Question 1

What is the Bluetooth version?

Accepted Answer

Bluetooth 5.3

Question 2

Which audio formats are supported?

Accepted Answer

SBC and AAC

Question 3

What is the battery capacity of the earbuds?

Accepted Answer

38 mAh per earbud; takes approximately 90 minutes to reach full charge

Question 4

How long do the earbuds last?

Accepted Answer

9H/45H (Earbuds/with case)

Battery life test method: With ANC enabled overnight, audio was played at 50% volume via Bluetooth for 1 hour before sleep. After sleep was detected, playback stopped automatically to reduce disturbance.

Question 5

What is the battery capacity of the charging case?

Accepted Answer

800mAh; takes 120 minutes to reach full charge. (Input Power: 5V ⎓ 1A)

Question 6

How long does the charging case last?

Accepted Answer

The charging case can fully recharge the earbuds 4 times when fully charged. It automatically stops charging the earbuds once it reaches its minimum battery threshold.

Question 7

What is the waterproof rating?

Accepted Answer

Earbuds: IPX4 (sweat and splash resistant)
Charging case: Not water resistant

Question 8

Does it have wear detection?

Accepted Answer

No wear detection

Question 9

What are the charging methods?

Accepted Answer

USB-C wired charging (wireless charging not supported)

Question 10

Is there a fast charging function?

Accepted Answer

No fast charging function

Question 11

What is the Bluetooth range?

Accepted Answer

33 ft/10 m

Question 12

What is the maximum volume?

Accepted Answer

89dB in both Bluetooth and local modes

Question 13

What should I do if Sleep A30 doesn't fit securely?

Accepted Answer

1. Make sure you are wearing the ear tips and ear wings correctly.
2. Choose the ear tips and ear wings that fit your ears the best. We recommend that you start with size M ear tips and ear wings.
3. Insert the earbud into your ear and find a suitable position for the best fit. If the earbuds are too deep in your ears, it may affect the Bluetooth connection. If you experience connection issues, we recommend that you replace the ear tips and wings with larger ones.
4. Try other sizes of ear tips to ensure the one you're using fits well and create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the right.
5. Please refer to this video on how to use Sleep A30: https://youtu.be/gtXbSUZSY-Y?list=PLYHuc9nw_t9px6fbU8qgtIgQ6aPJn0_w_

Question 14

What should I do if I feel strong pressure or discomfort in my ears after wearing Sleep A30 for a long time?

Accepted Answer

1. Try using the foam ear tips for a better fit.
2. Look at the L / R logo on the back of the earbuds to ensure that the correct earbud is in the correct ear. Turn the earbuds while wearing them and find the most comfortable position.
3. When using them in bed, try a different pillow. Pillows that are too hard may exert more pressure on your ears if you sleep on your side, which may cause discomfort and affect the connection to your phone.
4. Do not use water pillows or pillows with metal or magnetic components.

Question 15

What can I do about strong discomfort in my ear while sleeping on my side?

Accepted Answer

Make sure you're wearing the earbuds correctly. We recommend trying different ear wings and ear tips, and/or switching to a softer pillow.

Question 16

Why do the earbuds squeak when they rub against my pillow when I sleep on my side?

Accepted Answer

The squeaking is from friction between the earbuds and pillow material, which could be an issue especially when the pillow is made with a smooth fabric. To reduce this noise, try adjusting the earbuds, using a pillowcase, or switching to a softer pillow.

Question 17

How do I turn on my Sleep A30?

Accepted Answer

1. The earbuds turn on automatically when the charging case is opened.
2. For first-time use, remove the insulating sheet under the earbuds, place the earbuds back into the charging case, and then open and close the case to turn them on.

Question 18

What can I do if the double-tap function on my Sleep A30 doesn't work or isn't responding properly?

Accepted Answer

1. Tap more firmly, as the earbuds use a G-sensor that requires a stronger tap for detection.
2. Tap using your fingertips as the earbuds respond better to them.

Question 19

What should I do if my Sleep A30 is prone to accidental double-taps or mistouches?

