earbuds correctly?

Accepted Answer

Follow these steps for a comfortable, secure fit:

1. Identify Left and Right: Before wearing, identify the left and right earbuds to ensure correct orientation.
2. Open the Bridge: Pull the flexible C-shaped bridge slightly and slide the earbud onto your ear.
3. Position the Earbud: Align the sound nozzle with the opening of your ear canal (the nozzle does not need to be inserted into the ear canal), and let the rear battery compartment rest behind your ear.
4. Adjust for Fit: Slide the earbud up or down, or gently adjust the C-shaped bridge until the earbud feels comfortable and secure.

During exercise, position the battery compartment slightly lower behind your ear for added stability.

Question 5

How do I connect the earbuds to the app for the first time?

Accepted Answer

If you're a new user, download the latest version of the soundcore app (v4.0.1 or later) from the App Store or Google Play, then tap "Add Device" and select "ANKER AeroClip 2" to connect.

If you already have the soundcore app installed, update the app to v4.0.10 or later, then select "ANKER AeroClip 2" from the device list to connect.

If your earbuds show as connected via Bluetooth but will not connect in the soundcore app, this may occur in earlier versions of the app. Update to v4.0.10 or later via the App Store or Google Play. After updating, you should be able to connect to ANKER AeroClip 2 successfully.

Question 6

How do I connect to two devices simultaneously?

Accepted Answer

Dual-device connection is enabled by default. You can enable or disable this feature in the soundcore app settings. You can also manage or remove connected devices from the same page.

How to Connect: Once the earbuds are paired with your first device, press and hold the left and right earbud buttons for 3 seconds to enter dual-device pairing mode. You can then search for and connect a second device.

Once dual-device connection is enabled, "Auto-Switch" is used by default. This means the earbuds will automatically switch to whichever device starts playing audio. You can also switch to "Manual Control" on the Multi-Device Connection page in the soundcore app.

Question 7

How do I turn off the low-battery alert tone?

Accepted Answer

You can turn off the low-battery alert tone in the soundcore app.

To Turn It Off: Open the soundcore app, go to "AeroClip 2," tap Settings in the top-right corner, then tap "Low Battery Prompt" and select "Off."

Note: Currently, only the low-battery prompt tone can be turned off.

Question 8

How do I update the earbuds' firmware?

Accepted Answer

You can update your earbuds' firmware through the soundcore app.How to Update: Open the soundcore app, go to \"AeroClip 2,\" navigate to \"Settings,\" then tap \"Update Firmware.\"

Question 9

How do I use the sound presets?

Accepted Answer

The earbuds use the \"soundcore Signature\" sound preset by default. You can also select other sound profiles in the soundcore app, including soundcore Signature, Clear Vocals, Powerful Bass, Calm and Soothing, Volume Booster, Custom EQ, and Spatial Audio.How to Access Them: Open the soundcore app, go to \"AeroClip 2,\" then tap \"HearID\" and select your preferred preset.

Question 10

How is the earbud's C-shaped bridge designed?

Accepted Answer

The earbud's C-shaped bridge is wrapped in a skin-friendly material over a 0.02\" (0.45 mm) memory titanium wire structure. You can gently spread it slightly for a comfortable fit, but do not spread it more than 0.2\" (5 mm) to avoid affecting its structure or fit.

Question 11

What are the default button controls?

Accepted Answer

When Wearing Both Earbuds:- Press either earbud once: Play / pause music.- Press the left earbud twice: Skip to the previous track.- Press the right earbud twice: Skip to the next track.- Press either earbud three times: Enter / exit Nap Mode (white noise mode).- Press and hold either earbud for 2 seconds: Unassigned by default.When Wearing Only One Earbud:- Press once: Play / pause music.- Press twice: Skip to the next track.These are the default button settings. You can customize the functions assigned to single press, double press, and press-and-hold controls in the soundcore app.

Question 12

How do I control music playback?

Accepted Answer

While wearing the earbuds, you can control playback as follows:

When Wearing Both Earbuds:
- Press either earbud once: Play / pause music.
- Press the left earbud twice: Skip to the previous track.
- Press the right earbud twice: Skip to the next track.
- Press either earbud three times: Enter / exit Nap Mode (white noise mode).
- Press and hold either earbud for 2 seconds: Unassigned by default.

When Wearing Only One Earbud:
- Press once: Play / pause music.
- Press twice: Skip to the next track.

Notes:
1. These are the default button settings. You can customize the functions assigned to single press, double press, and press-and-hold controls in the soundcore app.
2. The controls for wearing both earbuds and wearing a single earbud are independent and do not carry over between modes. For example, if you set "Press the Left Earbud Once" to increase volume while wearing both earbuds, that setting will not apply when you switch to wearing only the left earbud (with the right earbud back in the case). You'll need to set up the button functions separately for single-earbud mode in the soundcore app.

Question 13

How do I use call control functions?

Accepted Answer

You can control calls as follows:1. Answer a call: Press the button on either earbud once.2. End a call: Press the button on either earbud twice during a call.3. Reject a call: Press the button on either earbud twice while the call is incoming.4. Switch between calls on two devices: If your earbuds are connected to two phones at the same time and you receive an incoming call while you're already on an active call, press the button on either earbud once to put your current call on hold and answer the second call, or press the button on either earbud twice to reject the second call and continue your current call.

Question 14

How do I adjust the volume using the buttons?

Accepted Answer

1. Volume control is not assigned to the earbud buttons by default. To adjust volume using the buttons, customize the controls in the soundcore app and assign Volume Up or Volume Down to a single press, double press, or press-and-hold action.
2. Volume control setting only works in music mode.

Question 15

How do I activate the voice assistant?

Accepted Answer

Voice assistant activation is turned off by default. You can enable it by customizing the button controls in the soundcore app.

How to Set It Up: Open the soundcore app and go to "AeroClip 2" > "Controls" to adjust the button function settings.

Question 16

How do I reset my AeroClip 2 to factory settings?

Accepted Answer

You can reset the earbuds to factory settings as follows:

Place the earbuds back in the charging case and keep the lid open. Press and hold the case button for more than 10 seconds until the charging case indicator flashes red three times quickly. This means the factory reset was successful.

Question 17

How do I set the auto power-off time?

Accepted Answer

If the earbuds aren't connected to any device, they will automatically power off after 30 minutes by default. You can change this setting in the soundcore app.

How to Set It Up: Open the soundcore app, go to "AeroClip 2," tap Settings in the top-right corner, select "Auto Power-Off," and choose your preferred time.

Question 18

What should I do if the bass sounds weak?

Accepted Answer

If the bass doesn't sound strong enough, try the following:1. Share the Audio Source: Let us know the name of the song where you notice weak bass so we can investigate the issue.2. Adjust the EQ: Open the soundcore app, go to HearID, and increase the low-frequency level to boost the bass.

Question 19

What should I do if the earbuds' volume is not in sync with my device?

Accepted Answer

1. Android: On some Android phones, the \"Sync Bluetooth Device Volume with Phone\" option is turned off by default. Go to Settings > Bluetooth, find your connected earbuds, tap the settings icon next to them, and enable \"Sync Bluetooth Device Volume with Phone.\" If this option isn't visible, you may need to enable Developer Options first: go to Settings > About phone, tap \"Build number\" seven times to enable Developer Options, then go to Developer Options to check whether this feature is available. The exact path may vary by phone model.2. iPhone: Check whether \"Reduce Loud Sounds\" is enabled. This feature limits the maximum earbud volume. You can turn it off by going to Settings > Sounds and Haptics > Headphone Safety.3. Computer: Due to compatibility limitations, you may need to set your computer's volume to maximum first, then adjust the volume using the earbuds.4. Listening Perception: Perceived volume varies from person to person and can be affected by hearing sensitivity and listening habits. Try comparing the volume with other headphones or speakers you regularly use to help determine whether it matches what you expect.

Question 20

What should I do if I experience poor sound quality, stuttering, or no sound?