Accepted Answer

1. The earbuds’ G-sensor may mistakenly detect double-taps or mistouches. To reduce such instances, please avoid dropping the earbuds on hard surfaces, rolling them around, or using them during vigorous exercise.
2. When placing a single earbud in the charging case, double or triple taps may be triggered, causing mode switches or volume changes. This is not a malfunction, but rather the earbuds detecting a tap when placed in the case. This is how the sensor operates and is completely normal.

Question 20

How do I reset Sleep A30?

Accepted Answer

Open the charging case, place the earbuds inside, and press and hold the Reset button on the back of the charging case for 10 seconds. The indicator light inside the charging case will start flashing quickly, indicating it is in pairing mode, and blink slowly once pairing is successful.

Question 21

How does Sleep A30 connect to the soundcore app?

Accepted Answer

1. On your device's Bluetooth settings, tap “Sleep A30” to pair.
2. Open the soundcore app > Add Device > Sleep A30 to connect to the soundcore app.

Question 22

How do I switch between Bluetooth and Local mode?

Accepted Answer

1. Double-tap the left earbud (turns the earbuds on by default).
2. Switch through the soundcore app.
3. When the earbuds detects that the user is asleep, they will automatically switch to Local mode and play the built-in white noise by default.

Question 23

How do I adjust the volume in Local mode?

Accepted Answer

You can adjust the volume manually through the soundcore app, or by tapping the earbuds.
Binaural Mode: Triple-tap the left earbud to decrease the volume, and triple-tap the right earbud to increase the volume. You can also control the volume directly from the app.

Note: In Local mode, the volume cannot be adjusted using the volume buttons on your phone.

Question 24

Sleep A30 Tap Function Introduction and Usage Tips

Accepted Answer

Avoid tapping too lightly—the function may not register. Tap the plastic shell of the earbud with moderate force.
1. Default Tap Mode:
- Left earbud: Double-tap > Switch mode, Triple-tap > Decrease volume
- Right earbud: Double-tap > ANC on / off, Triple-tap > Increase volume
2. You can customize or disable tap functions in the soundcore app.
3. Wear the earbuds correctly to avoid accidental touches, especially during side sleeping.

Question 25

How long can Sleep A30 earbuds be used on a single charge?

Accepted Answer

With active noise cancellation (ANC) enabled, it can provide up to 9 hours of playback time. If sleep is detected, Bluetooth playback stops automatically for an undisturbed night. The times presented below were measured in soundcore labs with the volume set at 50%.
Other Usage Scenarios:
- Bluetooth Mode with ANC On: 6.5 hours
- Local Mode with ANC On: 8.5 hours
- Bluetooth Mode with ANC Off: 10 hours
- Local Mode with ANC Off: 14 hours

Note: It is recommended to charge the earbuds before sleeping to ensure enough battery for a full sleep cycle.

Question 26

What can I do if my Sleep A30 earbuds won't charge?

Accepted Answer

1. Make sure the earbuds are properly placed in the charging case. Check that the ear wings are correctly in place and that nothing is blocking the charging pins.
2. Clean the charging pins on the earbuds and in the charging case.
3. If the charging case battery is below 5%, it may stop charging the earbuds. Try recharging the case first, then place the earbuds back inside.

Question 27

What can I do if my Sleep A30 earbuds won't charge?

Accepted Answer

1. Make sure the earbuds are properly placed in the charging case. Check that the ear wings are correctly in place and that nothing is blocking the charging pins.
2. Clean the charging pins on the earbuds and in the charging case.
3. If the charging case battery is below 5%, it may stop charging the earbuds. Try recharging the case first, then place the earbuds back inside.

Question 28

Why is my Sleep A30's battery draining quickly?

Accepted Answer

1. In Bluetooth mode with ANC on, battery life is up to 6.5 hours at 50% volume. In Local mode with ANC on, the earbuds can last about 9.5 hours. Please ensure the earbuds are fully charged before use.
2. Turning off Bluetooth on your phone while the earbuds are in Local mode keeps them in search mode temporarily, which increases power consumption.
3. Over time, regular use and charging can cause natural battery wear, which may reduce overall battery life. This is normal.

Note: When sleep is detected, the earbuds switch to Local mode to conserve battery. If the alarm clock is enabled, it uses approximately 5% of the battery, leaving 95% of battery charge for playback.