Accepted Answer

If you're experiencing poor sound quality, stuttering, or no sound, it may be related to one or more of the following factors. Check each of the following:1. Gaming and Calling at the Same Time: Call quality may decrease when you play games and take calls at the same time. We recommend avoiding this situation.2. Audio Codec: LDAC is less resistant to interference and is more prone to stuttering or disconnection in signal-heavy environments. We recommend switching to a different audio codec, such as AAC or SBC.3. Volume Too High: Some phones have higher audio output levels. If the earbud volume is set too high, it may cause distorted vocals or excessive noise. Try lowering the volume slightly.4. Network and Environmental Interference: A weak network signal or significant environmental interference can also affect sound quality. Try switching networks or moving the earbuds and device to a different environment.5. Firmware and Software Versions: Outdated earbud firmware, calling app versions, or device software can also affect sound quality. Ensure all three are updated to the latest versions.

Question 21

What should I do if music playback sounds poor?

Accepted Answer

If music playback doesn't sound as good as expected, try the following:1. Adjust the EQ: You can adjust the music equalizer (EQ) in the soundcore app to improve sound quality.2. Enable LDAC: For better sound quality, try enabling the LDAC high-quality audio codec. LDAC requires device support and is not supported on iOS.3. During Calls: If your earbuds are connected to your phone during an active call, music playback quality may decrease. This is because audio is routed through a dedicated call channel, which provides lower audio quality than normal music playback. This is expected behavior.4. Computer Connection Settings: If your earbuds are connected to a Mac, opening the system's \"Input\" settings page will put the earbuds into call mode, which can reduce music playback quality. Close the settings page to restore normal sound quality. On a Windows computer, make sure \"ANKER AeroClip 2\" is selected as the audio output device.5. Check the Audio Source: Check whether the song itself has any sound quality issues. For the best audio experience, we recommend using official, high-quality audio sources.6. Check the Video Source: Check whether the video itself has any sound quality issues, and try a different video source if needed.

Question 22

What should I do if the sound from the left and right earbuds is unbalanced?

Accepted Answer

If the sound from the left and right earbuds is unbalanced, try the following:1. Check the Wearing Direction: Make sure the earbuds are not worn backward. The buttons should sit at the upper rear of your ear.2. Adjust the Wearing Position: Make sure the sound outlets on both earbuds are positioned as close as possible to the lower part of your ear canal openings. If the sound outlets are not aligned with your ear canals, the volume may sound different on each side.3. Check Your Phone's Audio Balance Settings: Make sure your phone's audio balance is set to the default centered position. If you have different hearing sensitivity between your ears, you can also adjust this setting to compensate.4. Check for a Blocked Microphone: The microphone is located near where the battery housing connects to the C-shaped bridge. If it is blocked by dust or debris, clean it and try again.5. Reset the Earbuds: Place the earbuds back in the charging case and keep the lid open. Press and hold the case button for more than 10 seconds until the charging case indicator flashes red three times quickly. This means the factory reset was successful.

Question 23

Why is there an audio delay?

Accepted Answer

Bluetooth technology naturally has some latency. These earbuds are not specifically designed for gaming, so there may be a slight delay, approximately 200 milliseconds with the SBC codec or 300 milliseconds with AAC. This should not affect everyday use.If the delay is noticeable, try switching audio codecs or checking the surrounding wireless environment. Too many nearby Bluetooth or Wi-Fi signals may increase latency, so try moving away from potential sources of interference when possible.

Question 24

Why does sound play from my phone's speaker instead of the earbuds?

Accepted Answer

For iPhone Users: If you open the Emergency SOS / Power Off screen and then return to your music player, sound may play from your phone's speaker instead of the earbuds. This is a known system-level behavior. Try the following:1. Turn your phone's Bluetooth off and back on to reconnect.2. Place the earbuds back in the charging case, close the case, wait a moment, then put the earbuds back on.3. If the issue persists, reset the earbuds to factory settings and pair them again.Please note:1. Even when your phone is connected to the earbuds, alarm sounds will play from your phone's speaker by default.2. Whether incoming call ringtones play through the earbuds depends on whether your phone is set to ring mode.

Question 25

What should I do if the earbuds' volume seems low?

Accepted Answer

If the volume seems low, try the following:1. Check the Wearing Angle: If the sound outlet is too far from your ear canal, the audio may sound quieter. Adjust the earbuds so the sound outlets are aligned with your ear canals.2. Check the Wearing Direction: Make sure the earbuds aren't worn backward, as this can affect sound performance.3. Consider Your Listening Environment: In noisy environments, ambient noise can mask sound from open-ear earbuds. This is normal for open-ear designs.4. Check the Sound Outlets: Make sure the sound outlets aren't blocked by debris. Clean them if necessary.5. Adjust the EQ: Open the soundcore app and select a volume-boosting EQ preset in HearID, or use the Custom EQ to increase the volume.

Question 26

What should I do if the sound quality seems poor or unclear?

Accepted Answer

If the sound quality seems poor or unclear, try the following:1. Share the Audio Source: Let us know the name of the song where you notice the issue, along with a description of the problem, so we can investigate.2. Adjust the EQ: Open the soundcore app, go to HearID, and select a sound preset you prefer, or adjust the sound under HearID > Custom.If the sound quality still doesn't meet your expectations after adjusting the EQ, please provide your earbuds' serial number (SN). We'll send you a firmware update if a sound quality improvement becomes available.

Question 27

Why can people around me hear sound from my earbuds?

Accepted Answer

Open-ear earbuds are designed to help you stay aware of your surroundings while providing a comfortable, spacious listening experience. Because the design allows sound to travel more freely, some audio may be audible to people nearby. This is an inherent characteristic of open-ear earbuds.AeroClip 2 uses a directional acoustic design to minimize sound leakage, but some leakage is still possible.If sound leakage is a concern, we recommend keeping the volume at 50% or lower in quiet environments. In noisier environments, adjust the volume as needed, and change the wearing angle so the sound outlets are closer to your ear canals. This can help you hear your audio more clearly.

Question 28

What should I do if I hear noise or static?

Accepted Answer

If you hear noise or static, try the following:1. Check the Audio Source: Play the same content through your phone's speaker to determine whether the noise is present in the source audio.2. Check for Noise During Calls: If you hear noise during calls, try calling a different contact to determine whether the issue is related to the other caller's device or connection.3. Try a Different Test Environment: Test the earbuds in a different location to rule out environmental interference.4. Reset the Earbuds: Place the earbuds in the charging case, and keep the lid open. Press and hold the case button for more than 10 seconds until the indicator flashes red three times rapidly. This indicates that the factory reset is complete.

Question 29

What should I do if the battery life seems shorter than expected?

Accepted Answer

The advertised battery life is measured under the following test conditions: 50% volume, the default HearID setting (soundcore Signature Mode), and continuous playback of a specified track. Under these conditions, the earbuds provide approximately 8 hours of playback per charge.Actual battery life varies depending on the audio content and volume level. Higher volume will result in shorter battery life.Note: Enabling additional features in the app, such as Custom EQ settings, dual-device connection, or LDAC, will reduce playback time.

Question 30

Why does battery life seem shorter after long-term use?

Accepted Answer

Under normal conditions (50% volume, soundcore Signature Mode, and continuous playback of a specific track), each earbud provides approximately 8 hours of playback per charge. Actual playback time may vary depending on the audio content and volume level. Calls consume more power than music playback, so battery life may be shorter when you use the earbuds for calls.Because one earbud acts as the primary earbud and the other as the secondary earbud, a battery level difference of 10% - 20% and a playback time difference of less than 1 hour between the two earbuds are normal.If the battery level difference exceeds 20% or the playback time difference exceeds 1 hour, try the following:1. Make sure you've removed the protective film from the earbuds.2. Clean the charging contacts on the case and earbuds with a clean cloth or cotton swab lightly moistened with rubbing alcohol to ensure proper contact.3. Make sure the charging case has sufficient charge.4. Test the battery life during music playback.

Question 31

Why is there a difference in battery levels between the left and right earbuds?