Question 29

How long does it take to fully charge Sleep A30?

Accepted Answer

Earbuds: 90 min
Charging case: 120 min

Question 30

How many times can I charge my earbuds with Sleep A30's charging case?

Accepted Answer

4 times

Question 31

Why does one earbud drain battery faster than the other?

Accepted Answer

1. One earbud is designated as the primary earbud, which usually consumes more power. A difference of up to 20% in battery usage between the two earbuds is normal.
2. Battery drain can also be affected by factors such as volume level, type of audio played, interference in the environment, and features open in the app. These factors are for reference only, and your actual experience may vary.

Question 32

Do the earbuds support wireless charging?

Accepted Answer

Not supported

Question 33

What should I do if there is no indicator light after opening the charging case lid?

Accepted Answer

1. If there is no indicator light, please charge the charging case. The light function should resume after charging.
2.If the charging case firmware version is 1.31, please update it to version 1.57 or later to resolve the issue.

Question 34

What do I do if Sleep A30 disconnects, or the sound is intermittent?

Accepted Answer

Please note that this does not necessarily mean that there is a problem with the earbuds, and may be related to your connected device and surrounding environment. Bluetooth signals can be affected by obstacles like walls, pillars, household appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstacles.

To resolve this issue, please try the following steps:
1. Adjust earbud position, or try using larger ear tips and ear wings. Inserting the earbuds too deeply may interfere with the antenna and affect the stability of the Bluetooth connection.
2. Shorten the distance between your earbuds and phone for better connectivity.
3. Fully charge and reset the earbuds by following these steps:
Open the charging case and place the earbuds inside. Press and hold the Reset button on the back of the case for 10 seconds to reset the earbuds.
4. If in Bluetooth mode, try playing downloaded music or videos to check if the issue persists.
5. Test the earbuds with other Bluetooth devices in different environments to rule out device or environmental factors.

Question 35

How far is the Bluetooth range?

Accepted Answer

10 meters

Question 36

What version of Bluetooth does Sleep A30 use?

Accepted Answer

5.3

Question 37

Which Bluetooth audio codecs are supported?

Accepted Answer

SBC and AAC

Question 38

What should I do if the left and right earbuds do not pair properly (only one light flashes when placed in the case)?

Accepted Answer

Reset the earbuds by placing them in the charging case, and then pressing and holding the reset button for 10 seconds.

Question 39

What if there is little or no sound coming from one of the earbuds?

Accepted Answer

1. Sleeping on your side at a certain angle may shift the ear tip and block the mesh filter, resulting in little or no sound. Try adjusting your head or pillow position.
2. The Bluetooth connection may be blocked by your ear/body while sleeping on your side, resulting in little or no sound.
3. Make sure the metal mesh filter and ear tips are clean. Dirt or debris can block sound output.
4. Follow the steps below to fully charge and reset the earbuds:
Reset the earbuds by placing them in the charging case. and then pressing and holding the reset button for 10 seconds.

5. Check the volume controls on your phone.
On Android: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
On iPhone: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
On Samsung: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
Note: Adjusting balance to the left will make audio in the left earbud louder and vice versa.

Question 40

What if there is little or no sound coming from one of the earbuds?

Accepted Answer

1. Sleeping on your side at a certain angle may shift the ear tip and block the mesh filter, resulting in little or no sound. Try adjusting your head or pillow position.
2. The Bluetooth connection may be blocked by your ear/body while sleeping on your side, resulting in little or no sound.
3. Make sure the metal mesh filter and ear tips are clean. Dirt or debris can block sound output.
4. Follow the steps below to fully charge and reset the earbuds:
Reset the earbuds by placing them in the charging case. and then pressing and holding the reset button for 10 seconds.

5. Check the volume controls on your phone.
On Android: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
On iPhone: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
On Samsung: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
Note: Adjusting balance to the left will make audio in the left earbud louder and vice versa.

Question 41

Why is there no sound from the earbuds and music is playing through my phone's speakers?

Accepted Answer

Please check if you've accidentally switched to Local Mode. In Local Mode, the earbuds can only play built-in white noise and do not support Bluetooth music playback.