Accepted Answer

Under normal conditions (50% volume, soundcore Signature Mode, and continuous playback of a specific track), each earbud provides approximately 8 hours of playback per charge. Actual playback time may vary depending on the audio content and volume level. Calls consume more power than music playback, so battery life may be shorter when you use the earbuds for calls.Because one earbud acts as the primary earbud and the other as the secondary earbud, a battery level difference of 10% - 20% and a playback time difference of less than 1 hour between the two earbuds are normal.If the battery level difference exceeds 20% or the playback time difference exceeds 1 hour, try the following:1. Make sure you've removed the protective film from the earbuds.2. Clean the charging contacts on the case and earbuds with a clean cloth or cotton swab lightly moistened with rubbing alcohol to ensure proper contact.3. Make sure the charging case has sufficient charge.

Question 32

Why can't I answer or end calls using the buttons?

Accepted Answer

The earbud buttons currently only support answering, ending, and rejecting standard phone calls made through your mobile carrier. They do not support answering or ending calls in third-party apps such as WeChat or Zoom.

Question 33

Why can't I play or pause music using the buttons?

Accepted Answer

If you can't play or pause music using the buttons, check the following:1. App Compatibility: Button controls are primarily designed for audio apps. Some video apps may not respond to play / pause commands from the earbuds. Try testing the buttons with a standard music app to check if they are working properly.2. Wear Detection Limitation: These earbuds do not support wear detection, so removing them will not automatically pause your music. Please use the buttons to control playback manually.3. Device Compatibility: Some devices may not respond to play / pause commands from the earbuds due to compatibility differences. Please try pairing the earbuds with a different phone to check whether the issue persists.4. Lock Screen: You cannot control music playback via the earbuds while your device's screen is locked. Please unlock the screen and try again.5. Multiple Apps: Make sure you do not have multiple music apps open at the same time, as this can cause button commands to work incorrectly.6. Button Settings: Please check that the button control settings in the soundcore app are configured correctly.

Question 34

Why can't I enable dual-device connection during a call?

Accepted Answer

To use dual-device connection, please make sure you're not currently on a call. The earbuds can't enter pairing mode during an incoming or active call. End the call, then try again.

Question 35

Why is there a brief silence when audio switches between devices?

Accepted Answer

When the earbuds are connected to both a phone and a computer, there may be a brief silence when switching audio between devices. For example, if you pause music on your phone and immediately start playing music on your computer, the earbuds may briefly go silent while the phone releases the audio channel. The same applies when switching from the computer to the phone. This is normal and typically takes around 3 - 5 seconds, depending on the devices involved.

Question 36

How many devices will the earbuds automatically reconnect to when I turn on Dual-Device Connection?

Accepted Answer

The earbuds automatically remember the last two connected devices. Each time you take them out of the charging case, they will try to reconnect to these two devices by default.If you have connected more than two devices in sequence, the record of the earliest connected device will be automatically overwritten, and that device will no longer reconnect automatically. In this case, you need to disconnect the current connection first, then manually tap to connect on that device.

Question 37

Why doesn't audio automatically switch to the other device?

Accepted Answer

With dual-device connection, audio may not automatically switch when you pause playback on the currently active device. If this happens, manually tap \"Play\" on the other device to switch the audio connection.

Question 38

What should I do if my phone can't find the earbuds via Bluetooth?

Accepted Answer

If your phone can't find the earbuds when searching for Bluetooth devices, try the following:1. Check whether the earbuds are in pairing mode. For first-time use, open the charging case, remove the insulating film, place the earbuds back in the case, then take them out again. The earbuds will automatically enter pairing mode, and a confirmation tone will play once pairing is successful.2. If the earbuds don't automatically enter pairing mode, try manual pairing. Place the earbuds back in the case and keep the lid open, then press and hold the case button for more than 3 seconds. When the charging case indicator flashes white rapidly, the earbuds are in pairing mode.3. If the issue persists, delete the \"ANKER AeroClip 2\" pairing record from your phone, reset the earbuds to factory settings, then search for and connect to them again.How to Factory Reset: Place the earbuds back in the charging case and keep the lid open. Press and hold the case button for more than 10 seconds until the charging case indicator flashes red three times quickly. This means the factory reset was successful.

Question 39

What should I do if the earbuds won't reconnect automatically?

Accepted Answer

The earbuds will automatically reconnect to the most recently connected device within 10 seconds after they power on. If they disconnect because they are out of range, they can automatically reconnect within 10 minutes. During this time, make sure Bluetooth is turned on for the device you want to connect to, and keep the earbuds close to the device.If they still don't reconnect after this time, try the following:a. Turn the earbuds off and on again, then reconnect.b. Tap the earbuds' name in your device's Bluetooth list to initiate the connection.c. In the soundcore app on the currently connected device, select the previously paired device you want the earbuds to reconnect to.d. Clear the Bluetooth pairing record on your device. Put the earbuds back into pairing mode by placing them in the charging case with the lid open, then press and hold the charging case button for more than 3 seconds. Reconnect the earbuds.e. Restore the earbuds to factory settings and pair them again.We also recommend reducing the distance between the earbuds and your device, and avoiding obstacles, such as walls, between them.

Question 40

What should I do if the audio stutters or the earbuds disconnect?

Accepted Answer

If the audio stutters or your earbuds disconnect, it may be related to one or more of the following factors. Please check each one:1. Connection Distance: We recommend reducing the distance between the earbuds and your device, and avoiding obstacles, such as walls, between them.2. Audio Codec: LDAC is less resistant to interference and is more prone to stuttering or disconnection in signal-heavy environments. We recommend switching to a different audio codec, such as AAC or SBC.3. Network and Environmental Interference: A weak network signal or nearby interference sources, such as microwaves or Wi-Fi routers, can also cause stuttering or disconnection. Try switching networks or moving the earbuds and device to a different environment.4. Firmware and System Version: Outdated earbud firmware or device software can also cause this issue. We recommend updating both to the latest version.5. Crowded Locations: In crowded places, such as train stations and waiting areas, stuttering or disconnection can occur due to the high density of nearby Bluetooth / Wi-Fi signals. This is normal in such environments.6. Bluetooth Version Difference: A significant difference between your phone's Bluetooth version and the earbuds' version can also affect connection stability. AeroClip 2 supports Bluetooth 6.0. We recommend checking whether your phone supports Bluetooth 5.0 or later, as newer versions generally provide a more stable connection.7. Single-Earbud Use: If you're only wearing one earbud while the other is far away, the distance between the two earbuds may also cause this issue. We recommend keeping them close while in use.

Question 41

What should I do if the earbuds don't disconnect after being placed in the charging case?

Accepted Answer

If your earbuds remain connected after being placed back in the charging case, it usually means they are not charging properly. Try the following:1. Check the Charging Contacts: Check whether the charging contacts on the earbuds or inside the charging case have any dirt or residue. If so, gently clean them with rubbing alcohol and a cotton swab.2. Check the Battery Level: Check the battery levels of both the charging case and the earbuds to see if a fully depleted battery is causing the issue. Try charging the case for a while, then check the connection status again after placing the earbuds back in the case.

Question 42

Why can't I enable dual-device connection?

Accepted Answer

Dual-device connection cannot be enabled during a call or online meeting. End the call or meeting first, then try again.

Question 43

How can I improve connection stability if I keep my phone in my pocket?

Accepted Answer

If you usually keep your phone in your pocket, we recommend positioning it so the antenna side faces the earbuds. On most phones, the antenna is located near the top of the device, but check your specific phone model to confirm. Avoid positioning the antenna toward your body or the ground, as this may help maintain a more stable Bluetooth connection.

Question 44

What should I do if the soundcore app won't open properly?

Accepted Answer

If the soundcore app won't open properly, try the following:1. Check the Dual-Device Connection: When the earbuds are connected to two devices at the same time, the soundcore app can connect to only one device at a time. Check whether the app is open or running in the background on both devices. If so, close the app on one device, including from your recent apps, and then reconnect on the device you want to use.2. Restarting the App and Earbuds: Please fully close the app and remove it from running in the background, then reopen it. Also, place the earbuds back into the charging case and close the lid. After that, please try again.3. Reinstall the App: If the app still won't open properly, uninstall it, then download and install the latest version of the soundcore app. Do not install it directly over the existing version.4. Check the Call Status (for iPhone): If you're using an iPhone, the app may not connect properly during an active call. End the call first, then reopen the app and try connecting again.

Question 45

Why can't I find my earbuds in the app?