Question 42

How can I troubleshoot the following issues?  1. Earbuds not pairing. 2. Sound only coming from one earbud. 3. One side not pairing with the other side or the device. 4. Lack of audio playback after connecting to my device. 5. Failure to automatically connect with my device upon removing from the charging case.

Accepted Answer

1. Ensure that the protective film covering the connectors on the earbuds has been removed.
2. Make sure the ear wings are installed properly and do not block the earbuds' charging pins, as this may prevent them from pairing correctly.
3. Reboot the Bluetooth device (e.g., phone). Forget all the previous pairing records on your device and disable Bluetooth.
4. Full charge your earbuds and reset the earbuds as per the steps below:
 - Place the earbuds into the charging case and keep the case open.
 - Press and hold the Reset button on the back of the charging case for 10 seconds. The indicator light inside the charging case will start flashing quickly, indicating it is in pairing mode, and blink slowly once pairing is successful.
5. Turn on the Bluetooth of your device and search for soundcore Sleep A30 and pair. 
6. Please try it with another device (phone/tablet/etc.) and see if the issue persists.
 
If there is a pop-up window to confirm pairing for \"soundcore Sleep A30,\" please select \"pair\" If you accidentally select \"cancel\" you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.

Question 43

What should I do if the sound quality is poor when using Sleep A30 in Bluetooth mode?

Accepted Answer

1. Try different sizes of ear tips and adjust the earbuds to ensure a snug fit in your ear canal.
2. If one side feels less secure, you can mix sizes (e.g. medium on the left and large on the right) to achieve a better fit for better audio quality.
3. Try playing different types of music and ensure the audio file is free of distortion or noise. 
4. Clean the ear tips and metal mesh filter and try again.

Question 44

What should I do if white noise playback on my Sleep A30 has poor sound quality?

Accepted Answer

You can switch between different white noise tracks on the soundcore app.

Question 45

What should I do if the noise reduction on my Sleep A30 is not effective?

Accepted Answer

1. Adjust the wearing position to ensure a proper seal with the ear canal.
2. Try different sizes of ear tips and wings.
3. Try foam ear tips—they usually block noise better than silicone, though comfort varies.
4. Adjust the active noise cancellation (ANC) settings. Our ANC feature is optimized for low-frequency noises like traffic or household appliances. If your sleep setting is set to \"Play Local Audio\" after detecting sleep, ANC will automatically turn off. To keep ANC on all night, switch the \"Sleep Onset Detected\" setting in the soundcore app to \"Stop audio.\"

Question 46

What can I do if the Sleep A30 prompt tone is too loud?

Accepted Answer

You can turn it off in the app settings.

Question 47

Why can’t I adjust the volume or why is the volume low on my Sleep A30?

Accepted Answer

1. The volume of white noise in Local mode cannot be adjusted using your phone’s volume controls. Instead, you can adjust it through the app or by tapping the earbuds.
Binaural Mode: Triple-tap the left earbud to decrease the volume, and triple-tap the right earbud to increase the volume. You can also control the volume directly from the app.
2. If you experience this issue in Bluetooth mode on an Android device, please enable “Volume Synchronization” or “Absolute Volume” in your device settings.

Question 48

What can I do if I hear my heartbeat or pulse when wearing Sleep A30?

Accepted Answer

1. Replace the ear tips or ear wings and adjust the earbuds.
2. Replace the foam ear tips with silicone ear tips.
3. Turn off ANC and check if the sound disappears.

Question 49

Does Sleep A30 support calls?

Accepted Answer

Yes, it does. The call function is turned off by default and can be enabled in the soundcore app settings.

Question 50

How can I resolve poor dynamic snore masking effects?

Accepted Answer

1. The audio uses soothing white noise to reduce snoring fluctuations, helping to promote stable sleep.
2. Test different masking audio to find the audio type that you think works best for your situation.
3. Place the charging case close to the snoring source for more accurate detection and better masking.

Question 51

How can I resolve transient abnormal sounds?

Accepted Answer

1. Ensure a snug but comfortable fit with proper sealing.
 2. Try different ear tip and wing combinations if needed.
 3. Check the soundcore app to confirm your firmware is up to date.

Question 52

What should I do if the white noise for Sleep A30 is downloading slowly?