Accepted Answer

If you can't find your earbuds in the app, first uninstall the soundcore app. Then download and install the latest version of the app, and add your earbuds again. Do not install it directly over the existing version.

Question 46

What should I know about the custom EQ feature?

Accepted Answer

Here are a few things to know about custom EQ:1. The EQ and sound effects settings in the soundcore app only affect media playback, such as music, videos, and podcasts. They don't affect call audio quality.2. Custom EQ adjustments are limited to ±6 dB. Please make adjustments within this range.

Question 47

What should I do if the firmware update fails?

Accepted Answer

If the firmware update fails, try the following:1. Keep the earbuds connected during the firmware update.2. Keep your phone connected to the internet during the firmware update.3. Keep the app open during the firmware update.4. Make sure the earbuds remain in standby mode during the update.5. Go to Settings on your phone, then clear the soundcore app cache from the app management screen.6. ANKER AeroClip 2 does not support firmware updates while the earbuds are in the charging case. Please remove the earbuds from the case before updating.7. If the update still fails, try again.

Question 48

What should I do if the earbuds won't charge?

Accepted Answer

If the earbuds won't charge, try the following:1. Make sure the charging port on the case and the charging cable connector are clean and free of debris.2. Try a different charging cable. We recommend using the original cable included in the box. If you're already using it, try another cable.3. Check whether your power adapter's output current is sufficient. It should be greater than the input current listed on the charging case.4. Check the charging pins in the case for any debris, and clean them if needed.5. Check whether the charging pins in the case are recessed.6. Check the earbuds' charging pins for any dirt or residue. You can clean them with rubbing alcohol if needed.

Question 49

What do the Bluetooth-related LED indicators and prompt tones mean?

Accepted Answer

Here's what the Bluetooth-related LED indicators and prompt tones mean:1. Power On: After you remove the earbuds from the charging case, they play a pairing prompt tone. The charging case does not light up.2. Power Off: After you place the earbuds back in the charging case, the case's white LED turns on for about 2 seconds.3. Bluetooth Pairing: In both single-device pairing and dual-device mode, the pairing prompt tone plays only once.4. Bluetooth Paired: A pairing prompt tone plays, with no LED indication.5. Bluetooth Disconnected: A \"Bluetooth disconnected\" prompt tone plays, with no LED indication.6. Reconnecting: A prompt tone plays, with no LED indication.

Question 50

What is the battery life of the earbuds?

Accepted Answer

Battery life was measured under the following test conditions: 50% volume, using the default HearID (soundcore Signature Mode), with continuous playback of a specified track. The earbuds provide approximately 8 hours of playback on a single charge, for a total of approximately 32 hours (8 hours + 24 hours) when used with the charging case.

Question 51

What is the maximum volume?

Accepted Answer

88 dB (data based on internal testing in soundcore Signature Mode).

Question 52

How long does charging take?

Accepted Answer

Earbuds: Approximately 1 hour for a full charge.Charging Case: Approximately 2 hours for a full charge.Quick Charge: 10 minutes of charging provides approximately 4 hours of use.

Question 53

What is the battery life?

Accepted Answer

Music Playback: Approximately 8 hours on a single charge of the earbuds at 50% volume, plus approximately 24 hours from the charging case, for a total of approximately 32 hours.Call Mode: Approximately 5 hours on a single charge of the earbuds at 50% volume, plus approximately 15 hours from the charging case, for a total of approximately 20 hours.

Question 54

What is the Bluetooth version of the earbuds?

Accepted Answer

Bluetooth 6.0.

Question 55

What Bluetooth class do the earbuds support?

Accepted Answer

Class 1.

Question 56

What audio codecs are supported?

Accepted Answer

SBC, AAC, and LDAC.

Question 57

What is the earbuds' dust and water resistance rating?

Accepted Answer

ANKER AeroClip 2 has an IP57 rating for dust and water resistance, and can be used in dusty environments or during brief immersion in water. However, it is not designed for prolonged exposure to heavy rain, strong water jets, high-pressure washing, or extended submersion. Avoid these conditions.

Question 58

How do I find my earbuds' serial number (SN)?