Accepted Answer

1. Please pause audio playback or other operations on your phone while downloading.
2. Please check that you have a stable network connection.

Question 53

Why is the Sleep A30 Sleep Test not accurate?

Accepted Answer

The earbuds detect sleep or wakefulness based on your movement, then generate local data in the app. Because everyone moves differently while asleep, some degree of error in detection is normal.

Question 54

Why is there no Sleep Report data?

Accepted Answer

Principle of sleep detection: The earbuds determine whether you're asleep based on your amplitude of movement within a specific time window. If there is minimal movement over 30 minutes, the earbuds will judge that you’ve fallen asleep and generate local sleep data. However, if you frequently toss and turn or move your head during sleep, the earbuds may misjudge that you’re still awake, resulting in no sleep data being recorded.

To rectify the issue, we recommend:
1. Reconnecting the earbuds. The latest sleep data syncs to the app only when the earbuds are connected.
2. Not opening the app every time you go to bed.
3. Connecting to the app once a week to make sure your data stays up to date.

Question 55

Why doesn’t the Sleep Reminder do anything when I turn it on?

Accepted Answer

The Sleep Reminder feature only works within the app and requires the app to be running in the foreground for the reminder to appear. Currently, reminders are not supported directly through the earbuds to avoid disrupting your listening experience.

Question 56

How do I download white noise to my Sleep A30?

Accepted Answer

White noise must be downloaded through the soundcore app while your earbuds are connected in Bluetooth mode. Downloads are supported in both Local and Bluetooth mode, but third-party audio cannot be imported. Only 1 white noise track can be saved in your earbuds at a time.

How to download:
1. Open the soundcore app and go to “Audio Library”
2. Tap the “White Noise” tab and select the audio you want to download
3. Tap the Up-Arrow icon at the bottom of the play bar
4. Tap “Transfer” in the pop-up menu to start the download 
5. Once download is complete, the white noise will automatically be saved to your earbuds and be available for playback in Local mode

Question 57

Why can Sleep A30 only store one white noise sound locally?

Accepted Answer

Compared with Sleep A20, Sleep A30 features improved sound quality for white noise playback. This means each file requires more storage space, which limits the number of white noise tracks that can be stored locally. If you'd like to store a different white noise sound, please delete the current one and then add your preferred option.

Question 58

How do I set the playback duration for Local mode?

Accepted Answer

Switch to Local mode. Then, select “Playback Duration”. The default duration is set to two hours, but you can choose your preferred playback time.

Question 59

How do I turn the tapping feature off?

Accepted Answer

Select “Tap Control” to enter settings, then toggle the feature on/off in the desired mode.

Question 60

Can I add music from my phone to the Audio Library in Local mode?

Accepted Answer

Adding your own music to the Audio Library is not supported. You can only select from the existing tracks available in the Audio Library. To play your own music, please use Bluetooth mode.

Question 61

Can AI brainwave audio be added to the built-in audio of the earbuds/transmitted to the earbuds?

Accepted Answer

AI Brainwave audio requires dual-channel Bluetooth support and can only be played in Bluetooth mode. This feature is not supported in Local mode.
Note: If you play AI brainwave audio in Local mode, the sound will come from the connected device.

Question 62

Why is the battery level shown in the app different from the actual level?

Accepted Answer

1. The battery level of the charging case is only updated in real time when the earbuds are placed back inside the case. If the earbuds have been outside the case for a while, the displayed battery level on the case will not change.
2. To check the current battery level of the charging case, place the earbuds back into the case and open the app. The value displayed will reflect the most up-to-date status.

Question 63

Why does audio from the Audio Library play through the phone's speakers?

Accepted Answer

1. To listen to audio from the Audio Library through the earbuds, you must switch to Bluetooth mode.
2. In Local mode, Audio Library audio will play through your phone’s speakers. To play it through the earbuds in Local mode, you’ll need to first transfer the audio to the earbuds.

Question 64

Why is the battery life shorter when the Sound Companion feature is turned on?

Accepted Answer

When Sound Companion is turned on, the earbuds operate in Bluetooth mode, which uses more power.

soundcore Sleep A30 Earbuds + Anker Nano Charger(45W, 180° Foldable)

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