Accepted Answer

You can find your earbuds' serial number (SN) in either of the following ways:1. Open the soundcore app, connect your earbuds, and check the device page for the serial number.2. Check the laser-engraved information on the inside of the charging case hinge.

Question 59

How can I properly maintain and care for my earbuds?

Accepted Answer

During daily use, follow these tips to help maintain your earbuds and extend their lifespan:1. We recommend using the earbuds at least once a month. Extended periods without use can lead to battery over-discharge, which may shorten battery life.2. Avoid waiting until the battery drops to 20% or the earbuds power off due to low battery before charging, as this can shorten battery life.3. Place the earbuds on a dry surface. If liquid gets inside them, dry them using a hairdryer on the cool-air setting.4. Avoid using the earbuds in low-pressure environments.5. Avoid exposing the earbuds to excessive force, which can cause irreversible damage.6. Avoid using the earbuds in humid environments where possible.

Question 60

What should I do if debris or liquid gets into the charging port?

Accepted Answer

If debris or liquid gets into the charging port, carefully remove it from the port, then let the device air-dry for 24 hours. Make sure the charging port is completely dry before charging again.

Question 61

How is AeroClip 2 different from the first-generation AeroClip?

Accepted Answer

Compared with the first-generation AeroClip, AeroClip 2 offers the following key improvements:1. Better Call Quality: Equipped with the Thus™ AI chip and 6 sensors (4 microphones and 2 VPUs) for improved call noise reduction.2. Better Sound Quality: Features a 0.47 in (12 mm) driver, LDAC, and HearID personalized sound tuning for richer, more detailed audio.3. 3D Surround Sound: Supports 3D surround sound, which is not available on the first-generation AeroClip.4. More AI Features: Supports AI Translation and AI Recording through the soundcore app. These features are not available on the first-generation AeroClip.5. Faster Charging: A 10-minute charge provides 4 hours of use, compared with 3 hours on the first-generation AeroClip. Wireless charging is also supported on AeroClip 2.6. Higher Water and Dust Resistance: IP57, compared with IP55 on the first-generation AeroClip.7. Improved Controls: Uses physical buttons instead of touch controls used on the first-generation AeroClip.8. Newer Bluetooth Version: Bluetooth 6.0, compared with Bluetooth 5.4 on the first-generation AeroClip.9. Nap Mode: Adds Nap Mode, which is not available on the first-generation AeroClip.

Question 62

Will the earbuds support AI translation?

Accepted Answer

AI translation is available through the soundcore app. The earbuds serve as the audio input device for the app to enable this feature.

Question 63

Is the charging case durable if dropped?

Accepted Answer

The charging case has passed drop and tumble tests and is designed to withstand normal use.

Question 64

Why does the incoming call ringtone play through both my phone and the earbuds?

Accepted Answer

This behavior is determined by your phone's settings and cannot be controlled directly through the earbuds. Some phones are designed to play incoming call ringtones through both the phone's speaker and connected Bluetooth devices to help ensure you don't miss a call.If this occurs, try the following:1. Switch your phone to Silent or Vibrate mode.2. Check your phone's settings for an option such as Incoming Call Ringing Device or Bluetooth Headset Ringing, and adjust the setting if available.

Drivers	12 mm Drivers
Playtime	8H/32H
Sound	Rich Bass, Hi Res，3D Sound
Water Resistance	IP57
Bluetooth Version	6
Fast Charging	10 min = 4 H
Calls	4 Mics + 2VPU + Al Large Model
Multipoint Connection	Yes
Customized EQ	HearID™ 5.0
Weight	6.2g
Design	Non-Intrusive Open-Ear Clip-On
Control	Button Control
Secure Fit	GoldenFit Design
IP Rating	IP57

Anker soundcore Aeroclip 2 | Guinness-Certified Clip-On Earbuds for Clear Calls

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Thus Powered Headphones

World's Clearest Open-Ear Clip-On Earbuds for Calls

Anker Thus™

Absolute Clarity with 6 Advanced Sensors

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Stay Secure. Move Freely

Clip It. Forget It's There.

Personalized EQ Adjustment

Expansive 3D Surround Sound

Minimal Sound Leakage

Built-In White Noise

Pocket-Friendly Charging Case

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